Kia Dealers

I have always been highly satisfied with service from Kia as this is my second car purchase from you at Glasshouton I can't seem to find my cleaning pack which I got with my last car.Kia Soul.still highly satisfied.

Tom in sales was excellent in sakes, even in these difficult times , the purchase went very smoothly.

The salesperson Tom Mills who dealt with our online purchase was very knowledgeable, attentive and easily contactable ... even in his days off! Our new car was delivered free of charge, even though we live a long way from the showroom. The new vehicle was perfect and I believe we got a good price, no fuss, no prolonged haggling, just an honest deal. Thank you.

While I’ve found that the car is very good I still have issues with the process in which it was purchased. I fully appreciate all the problems we have at the moment with COVID-19 but things could have been a lot better. One other thing the fact that I have now submitted this survey a total of three times now and nobody has been back in contact it as the survey said it would says it all.

Great service and I thought the virtual handover by my salesman Darren Marshall was excellent and something I think should be continued.

Darren was excellent from start to finish, made buying and collecting the vehicle a stress free experience from start to finish

Firstly can I say overall I was very impressed with the whole process, especially considering we are in the midst of a global pandemic. The process was smooth, simple and quite stress free. The service from your sales representative Darren was excellent. Everything was clearly explained to me and all my questions were answered in a timely and efficient way. Video tours of car before sale and the instructions video demonstrating the controls were both really helpful. When the car arrived there were some dents and chips that were not shown on the video, nothing that wouldn't have been expected on a used car of this age and wouldn't have impacted on me buying the car but would have still have been good to have be made aware of presale. Only mention this as other dealers who sent out sales videos did show even small chips, dents or scuffs. The delivery service was smooth and efficient and the delivery driver was friendly and helpful. When delivered car on the outside was lovely and clean. Only disappointment was some parts of the interior had not been cleaned to the standard I would have liked. Overall the interior was clean, sadly the pop down classes cases was filthy (pretty sure it hadn't been cleaned, central part of the steering wheel had obvious grime marks still around the buttons. Both small issues but you did ask for honest feedback.