JCT600 Bentley Leeds is proud to announce its success at this year’s UK Regional Roundtable and Scorecard Awards. The celebratory event, held at The Lowry Hotel in Manchester, saw Bentley Leeds nominated for five awards in total, showcasing their excellence across a wide range of areas.
The awards celebrate high-performing Bentley teams using a distinct set of measures based on sales, probability, service loyalty and customer experience.
We are thrilled to announce that JCT600 Bentley Leeds won three prestigious awards:
- Overall Retailer of the Year 2024 – Recognising excellence across the scorecard matrix, which measures 12 key areas of the business:
- New car sales vs target
- Average invoice value vs target
- Orders vs target
- Pre-owned sales vs target
- Service retail hours sold vs target
- Aftersales purchases vs target
- Extended warranties vs target
- New opportunities created
- Management of opportunities
- Customer Experience Management (CXM) – Customer satisfaction scores
- DISS means response time
- Brand Standards Audit Score
- Customer Retention Retailer of the Year 2024 - Awarded for exceptional performance in extended warranties and service plans.
- Marketing Retailer of the Year 2024 - Recognising outstanding overall performance in events held throughout the year and the management of marketing opportunities.
Each of these awards were handcrafted in Bentley’s Wood Shop in Crewe, created in Open Pore Veneer and finished with a Bentley self-levelling wheel badge. We are immensely proud to have been honoured with three of these incredible awards.
This is an outstanding achievement for JCT600 Bentley Leeds, particularly following the opening of our brand-new showroom, JCT600 Brooklands in September 2024. The team’s success reflects the commitment we’ve made to delivering outstanding customer experience in every aspect of the business.