Volkswagen Van Centre York

Vehicle was provided quite some distance from the dealership and during non office hours which suited me

Few days ago I left a negative review here, not long after I received an email from the Service Manager Neil Bushell. Neil explained that VW was having an issue with the online service booking form and I was caught on that bug, something that they were already working on it to solve it. The issue was that all my communication was directed to a centralised help desk rather than the York branch, that meant that I couldn't get any appointments before 2 weeks time. With that said, Neil apologised on behalf of VW and organised the repair i needed for my van at a date of my choice and kept me informed all the way to when the service was completed. What started as a terrible experience ended with a very happy customer. Neil and his team delivered a masterclass in customer service. I am very impressed and I wanted to leave the positive feedback Thanks again Neil and VW York for the outstanding service received

I have just received my new transporter. The dealership was amazing at keeping me updated and spent a lot of time on handover with me as admittedly I am not great with technology. James the motability sales person showed great customer service and couldn’t do enough to help. Would definitely recommend anyone to use this dealership. Exceptional service.