VW Dealers

The service i received was fantastic from Barry lynch ,he is a credit to your company ,from ordering my car over the phone, to picking it up. The staff were very helpful, explained everything to me, every step of the way ! I was i little worried with not having a road testing ,but what a shock, the car is beautiful and great to drive could not wish for a better car ! Thank you pauline marsden.

Live I previously said, I'm fully disabled with memory problems and Steven Burt took care of every single thing for me. From the beginning to the end. I would of been lost without him. Excellent service all the way. Thank you Mr C D LARKIN

myself and my wife were very pleased with your sales executive RebekahHawley for making our sale and part exchange run smoothly

Paul who sold me the car was professional, efficient and excellent throughout the sale including contacting me from home when I had a problem after the sale. He explained everything as we went through and I knew exactly what I needed to do. The window controls on the drivers door didn't work and the back wiper is missing. The checks before I picked up the car obviously hadn't been carried out thoroughly. Paul arranged for the service team to contact me the next day and I am hoping it will be sorted when the car goes back into the garage next week. I was disappointed by the atmosphere in the showroom. Whilst waiting for my test drive appointment with Paul the atmosphere in the showroom felt like that of a sports changing room after winning a match. A few men telling each other loudly how well they were all doing - well done ?? on that sale of £??? excellent- being shouted across a showroom was not the professional atmosphere I was expecting. On one of the occasions I rang the showroom the phone was picked up but I had to wait for a conversation to finish before being greeted. The emailed documents are a good idea during the current times but the document relating to GDPR was already prefilled with JCT600 allowed to contact me and I couldn't change them. Paul sorted this for me but the documents need to allow you to change the options.

Excellent customer service from James corden,its the third vehicle I've purchased with his help and will not hesitate to make use of his services again ,as well as recommend him to family and friends.

During my time driving I have bought around 10 new cars (all Ford, from the same dealership off the same salesperson) 4 HGV's and several new tractors, this was the first time Ive bought a VW, I was Really impressed by JCT 600 York, one of the best if not the best car dealership I've visited, on entering the showroom myself and my partner were greeted by a young lady who was very attentive & made sure our needs were met and showed us to the seating area, the showroom was noticeably clean and very tidy and the new car display looked very professional, even the toilets had the feel of a 4 star hotel rather than a car dealership !!!, we were met by Joel who was very polite, dressed smartly and very professional in the way he dealt with us, I was shown the VW Polo GTI I was interested in, had its features explained, the test drive procedure was discussed and duly taken on the test drive, Joel lead the way in another vehicle & I followed on behind, I already knew I wanted to buy the car and had done my research and pricing beforehand but Joel and the team sealed the deal for me, the only minor glitch for me and it was minor as I am very particular, was corrosion on the NSR wheel, which Joel did tell me about on hand over, and to be fair he did sort it out very quickly, lent me a courtesy car and also he had the car re valeted as it wasn't just right first time round. All in all first impressions were: a very clean and tidy showroom with a pleasant atmosphere, very polite and well dressed staff who couldn't do enough to help, quality and well presented display of vehicles, professional communication before and after the sale. The important thing to me when buying vehicles is I like to deal with the the same salesperson who has experience preferably who has served a few years with the company, somebody who tries bullshitting, fobbing me off, not getting back to me when they say they will or asking me what I can afford won't cut the mustard with me, I didn't get any of that with Joel, first rate salesperson he is & I look forward to doing business with you in the future, Hopefully management will take note of my comments and pass them on to the team. Kind Regards Tim Millgate

Happy with the overall purchase and service. I think despite how busy it was (which we were constantly reminded of) we expected a bit more from the dealership considering we were parting with such a large sum in one go.