JCT600 Ltd - Group Privacy Statement
JCT600 Ltd including its subsidiaries ("we", "our", "us") are committed to
protecting and respecting any personal information our customers, suppliers, employees, workers and
third parties share with us.
This statement describes what types of personal information we collect from you, how it is used by us,
how we share it with others, how you can manage the information we hold and how you can contact us.
We will always give you the option not to receive marketing communications from us. We will never send
you unsolicited "junk" email or communications, or share your data with anyone else who might. We do not
sell your information to third parties but we do work closely with selected partners who help us to
provide you with the information, products and services that you request from us. For example, selected
finance companies who provide finance for your vehicle purchase.
What information do we collect?
We collect information about you and your vehicle when you engage on our website or contact one of our
retail centres. This contact may be electronically, by telephone, by post or in person. We will also
collect your information when it is shared with us following your contact with one of our manufacturer partners, for example when requesting a test drive. We only
request information which is necessary, relevant and adequate for the purpose you are providing it. The
information we collect includes some or all of the following:
- Name (including title)
- Phone number
- Date of birth
- Email address
- Vehicle information (including make and model, registration number, VIN, mileage, service and
- The date and time you used our services
- Details of any transactions between you and us
- The pages you visited on our website and how long you visited us for
- Your IP address
- Your GPS location (where you have permitted access to this)
- The internet browser and devices you are using
- Cookie, pixels or beacon information (for more information see our Cookie
- The website address from which you accessed our website
- Where you engage with us in a business context we may collect your job title, company contact
details, fleet size and company details
- Voice recordings of calls you make to us
- "Live Chat" records
- CCTV images collected during site monitoring security purposes
- Any information within correspondence you send to us
How do we use this information?
When you contact one of our retail centres we may request your explicit consent for our manufacturer partners and finance partners
(specific to your vehicle type) to contact you for marketing purposes. Please be aware we are doing this
on behalf of our manufacturer/finance partners as part of our franchised agreement with them and the
consent/non-consent you provide will not affect the way in which we process your information.
Non-consent to the manufacturers request does not influence any transaction between ourselves. A copy of
their privacy statement will be available at the time of this request for consent.
Legal Basis for Processing your Personal Data
We will only use your personal data where the law allows us to. Most commonly, we will use your
personal data in the following circumstances:
We may use your personal information where this is necessary to perform a contract with you and to
fulfil and complete your orders, purchases and other transactions entered into with us.
We may use and process your personal information as set out below where it is necessary for us to carry
out activities for which it is in our legitimate interests as a business to do so.
- Processing necessary for us to support customers with sales and other enquiries
- To respond to correspondence you send to us and fulfil the requests you make to us (for example
test drives, service requests, brochure requests and information about specific vehicles)
- To provide vehicle support and services (for example warranty services)
- Processing necessary for us to respond to understanding customers and drivers needs
- To analyse, evaluate and improve our products and services to ensure your contact with us is
more useful and enjoyable
- To undertake market analysis, research and customer surveys so we can better understand you as a
customer and provide tailored offers, products and services that we think you will be interested
- Processing necessary for us to promote our business and services
- To send targeted marketing information from time to time after you have purchased a product or
service from us, including
- Vehicle servicing, warranty and MOT reminders as they fall due
- Product launches, special events and offers tailored to assumed buying patterns
- To identify and record when you have received, opened or engaged with our website or electronic
- To administer competitions and promotions that you enter with us from time to time and
- Processing necessary for us to operate the administrative and technical aspects of our business
efficiently and effectively
- To verify the accuracy of information that we hold about you and create a better understanding
of you as a customer
- For network and information security purposes, in order for us to protect your information
against loss, damage, theft or unauthorised access
- To comply with a request from you in connection with the exercise of your rights (i.e. where you
have asked us not to contact you for marketing purposes we will keep a record of this on our
suppression lists in order to comply with your request)
- To inform you of updates to our terms and conditions and policies
- To enforce or protect our contractual or other legal rights or to bring or defend legal
- To assist in providing a safe and secure environment within our premises
- To manage your queries, complaints and claims
Legal or Regulatory Obligation
We may process your information to comply with our legal requirements (i.e. to register your car with
the DVLA or to assist with HMRC).
