warranty

Our Warranty

Why Purchase a JCT600 Warranty?

After your home, buying a car is often the second largest lifetime purchase you will make. This is why many people decide to protect it in case something goes wrong.

With anything mechanical, the risk of failure increases with use, sometimes leaving you with an expensive bill. Our warranty allows you to get back on the road and protects you against future unexpected repair costs.

We offer a comprehensive range of products and services that have been designed to help customers avoid any unexpected motoring costs in the future. These products include the JCT600 Warranty and JCT600 Assist Breakdown and Recovery.

  • Platinum Warranty
  • Gold Warranty

JCT600 Platinum Warranty

What is covered?

A Platinum warranty covers mechanical and electrical components on your vehicle against mechanical and electrical breakdown, subject to the conditions detailed in the JCT600 Warranty booklet and the maximum claim limit.

What is not covered?

  • Body components such as strikers, hinges or any component which may require adjustment from time to time.
  • Body panels and seal, paintwork or glass.
  • Interior trim including seat and seat belts.
  • Recharging of the air conditioning unit or general software updates (unless required as part of a valid warranty repair).
  • Renewal of any components due to wear, incorrect adjustment or misuse.
  • Damage to components due to the use of contaminated or incorrect fuel.
  • Airbags, wiring and connections, fuses, batteries, bulbs and LED illumination, exhaust systems, diesel particulate filters, wiper blades, wheel balancing and alignment, wheels, tyres and water ingress (including damage to covered parts caused by water).
  • External oil leaks, lubricants, filter elements and any damage caused by frost or lack of oil, or antifreeze or by impact, accident or negligence.
  • Non-factory fitted entertainment or traffic management systems.
  • Damage resulting from the failure of a timing belt which has not been replaced as per the manufacturer's recommendations (proof required).

For a full list of exclusions on Platinum and Gold warranty cover, please speak to us at a dealership near you.

Prices for vehicles up to 6yrs old / 60,000miles

Engines under 2500cc

3 months 12 months 24 months
Free £299 £399

JCT600 Gold Warranty

What is covered?

  • ABS module, sensor and pump.
  • Braking system – brake limiter valve, calipers, master cylinder, servo (vacuum pump) and wheel cylinders.
  • Casings – engine, final drive, gearbox and transmission casings.
  • Catalytic convertor.
  • Central locking.
  • Clutch cover, clutch fork and pivot, clutch plate, master cylinder, slave cylinder and thrust bearing.
  • Cooling system.
  • CV joints (not gaiters), differential, drive shafts, half shafts, prop shaft, universal joints.
  • Electrics and electronic ignition system.
  • Engine and fuel system.
  • Internal automatic gearbox components, electric governor, internal manual gearbox components, oil cooler, overdrive unit and torque convertor and gearbox ECU.
  • Oil seals and gaskets – any which require the removal of a major component, i.e. engine, gearbox and/or differential.
  • Steering.
  • Suspension and wheel bearings.

What is not covered?

  • Software updates (unless required as part of a valid repair).
  • Renewal of brake components due to wear and tear or constant use of the brakes.
  • Fuel injectors and fuel lines.
  • The clearing of fuel lines, filters and pumps.
  • Airbags, wiring and connections, fuses, batteries, bulbs and LED illumination, exhaust systems, diesel particulate filters, wiper blades, wheel balancing and alignment, wheels, tyres and water ingress (including damage to covered parts caused by water).
  • External oil leaks, lubricants, filter elements and any damage caused by frost or lack of antifreeze, impact, accident or negligence.
  • Normal maintenance services, and the replacement of such items as, but not limited to, spark plugs and plug leads.
  • Any loss caused directly or indirectly by the claim or the event that caused the claim.
  • Burnt out, sticking or pitted valves.

For a full list of exclusions on Platinum and Gold warranty cover, please speak to us at a dealership near you.

Prices for vehicles up to 10yrs old / 100,000miles

Engines over 2500cc and all 4x4s

3 months 12 months 24 months
Free £449 £649

JCT600 Assist Breakdown and Recovery

If your vehicle breaks down due to mechanical or electrical failure, sustains a puncture or is involved in an accident which immediately renders the vehicle immobilised, we will send help to the scene. We will arrange to pay call out fees and mileage charges needed to repair or assist with the vehicle. If, in the opinion of our recovery operator, they are unable to repair the vehicle at the roadside we will assist in the following way:

Arrange and pay for your vehicle, you and up to five passengers to be recovered to the nearest garage able to undertake the repair.

If the above is not possible at the time, we will arrange for your vehicle, you and up to five passengers to be transported to your home or original destination.

What to do in the event of a mechanical or electrical failure

Call 0800 389 5150

Tell the controller who answers your call:

  • You are a JCT600 customer.
  • Your JCT600 Warranty type, number and car registration number.
  • Where your vehicle is and what seems to be problem.

If you also intend to claim under your JCT600 Warranty you must telephone the Claims Helpline on 01844 396777 and obtain advanced authorisation, before any repairs are commenced.

How to claim under the JCT600 warranty

Take the vehicle to the JCT600 dealership where you bought it and they will confirm whether the warranty and repair request are valid, then we will handle the repair on your behalf. If you cannot take the vehicle back to the JCT600 dealership where you bought it, please follow the instructions below:

Take your vehicle to another reputable repairer and ask them to contact the Claims Helpline on 01844 396777 and give the following information:

  • The full warranty type and number (found on the Product Schedule).
  • Your vehicle registration number.
  • The date and mileage the component(s) failed.
  • A detailed estimate of repair costs.

The above procedures do not affect your statutory rights as a consumer.

Important Telephone Numbers

Administration Helpline: 01926 622480

Claims Helpline: 01844 396777

To make sure you receive the highest level of service, we may record phone calls to the administrator.

Official Authorised Centres for 21 Manufacturers

Trusted by the world's best manufacturers for over 70 years

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