At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.
Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.
We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.
Who should I contact?
Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.
In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.
Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.