Sometimes we will need to process your personal information to contact you if there is an urgent safety
or product recall notice and we need to tell you about it.
Where customers and contacts have given consent prior to the new General Data Protection Regulations
coming into force on 25 May 2018 we will continue to send targeted marketing of our products and
services. We may also rely on a "soft opt-in" to send you targeted marketing material where it is legal
to do so. You can withdraw this consent by contacting us at any time.
How do we share this information?
In addition to the third parties mentioned, we may disclose your information to third parties for our
following legitimate interests as follows:
- to staff members in order to facilitate the provision of goods or services to you;
- to our affiliated entities to support internal administration;
- IT software providers that host our website and store data on our behalf;
- professional advisers including consultants, lawyers, bankers and insurers who provide us with
consultancy, banking, legal, insurance and accounting services;
- HM Revenue and Customs, regulators and other authorities who require reporting of processing
activities in certain circumstances; and
- third parties who we may choose to sell, transfer or merge parts of our business or assets.
Alternatively, we may seek to acquire other business or merge with them. If a change happens to our
businesses then the new owners may use your personal data in the same way as set out in this privacy
We may disclose personal data to the police, regulatory bodies, legal advisors or similar third parties
where we are under a legal duty to disclose or share personal data in order to comply with any legal
obligation, or in order to enforce or apply our website terms and conditions and other agreements; or to
protect our rights, property, or safety of our customers, or others. This includes exchanging
information with other companies and organisations for the purposes of fraud protection and credit risk
On rare occasions your personal data may be stored outside the European Economic Area (EEA). When this
is the case we ensure sufficient agreements and processes are in place to replicate the data storage and
security provisions that exist within the EEA.
We do not sell your information to third parties. However, we may from time to time share your
information with our selected business partners under the following categories. Where we do share your
information we take the necessary steps to ensure any third party handling this information fully
complies with data protection legislation and protects your information just as we do. We will only
disclose personal information that is necessary for them to provide the service.
To provide products or services you have requested
During the course of a transaction with us you may request additional products and services which are
supplied by our carefully selected list of suppliers these may include
guaranteed asset protection, tyre and alloy insurance and extended warranties along with other products. We will pass your information with your agreement to the
third party for the fulfilment of your order. When this is the case we have a contract in place that
requires them to keep your information secure and not to use it other than in accordance with our
To provide finance for the purchase of a vehicle
During the purchase of your vehicle we may broker a finance deal to assist the purchase. We will
provide your information upon your agreement to the selected finance
partners who will use this to put the finance in place. They will not use this for marketing
purposes unless your explicit consent has been given.
To our manufacturer partners
During the course of a transaction with us (vehicle purchase or vehicle service), some of your personal
information may be shared with our manufacturer partners to enable them to
analyse and evaluate sales data to further enhance their product offerings, they may also contact you to
carry out a customer survey. Occasionally we may share voice recordings to support our customer service
levels. They will not use this for marketing purposes unless your explicit consent has been given.
To deliver our targeted marketing
Following a purchase of a product or service we will carry out targeted marketing such as service
reminders, to enable this your data may be provided to one of our marketing fulfilment partners. We will only provide information
necessary to fulfil this and data will be erased by these third parties once processing is complete.
How long do we keep your information for?
We do not retain personal information in an identifiable format for longer than is necessary.
If we have a relationship with you (I.e. you are a customer of ours having purchased a car or had a
vehicle service) we will continue to hold your personal information. Once this relationship ends we will
retain your data for 10 years from the date our relationship ends. We hold your personal information for
this period to establish, bring or defend any legal claims.
Where we have obtained your personal information following a request for test drive, brochure,
quotation or any other information on our products or services we will retain this information for a
period of 3 months following the last contact with you. Should you in that period form a relationship
with us by purchasing one of our products or services we will hold your information as stated above. If
a customer relationship is not formed then after 3 months we will ask whether you would like to receive
information on any special offers or events we have from time to time. If you say no then after a
further 9 months your personal data will be removed from our database, otherwise you will remain on our
database until you let us know differently.
The exceptions to these retention periods are where,
- The law requires us to hold your personal information for a longer or shorter period
- You have raised a complaint or concern regarding a product or service offered by us, in which case
we will retain your information for a period of 10 years following the date of the complaint or query
- You exercise your right to have the information erased and we do not need to hold it in connection
with any of the reasons permitted or required under the law.
