Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

I think that too many people are too quick to moan when something goes wrong so I thought it only fair to say a huge thank you to Craig; he provided first class service from start to finish. I will be recommending JCT600 and Craig to my friends and colleagues.

Danniel Morris, Volkswagen Bradford

Thanks for all your help in getting our new car so quickly. Great service from Danny and all the Service Team in dealing with our previous car problem. We will be back.

Malcolm Mellor, Volkswagen Wakefield

I received very helpful and professional advice. Dominic made the process of buying a new car very easy and nothing was too much trouble.

Mrs B Mulley, Mercedes-Benz Harrogate

Great service from start to finish, very informative and kept me up to date through the whole car buying process.

Toim Marshall, MINI Bradford

Absolutely fantastic service from start to finish and everything was explained. The whole experience was uncomplicated and fast. I love my new car and will be recommending Volkswagen Wakefield. Thank you so much Glenn you are superstar.

Sharon Burrows, Volkswagen Wakefield

Great and friendly service, very helpful and had a great attitude.

Darryl Baker, Audi Grimsby

Jack was very welcoming when my wife and I first entered the showroom. I told him what I wanted and he searched and found the car straight away. I didn't want to mess around as I knew what I wanted, and Jack fulfilled his duty by finding me the perfect vehicle for me. We were offered refreshments, given all the vehicle information in detail and were dealt with in a polite manor. Our experience was easy and swift, and we are delighted with the purchase.

Luke, Volkswagen Newark

It has been a pleasure dealing with Mark Warburton at Mercedes-Benz of York from start to finish. It has been a great experience from the onset and one I could highly recommend.

Michael Longley, Mercedes-Benz York

From my initial contact with Audi Boston, I found everyone I came into contact with very polite and helpful. A very big thank you to Daniel Boyes, from the start until the handover, Daniel was polite, easy to chat with and very knowledgeable. He kept me well informed and up to date with the whole process. Thank you.

Kevin O'Keeffe, Audi Boston

I was given excellent service from Russ and JCT600 throughout the entire procedure of picking my new car and taking delivery it. Thank you.

Mrs Vardy, Volkswagen Sheffield

Dominic was really helpful throughout the process. I had located a car and he was able to come in on his day off to show me the vehicle. We did a deal on the day. As a result I am really pleased with my experience at Mercedes-Benz of Harrogate, thanks Dominic!

John Houghton, Mercedes-Benz Harrogate

Great service received from JCT600. William our salesman was a very helpful, happy member of staff and even though I called everyday with questions he always got straight back to me and was happy to help.

Ryan Clifford, Volkswagen Bradford

Excellent service, understood our needs, very patient, knew his stuff and a pleasure to work with.

Cathy Spence, Vauxhall Bradford

It was a pleasure to buy a car with Rebekah and she made the whole experience enjoyable. I would have never believed that she is a trainee.

George Dean, Volkswagen Sheffield

Steve is a very nice young gentleman, who was very sociable and very obliging. Thanks for everything.

Doreen Moore, Volkswagen Sheffield

We have just bought a new Tiguan from Volkswagen Newark. The two guy's that helped us with our purchase were outstanding as were the support staff who were very polite and keen to ensure that we did not go without tea and coffee during the process. The test drive was organised and carried out very efficiently and the information provided was very helpful in making our decision. The whole service culminating in the delivery of our brand new car was fantastic. Please pass on our thanks to Scott and Jonathan whose professionalism and product knowledge were instrumental in our buying a Volkswagen Tiguan. We have now owned the car for a week and we are delighted with it.

Mr & Mrs Needham, Volkswagen Newark

We were delighted with the service received from Mercedes-Benz of York. Upon arriving to the dealership we were met by Amanda who was keen to help with our enquiry. Amanda was efficient in providing the information we required and helped us decide which car option was the best for us. We are delighted to have agreed to purchase an E-Class. Amanda took us through all the details of the purchase quickly and provided a full explanation of the cars key features. As always we give Mercedes-Benz 5/5 for service and 10/10 for Amanda's professionalism and knowledge. Thank You!

Mark Blanchfield, Mercedes-Benz York

I would just like to say a big thank you to Dave Nicholls for making my car buying experience a joy, so much so we are going back to order another car. From start to finish he was so helpful and I cannot thank him enough, we will be in touch soon.

Carl Dimmock, Audi Grimsby

This was my first time purchasing from JCT600, I purchased a new smart for four passion. The whole process from initial order to delivery was handled in a friendly and professional manner. Many thanks to Diana Park for her help and excellent product knowledge. Well done Diana and the team at JCT600 Sheffield.

John Clarke, smart at Mercedes-Benz of Sheffield

Michael was very helpful from start to finish. We had every confidence in him dealing with all aspects of the purchase. Although he was busy he spent time explaining everything in great detail in a very professional manner. Based on our experience we can highly recommend him and would be happy to buy from him again.

Charles Cowton, Volkswagen Bradford

I am very pleased to have purchased two cars with Ben's excellent attitude and approach during our visit to JCT600 Bradford. Ben had a great understanding of our needs, helped us to source the right vehicles, gave us plenty of time to test drive the car, discuss finances thoroughly and made sure that we were both continually satisfied during the process. Ben was also amiable, comical and friendly. Overall it has been a very good experience.

James Mumby, Volkswagen Bradford

Carl was very friendly and clear in his explanation of details about the car and the protection available for it. Having travelled from London to find the car we wanted he arranged for delivery to us at no extra cost.

Peter Brown, Audi Boston

The whole experience has been amazing! Neil and Gary at Lincoln have dealt with everything brilliantly and I couldn't be happier. The car is perfect and everything has been made clear. Everything has been open and transparent and the team have been very personable and helpful throughout. The handover was fantastic; they allowed me plenty of time and made it a really special day. Thank you!

Emily Adams, Audi Lincoln

I am really happy with the service I received and I would recommend to friends. John Turner did a fantastic job.

Andrew Barclay, Audi Lincoln

Absolute fantastic salesman! I would recommend him without a doubt. Nothing was too much trouble. I came into the showroom with a list which was probably unachievable yet he got me exactly what I wanted. He is a very friendly young man with an infectious smile. An absolute pleasure to deal with.

Dianne Metcalfe-Pilkington, Volkswagen York

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