If you've been involved in a non-fault accident, knowing what to do next can feel overwhelming. That's where FNOL comes in. Standing for First Notification of Loss, FNOL is the process of reporting an accident and starting your claim.
While it may sound like industry jargon, FNOL is simply the first step in getting the support you need following an accident. Understanding how it works can help make the claims and repair process much easier to navigate.
FNOL, or First Notification of Loss, is the first report made following an accident. It captures the key facts surrounding the incident, creating a record that can be used throughout the claims and repair journey.
The information collected helps establish the circumstances of the accident, identify the parties involved and document any damage sustained. In short, FNOL ensures there is a clear and accurate account of the incident from the start.
During the FNOL process, you'll be asked for:
- When and where the accident happened
- Details of the vehicles involved
- Driver and witness information
- Photos or supporting evidence
- Details of any damage to your vehicle
FNOL plays a key role in ensuring a claim can be progressed efficiently. By gathering information at the earliest opportunity, insurers and repair specialists have a clearer understanding of the circumstances surrounding the incident.
This early fact-finding stage helps establish what support may be required and allows the appropriate actions to be taken without unnecessary back-and-forth later in the process.
For drivers, it provides a clear starting point following what can often be a stressful and unexpected event.
Once the details of the accident have been recorded, the next stages of the process can begin.
When you contact the JCT600 Accident Aftercare team, we can handle the FNOL process on your behalf, gathering the information needed and managing communication with insurers. Rather than coordinating everything yourself, you'll have a dedicated team helping to progress your claim and arrange the next steps.
This gives you a single point of contact and helps remove much of the administration often associated with a non-fault accident.
If you've been involved in an accident, your first priority should always be the safety of everyone involved. Depending on the circumstances, this may mean moving to a safe location, exchanging details with the other driver and contacting the emergency services if they're required.
Once the immediate situation has been dealt with and you've gathered the necessary information, you can begin the FNOL process. You don't need to contact the JCT600 Accident Aftercare team from the roadside. Whether you're still at the scene or safely back home, our team can help you take the next steps when you're ready.
While we recommend contacting JCT600 Accident Aftercare first, that's before contacting your insurer, not before ensuring everyone is safe. Your safety should always come first.
When your vehicle has been involved in an accident, you want reassurance that it's in expert hands during the repair process.
Our teams are approved to repair a range of leading manufacturers, including Audi, Bentley, CUPRA, Lotus, Porsche, Volkswagen, Volkswagen Commercial Vehicles, SEAT and Škoda. Using manufacturer-approved repair methods and genuine parts, we work to restore your vehicle to its pre-accident condition.
Whether your vehicle requires a minor repair or more extensive accident damage restoration, our teams are committed to returning your vehicle to its pre-accident condition while delivering a high standard of customer care throughout the process.
If you've been involved in a non-fault accident, don't forget to contact JCT600 Accident Aftercare team on 0800 047 8685, and let us help get back you on the road with as little stress as possible.