How can you manage the information we hold about you?
It is important that the personal data we hold about you is accurate and current. Please keep us
informed if the personal data we hold about you changes.
Data protection legislation gives you the right to object to the processing of your personal data in
certain circumstances or withdraw your consent to the processing of your personal data where this has
been provided. You also have the right to access information held about you and for this to be provided
in an intelligible form. If you would like a copy of some or all of your personal data, please visit www.jct600.co.uk/sar. In certain circumstances we reserve the
right to charge a reasonable fee to comply with your request.
You can also ask us to undertake the following:
- update or amend your personal data if you feel this is inaccurate;
- remove your personal data from our database entirely;
- send you copies of your personal data in a commonly used format and transfer your information to
another entity where you have supplied this to us, and we process this electronically with your
consent or where necessary for the performance of a contract; or
- restrict the use of your personal data.
We may request specific information from you to help us confirm your identity and your right to access,
and to provide you with the personal data that we hold about you or make your requested changes. Data
protection legislation may allow or require us to refuse to provide you with access to some or all the
personal data that we hold about you or to comply with any requests made in accordance with your rights
referred to above. If we cannot provide you with access to your personal data, or process any other
request we receive, we will inform you of the reasons why, subject to any legal or regulatory
restrictions. Except in rare cases we will respond to you within 30 days after we have received any
Please send any requests relating to the above to our Group Data Manager at, JCT600 Ltd, Tordoff House,
Apperley Bridge, West Yorkshire, BD10 0PQ specifying your name and the action you would like us to
How do we secure and protect your personal information?
JCT600 Ltd use technical and organisational security measures to protect the personal information we
hold against manipulation, loss, destruction and access by third parties. These measures are continually
improved in line with technological developments.
We will store all the personal information we hold on our secure servers located in specialist hosting
centres. These servers are accessed via a secure firewall using individual password protected logins.
Where we hold personal information in hard copy/paper format this will be stored in secure archiving.
Where we pass your information to third parties to process on our behalf we will have contracts in
place which restrict the processing to that requested by us and also specify deletion of the information
once processing is complete.
In certain cases where we share your information with third parties such as our manufacturer and
finance partners they will become data controllers and will be bound by the same legislation as we are,
you will be able to review their privacy statements and manage your information with them.
Our website may contain links to other websites run by organisations which we do not control. This
policy does not apply to those other websites and Apps. We provide links to those websites solely for
your information and convenience and we make no endorsements, representations or promises about their
accuracy, content or thoroughness. Please note that if you follow a link to any of these websites, such
websites will apply different terms to the collection and privacy of your personal data and we do not
accept any responsibility or liability for these policies. Your disclosure of personal information to
third party websites is at your own risk.
We use so-called social plugins (buttons) of social networks such as Facebook, Google+ and Twitter.
After activation these buttons provide a direct link to the social network you selected and can transfer
data independently of whether or not you interact with the button. Your visit to the website can then be
assigned to your user account.
We have no influence on the scope of data that is collected by these buttons. The data use policies of
the social networks provide information on the purpose and extent of the data that they collect, how
this data is processed and used, the rights available to you and the settings that you can use to
protect your privacy.
Changes to this policy
We may review this policy from time to time and any changes will be notified to you by posting an
updated version on our website, these changes will take effect 7 days after the date the modified
version was posted to the website. We recommend you regularly check for changes and review this policy
when you visit our website. If you do not agree with any aspect of the updated policy you must notify us
on our contact details below.
This policy was last updated on 11 May 2018.
