Volkswagen Van Centre York

Few days ago I left a negative review here, not long after I received an email from the Service Manager Neil Bushell. Neil explained that VW was having an issue with the online service booking form and I was caught on that bug, something that they were already working on it to solve it. The issue was that all my communication was directed to a centralised help desk rather than the York branch, that meant that I couldn't get any appointments before 2 weeks time. With that said, Neil apologised on behalf of VW and organised the repair i needed for my van at a date of my choice and kept me informed all the way to when the service was completed. What started as a terrible experience ended with a very happy customer. Neil and his team delivered a masterclass in customer service. I am very impressed and I wanted to leave the positive feedback Thanks again Neil and VW York for the outstanding service received

I have just received my new transporter. The dealership was amazing at keeping me updated and spent a lot of time on handover with me as admittedly I am not great with technology. James the motability sales person showed great customer service and couldn’t do enough to help. Would definitely recommend anyone to use this dealership. Exceptional service.

Been dealing with these guys for about three years now. Always very friendly and professional and go the extra mile for service!! Thanks all, Matt

I've being a customer of the York dealership for twenty years (back when it was the locally owned Layerthorpe VW situated on Layerthorpe.). My visit was for my Caddy to have an annual MOT inspection and bi-annual brake / clutch fluid change. Couldn't fault the service. Martin dealt with the visit very professionally. The video of the MOT inspection was useful (would be better if could have a download, because its not the easiest of vehicles to jack up and get underneath in your own garage, so to see underneath on a lift is very useful). Chris in Commercial parts was as ever very helpful and informative regarding a parts to resolve a couple of advisories raised. His wealth of knowledge and advice is always appreciated, and an asset to the dealership. Also pleased my request for the Caddy not to be washed (I spend a lot of time waxing the paintwork, so jet washing isn't welcome) was undertaken. Have to agree calling the main phone number is a bit haphazard, because of being cut off while been transferred to book the appointment. Maybe the switchboard needs a bit more attention, because its frustrating. Overall a satisfied customer upon this visit.

Before buying my van from jct600 in York I did look around VW's main competitors in the area and found them to be totally complacent by comparison. I dealt with Jct600’s sales manager Erral Krauss and from the very first inquiry and found him to be very efficient in answering all my questions and misgivings. Very quick to get back with answers I found the service, communications and attention to detail absolutely first rate. This is my first new vehicle so my inquiring was in depth and I would now be very happy to recommend JCT600 and Erral to anyone considering buying a VW.