JCT600 Assist Breakdown and Recovery
If your vehicle breaks down due to mechanical or electrical failure, sustains a puncture or is involved in an accident which immediately renders the vehicle immobilised, we will send help to the scene. We will arrange to pay call out fees and mileage charges needed to repair or assist with the vehicle. If, in the opinion of our recovery operator, they are unable to repair the vehicle at the roadside we will assist in the following way:
Arrange and pay for your vehicle, you and up to five passengers to be recovered to the nearest garage able to undertake the repair.
If the above is not possible at the time, we will arrange for your vehicle, you and up to five passengers to be transported to your home or original destination.
What to do in the event of a mechanical or electrical failure
Call 0800 389 5150
Tell the controller who answers your call:
- You are a JCT600 customer.
- Your JCT600 Warranty type, number and car registration number.
- Where your vehicle is and what seems to be problem.
If you also intend to claim under your JCT600 Warranty you must telephone the Claims Helpline on 01844 396777 and obtain advanced authorisation, before any repairs are commenced.
How to claim under the JCT600 warranty
Take the vehicle to the JCT600 dealership where you bought it and they will confirm whether the warranty and repair request are valid, then we will handle the repair on your behalf. If you cannot take the vehicle back to the JCT600 dealership where you bought it, please follow the instructions below:
Take your vehicle to another reputable repairer and ask them to contact the Claims Helpline on 01844 396777 and give the following information:
- The full warranty type and number (found on the Product Schedule).
- Your vehicle registration number.
- The date and mileage the component(s) failed.
- A detailed estimate of repair costs.
The above procedures do not affect your statutory rights as a consumer.
Important Telephone Numbers
Administration Helpline: 01926 622480
Claims Helpline: 01844 396777
To make sure you receive the highest level of service,
we may record phone calls to the administrator.