JCT600 Ltd – Contact Details
of your rights as a Data Subject please contact us using the details below and we will, in the exception
of rare cases, respond to you within 30 days:
To submit a Subject Access Request please visit www.jct600.co.uk/sar
Post: Group Data Manager, JCT600 Ltd, Tordoff House, Apperley Bridge, West Yorkshire, BD10 0PQ
Should you wish to amend your data preferences and the way you receive communications from ourselves
please visit www.jct600.co.uk/datapreferences
If you have any specific data protection concerns or a complaint you can address them to our Group Data
Manager by visiting www.jct600.co.uk/datacomplaint
Having contacted us if you are still unhappy, you have the right to lodge a complaint with the data
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Phone: 0303 1231113
JCT600 Ltd – Group Companies
JCT600 Ltd – Trading As:
JCT600 Leodis Court
Volkswagen Centre Bradford
JCT600 Volkswagen Centre Wakefield
JCT600 Volkswagen Centre
JCT600 Volkswagen Centre Hull
JCT600 Volkswagen Centre Sheffield
Van Centre Sheffield
JCT600 Volkswagen Van Centre York
JCT600 Volkswagen Van Centre Hull
JCT600 Mazda Centre Bradford
JCT600 Mazda Centre Leeds
JCT600 Peugeot Centre Bradford
JCT600 Peugeot Centre Menston
JCT600 SEAT Menston
JCT600 SEAT Bradford
JCT600 Vauxhall Centre Bradford
JCT600 Vauxhall Centre Castleford
JCT600 Priceright Sheffield
JCT600 Priceright Rawdon
JCT600 Lotus Leeds
JCT600 Jaguar Doncaster
JCT600 Land Rover Doncaster
Rolls Royce Motor Cars Leeds
JCT600 Premium Collection
JCT600 (South Yorkshire) Ltd – Trading As:
Mercedes-Benz of Sheffield
Mercedes-Benz of Chesterfield
Mercedes-Benz of Doncaster
Mercedes-Benz of Harrogate
Mercedes-Benz of York
Smart of Sheffield
Smart of York
JCT600 (Rawdon) Ltd – Trading As:
Porsche Centre Leeds
Porsche Centre Newcastle
Porsche Centre Teesside
JCT600 (Yorkshire) Ltd – Trading As:
JCT600 Vehicle Leasing Solutions Ltd – Trading As:
JCT600 Vehicle Leasing
Drive Vehicle Leasing
JCT600 Ltd – Manufacturer Partners
Aston Martin Lagonda Ltd
Peugeot Motor Company Plc
Volkswagen UK Ltd
Audi UK Ltd
Porsche Cars Great Britain Ltd
Bentley Motors Ltd
SEAT UK Ltd
Volkswagen Commercial Vehicles
Mercedes-Benz Cars UK Ltd
Smart Cars UK Ltd
Vauxhall Motors Ltd
Kia Motors UK
Mazda Motors UK Ltd
Group Lotus Plc
BMW UK Ltd
Jaguar Land Rover Ltd
Rolls-Royce Motor Cars Ltd
JCT600 Ltd – Finance Partners
Kia Finance (Hyundai Capital UK Ltd – Trading As)
Mann Island Finance Ltd
(Bank of Ireland Ltd - Trading as)
Including Alphera Financial
FCA Automotive Services UK Ltd
Santander Consumer Finance Ltd
DSG Finance Services Ltd
Peugeot Finance Ltd
BMW Financial Services Ltd
BMW, Mini & Alphera Financial Services
Motonovo (Firstrand Bank Ltd – Trading as)
Mercedes-Benz Financial Services Ltd
Mazda Financial Services (Santander Consumer Finance Ltd – Trading as)
Financial Services Ltd
Lotus Finance Ltd
Vauxhall Finance Ltd (GMAC)
Including Volkswagen, Audi, SEAT, Porsche &
Jaguar Financial Services (Black Horse Ltd - Trading as)
Land Rover Financial Services
(Black Horse Ltd - Trading as)
JBR Capital Ltd
JCT600 Ltd – Third Party Suppliers & Products
|Premia Solutions Ltd
||Guaranteed Asset Protection (GAP Insurance)
|Gardx Assure Ltd
||Cosmetic Accident Repair Insurance
Vehicle Protection System
|Car Care Plan
|eDynamix Global Ltd
|Northern Radiator Group
||Supply of number plates
|8 Technology Ltd
||Lead Management Software – Data Storage only
|ITC Compliance Ltd
||FCA Compliance Software – Data Storage only
||Provision of finance facility for service invoices
|British Car Auctions
||BCA Pro Valuation tool
||Motor Credit Check tool
JCT600 Ltd – Marketing Partners
RL Polk & Co
DDB Adam & Eve (VW, Audi, SEAT)
Zone Digital (BMW/Mini)
Keko London (Bentley)