Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

Excellent service from all of the team at Castleford. Massive thank you to Ashley Ryan, Alex and Jenny for making me achieve my first dream car! I would definitely recommend.

Zoe, Vauxhall Castleford

This week I bought a car from Volkswagen Bradford. The service delivered by Michael Chang, Sue Lloyd, John Fickling and the rest of his team at Bradford has been exceptionally high. I will definitely recommend this dealership to others, and will return myself whenever renewing. Well done all - the highest marks on every aspect!

Norman, Volkswagen Bradford

Excellent service from Dylan, I couldn't be happier.

Carrie Dennis, Audi Hull

Dami has been very professional and helpful. He explained everything fully before we purchased the car and then stayed in touch keeping us informed until delivery. On collection, he explained everything again and went through the controls very patiently. Great service!

Alice, Volkswagen Bradford

Dylan Giles looked after me from start to finish during the purchase of my new S4. I did not feel rushed in any way and he explored all of the options available to me which I really appreciated. I am really happy with the service provided by Dylan and Audi Hull and would certainly recommend to family and friends if they are in the market for a new Audi.

Luca Magnocavallo, Audi Hull

Clare provided great service from start to finish and excellent communication throughout the process. Thank you!

Natalie Peaker, Mercedes-Benz Harrogate

I would like to thank Ben Millen for his great, no pressure customer service and buying experience. He is a real credit to JCT600.

Damian Kilburn, Volkswagen Bradford

I had a great customer experience today at Volkswagen Hull today. I was extremely well looked after Katy in service. Provided a space to work privately and offered drinks constantly. My car is immaculate after work completion also. Thank you for the service.

Lindsey Usher, Volkswagen Hull

I just want to say a huge thank you to Dylan Giles who was brilliant in helping us with the car we wanted. He was a great help! Very prompt in returning calls etc. Thank you again!

Rebecca Gallagher, Audi Hull

Absolute joy when picking my car up, Josh was very professional and talked me through my new car with the up most professionalism whilst we also had a laugh. He is a credit to Lincoln Audi and I will definitely be bringing my custom back here in the future.

Stephen Clifton, Audi Lincoln

I received amazing customer service from the friendly and helpful team. There were no hidden fees and I am very happy with the purchase.

Carmela Santamaria Palacios, PriceRight Rawdon

Excellent service and good deal, I am delighted with my new Audi TT.

Alan Willson, Audi Hull

Very happy with how Joe Hollings dealt with my sale and purchase, very professional and organised.

Mrs D Taylor, Peugeot Bradford

I recently had a car repaired at the body shop York. My dealings were with Richard Davies the manager and I believe he could not have been more helpful and professional. He was calm, patient and displayed immense technical knowledge and experience. He came over as very customer focussed and really went the extra mile. I cannot thank him and JCT600 enough. This is my first dealings with JCT600 after nearly 40 years motoring, it won't be my last.

John Ombler, Volkswagen York

I called Porsche Centre Leeds and spoke to Billy in the parts department. He was very polite and extremely helpful; I would definitely recommend him and the dealership to all my friends and family.

Saul, Porsche Leeds

Simon Dixon did a great job getting me the car I wanted. Thanks!

Katie Beal, Audi Hull

Simon Dixon sold me my new Audi A1. He was friendly, helpful, listened to what I wanted and was not at all pushy. He contacted me when he said he would, returned my calls and my car was ready on the day promised. He is an asset to your dealership and I would recommend buying a new car from him to anyone.

Sarah Newlove, Audi Hull

Simon Dixon went above and beyond to find me the car to suit my needs and price range. The handover was really smooth and quick, getting the car within four days of Simon securing it.

Jake Dudding, Audi Hull

Great service, thank you to Robbie and the team at Lincoln Audi. Fantastic experience buying my first new car, thank you again.

Eleanor Peet, Audi Lincoln

I just wanted to thank your sales advisor William Burton for the way in which he looked after us when purchasing our first ever Audi. From start to finish William made us feel welcome and advised us fully on what would be the most suitable car to purchase. There was no pressure to buy and he knew all the information we required to complete our purchase. A truly amazing experience…and car! I can't wait to purchase another in a few years’ time. Thanks again, William.

Nicola Fox, Audi Grimsby

We were made to feel very welcome. David was extremely helpful and went above and beyond in his service. I would highly recommend him to anyone and he is a credit to JCT600.

Craig & Shaun, Volkswagen Sheffield

Excellent service from start to finish. Clare Wainwright looked after me from my very first visit when I was looking at different spec cars, through to me making my final purchase of my E350e. I am a very happy customer.

John Healy, Mercedes-Benz Harrogate

Excellent service. Craig was extremely helpful.

Jo Arnold, Audi Lincoln

I’ve had a very professional and polished sale with an informative and helpful handover. Liam has looked after us very well. I am looking forward to my ownership of my Q2.

Michael Perry, Audi Lincoln

We recently purchased a car from JCT600. Dami was extremely helpful and went above and beyond to provide us with the deal that was suitable for us. He was so informative, very polite and treated us like royalty throughout our time with him. We will most definitely be back to see him for our next car. Thanks Dami!

Naomi Roberts, Volkswagen Bradford

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