Being involved in a non-fault accident can be a stressful experience. Even when another driver is responsible, you may still have questions about what happens next, including how to manage the claims process, who will repair your vehicle and what your options are when choosing a repairer.
A non-fault accident is when another driver is considered responsible for causing the collision. However, even when you are not at fault, there are still important steps you should take to protect yourself, support the claims process and ensure your vehicle is repaired correctly.
From gathering information at the scene to understanding your rights when choosing a repairer, knowing what to do after a non-fault accident can help make the process smoother.
1. Check Everyone’s Safety First
Immediately after an accident, your first priority should always be safety.
Check yourself, your passengers and anyone else involved for injuries. If anyone requires medical attention, call the emergency services.
If the vehicles are causing an obstruction and it is safe to do so, move them to a secure location away from traffic. Turn on your hazard lights and remain aware of your surroundings, particularly if the accident has happened on a busy road or motorway.
2. Exchange Details With the Other Driver
After ensuring everyone is safe, it’s important to exchange details with the other driver or drivers involved. Having clear evidence can help support your non-fault accident claim and provide important information when liability is being reviewed.
You should collect:
- Full name and contact details
- Vehicle registration number
- Vehicle make and model
- Insurance company details
- Details of any passengers involved
You should also provide your own information when requested.
Try to remain calm and avoid discussing blame or responsibility at the scene. While you may believe the accident was clearly not your fault, liability is determined through the claims process using available evidence and information.
3. Gather Evidence at the Scene
Collecting evidence can be extremely helpful when dealing with a non-fault accident claim.
If it is safe to do so, take photographs of:
- Damage to your vehicle
- Damage to any other vehicles involved
- The position of the vehicles after the accident
- The surrounding road layout
- Traffic signs, markings and signals
- Any factors that may have contributed to the accident
You should also make a note of:
- The date and time of the accident
- The location
- Weather and road conditions
- A description of what happened
If there were witnesses, ask for their names and contact details. Independent witness information can help provide additional support when liability is being reviewed.
Dashcam footage can also provide valuable evidence to support insurance claims and help clarify what happened during a car accident. Dashcams are available to purchase from your local JCT600 Accident Repair Centre or online through the JCT600 Shop, helping provide added peace of mind on every journey.
4. Contact JCT600 Accident Aftercare Team
Once you've ensured everyone is safe and gathered the information you need, the next step is arranging the repair of your vehicle.
If you've been involved in a non-fault accident, our dedicated Accident Aftercare team is here to help, 24 hours a day, 7 days a week. Rather than navigating the claims process alone, we'll support you from your first call through to the completion of your vehicle repairs.
Our team can manage your non-fault claim, liaise with insurers on your behalf and arrange repairs at one of our manufacturer-approved Accident Repair Centres. We'll keep you informed throughout the process, so you always know what's happening with your vehicle.
Simply call 0800 047 8685, and we'll help get you back on the road as quickly and smoothly as possible.
Why Choose JCT600 Accident Repair Centres?
Choosing the right car bodyshop is an important part of restoring your vehicle after an accident. At JCT600 Accident Repair Centre, we're committed to repairing your vehicle to the highest standards using manufacturer-approved repair methods and, where required, genuine parts.
Our experienced technicians are trained to work on a wide range of vehicle makes and models, using specialist equipment designed to restore your vehicle safely and to the best quality.
When you choose JCT600, you can expect:
- Manufacturer-approved repairs
- Skilled technicians trained to manufacturer standards
- Dedicated Accident Aftercare support
- Regular updates throughout your repair
- 3-year workmanship guarantee and 12-month parts warranty (manufacturer dependent).
FAQ's
Can I choose my own repairer after a non-fault accident?
Yes, it is your legal right to choose where your vehicle is repaired. Your insurance company may try to direct you to its own 'insurance-approved' repair network to help reduce costs. Before making a decision, it's worth checking your insurance policy for any terms or conditions that could affect your choice of repairer.
Can I get a courtesy car after a non-fault accident from a repair specialist?
Yes. JCT600 Accident Repair Centre has its own fleet of courtesy vehicles available to loan while your vehicle is being repaired, subject to availability. Our team will discuss the options available and help keep you on the road during the repair process.
How long do repairs take at JCT600 Accident Repair Centres?
Repair times vary depending on the extent of the damage and whether replacement parts are required. Once your vehicle has been assessed, we'll provide an estimated repair timescale and keep you updated throughout the process, so you know exactly how your repair is progressing.
Why should I choose a manufacturer-approved car body shop?
JCT600 Accident Repair Centre is ‘manufacturer-approved or recommended’, meaning we use genuine parts and manufacturer-approved materials wherever required, and if your vehicle is still in warranty, this will remain unaffected.
Our technicians receive regular manufacturer training to stay up to date with the latest vehicle technologies and repair methods, ensuring every repair meets the highest standards of quality and safety.
With JCT600 Accident Repair Centres conveniently located in Bradford, Sheffield and York, expert help is never far away. If you've been involved in a non-fault accident, contact our dedicated Accident Aftercare team on 0800 047 8685 and let us help get you safely back on the road.
While being involved in a car accident can be stressful, breaking down on the motorway or at the roadside can be just as daunting. Knowing what to do in either situation can help keep you safe and minimise disruption. Your local JCT600 dealership can assist with servicing, MOT and other vehicle repairs.