Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

I went to Peugeot Bradford to sort my wheels sorted out on my Mazda. Mr Ajmal Kpelwak and the manager concerned did everything they could do to sort my problem out. Ajmal kept me informed all times and they couldn’t do enough for me. The outcome was fantastic. Thank you again and well done.

Mr Edwin Hanley, Peugeot Bradford

Recently bought a Volkswagen Golf and Mo Khan was a great help throughout every step of the way. Most sales people have really obvious ulterior motives and can make you feel like just another number, but Mo was genuine from start to finish, and always gave his honest opinion without ever making me feel pressured into going through with things. I can honestly say if I had dealt with anyone else, I most likely wouldn't have gone through with the purchase so easily. He always made it clear that my opinions and doubts were important, and went above and beyond when it came to explaining things and assuaging any worries I had, without brushing them aside for the sake of making the sale. During every appointment, he'd dedicate 100% of his time and would never rush me so he could deal with another customer. It felt like I was speaking with a friend, rather than a sales person. One of the best experiences I've had at any car dealership, and hopefully in a few years when I'm looking to part exchange, I'll be asking for him by name. He does his best to get you the fairest deal possible, and I'm glad I was fortunate enough to have had him as a sales executive. I can't recommend him highly enough, and will definitely be telling my friends and family to visit him if they're shopping around for a Volkswagen car.

Abdullah Allahou, Volkswagen Hull

I recently purchased a vehicle from York Audi and was very pleased with the hospitality, assistance and great experience I encountered in making my purchase. I would like to extend a special thank you to Mr Jason Dorset, who afforded exceptional expertise and informational quality, before, during and after the conclusion of the sale. I would also like to thank Mr Warren Temple for his input and knowledge, during my time with Jason. I am over the moon with my car and relished the 5 star treatment I received. I would not hesitate to recommend York Audi and all the staff, to my family and friends. I am overjoyed with the experience.

Kevin Brady, Audi York

Michael Bell was an absolute star player and a real pleasure to do business with. He really looked after us and explained everything we needed to know in simple, easy to understand terms. He made our new car purchase a pleasure. He listened to and answered every query we had, and we especially loved the way he presented our new car to us on the day of handover. We cannot rate Michael high enough. He is truly a credit to JCT600 Bradford. Thanks Michael. You are the best.

Glenn Langford, Vauxhall Bradford

We would like to thank Andy Barraclough at Wakefield for his help when purchasing our new Golf. Andy was considerate, patient and always totally professional, bending over backwards to accommodate us and to make life easy in difficult circumstances. We appreciated all of his help and would like this to be noted.

Adrian Pont, Volkswagen Wakefield

We called at the Lincoln showroom to see if they had any used Q5's in stock. Neil came to our rescue and found just what we wanted at Audi Sheffield. He arranged for this vehicle to be brought to Lincoln for a test drive. And do you know what I liked the best? The three year old vehicle was presented to us as if it was new! Neil was attentive to all of our needs and knew the answers to our questions. If we have any problems he is just at the end the telephone. Brilliant! Ten out of ten in all areas. A brilliant salesman!

Richard Hibbins, Audi Lincoln

I want to thank the staff at your SEAT Sheffield dealership. I spoke to Mark on a number of occasions; he was really helpful and friendly. The staff he works with went above and beyond. Excellent customer service!

Leonie, SEAT Sheffield

Excellent customer service! A big thank you to Stephen O'Keefe for his patience, professionalism and fantastic customer service in finding me and my husband our first brand new van for our company. Amazing presentation thank you so much for making it a very special day we will be back! Highly recommend Mr O'Keefe and JCT600 Volkswagen Van Centre Sheffield for making it happen!

Edwina @ B E Autmotimotive Ltd, Volkswagen Van Centre Sheffield

We visited Mazda Leeds on the off chance to look at a used Mazda but with the service we received from both the salesperson Imran Khan and the management, we were more than happy to sign up for a brand new Mazda! The whole experience was smooth, efficient and simple which is exactly what we wanted. You have a great team at Mazda Leeds and we will definitely be back for more! Well done Mazda Leeds!

David and Susan Webster, Mazda Leeds

I would like to say a thank you to all at Boston Audi for the excellent service which I received when collecting my new car, it is so nice to feel relaxed and not put under any pressure to purchase a car. I would like to say a very special thank you to Steve Watts who is excellent at his job and a true gentleman, this guy is a pleasure to talk to. I am loving my new car even more than the last one.

Steven Cox, Audi Boston

I've just taken delivery of a 2013 Golf from William Cairns. From the moment I spoke to him on the phone (prior to a test drive), through to taking delivery of the car, William has been an excellent Sales Executive and dealt with me professionally and honestly. For these reasons I'll be coming back to Volkswagen Bradford when I need another car. Thank you.

Steven Beresford, Volkswagen Bradford

John Battson has made our purchase a very smooth and enjoyable experience. I would highly recommend to others. Thank you for our five star service.

Martin, PriceRight Rawdon

Josh took great care of us. He was very patient, attentive and professional. He also had a nice sense of humour. Top marks!

John Darragh, Audi Lincoln

I received excellent service and was well looked after. I would highly recommend.

Dean Brown, Volkswagen Bradford

My car was in for testing on Monday the 26th of June and the service I received from Andrea and Nick was excellent.

Kay Watts, Volkswagen Bradford

I had my vehicle in for its MOT today and Graham Rodger dealt with me. He was very welcoming and talked me through everything thoroughly. A Glover is the technician who worked on the vehicle. The video I received was of a very high quality and helped me understand any issues with my vehicle. The speed of service was very good and the vehicle was returned clean after a complementary wash and interior clean. I hope to be back in the next few months for a major service. Thank you!

Nathan Wood, MINI Bradford

Steve was a great help and always very friendly.

Sarah, SEAT Bradford

Good Service from start to finish, my wife was very pleased with the car and the video of it was superb. Top marks to Qas who made it all happen and I would recommend to all.

Geoff Watson, Mercedes-Benz Chesterfield

Excellent service from all of the team at Castleford. Massive thank you to Ashley Ryan, Alex and Jenny for making me achieve my first dream car! I would definitely recommend.

Zoe, Vauxhall Castleford

This week I bought a car from Volkswagen Bradford. The service delivered by Michael Chang, Sue Lloyd, John Fickling and the rest of his team at Bradford has been exceptionally high. I will definitely recommend this dealership to others, and will return myself whenever renewing. Well done all - the highest marks on every aspect!

Norman, Volkswagen Bradford

Excellent service from Dylan, I couldn't be happier.

Carrie Dennis, Audi Hull

Dami has been very professional and helpful. He explained everything fully before we purchased the car and then stayed in touch keeping us informed until delivery. On collection, he explained everything again and went through the controls very patiently. Great service!

Alice, Volkswagen Bradford

Dylan Giles looked after me from start to finish during the purchase of my new S4. I did not feel rushed in any way and he explored all of the options available to me which I really appreciated. I am really happy with the service provided by Dylan and Audi Hull and would certainly recommend to family and friends if they are in the market for a new Audi.

Luca Magnocavallo, Audi Hull

Clare provided great service from start to finish and excellent communication throughout the process. Thank you!

Natalie Peaker, Mercedes-Benz Harrogate

I would like to thank Ben Millen for his great, no pressure customer service and buying experience. He is a real credit to JCT600.

Damian Kilburn, Volkswagen Bradford

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