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Volkswagen We Connect App

Are you ready for the next generation of mobile online services?

From model year 2021, the majority of new Volkswagen vehicles are We Connect-ready for you. Your Volkswagen is ready to go online from the outset thanks to the permanently installed eSIM card.

The We Connect app can be used to connect your smartphone with your Volkswagen, allowing you to easily access specific vehicle functions and view your vehicle status.

Standard features include, Emergency Call Service and eCall Emergency System to give you peace of mind on every journey.

Download We Connect in the App Store 

Download We Connect in the Play Store

Click here to login or to create your account.

Please note: Availability of individual services may vary between countries and also depends on the vehicle and equipment. You can find more information at www.portal.volkswagen-we.com or contact your local JCT600 Volkswagen retailer to speak to a member of the team.

To use the We Connect services, you need a Volkswagen ID user account and to log in to We Connect with your username and password. A separate We Connect or We Connect Plus contract must also be concluded online with Volkswagen AG. For We Connect Plus, following vehicle handover, you have 90 days in which to register the vehicle at www.portal.volkswagen-we.com and use the services for the full duration of the agreed free period.The use of We Connect mobile online services is enabled by means of an integrated internet connection. Volkswagen AG will be liable for the associated data costs incurred within Europe, with the exception of the ‘Streaming & Internet’ services and individual Volkswagen AG in-car apps. For the use of the ‘Streaming & Internet’ services, individual in-car apps and the Wi-Fi hotspot, data plans can be purchased from Cubic Telecom, Volkswagen's mobile communications partner, and used in the network coverage area within the EU. You can find information on prices and supported countries at https://vw.cubictelecom.com. Alternatively, you can use the Internet Radio and Media Streaming with a mobile device (e.g. smartphone), provided it has the ability to function as a mobile Wi-Fi hotspot. In this case, the corresponding services are only available subject to an existing or separate mobile phone contract between you and your mobile network operator and only within the coverage area of the respective mobile network. Additional fees (for example, roaming charges) may arise when receiving data from the Internet, depending on your particular mobile phone rate and especially when using the service abroad. A smartphone with a suitable iOS or Android operating system and SIM card with data option with an existing mobile data contract or one to be agreed separately between you and your mobile data provider is required to use the free We Connect app. The availability of the individual We Connect and We Connect Plus services described in the packages may differ between countries and depends on the vehicle and equipment. The services are available for the agreed contract period and may be subject to substantive changes or ceased during the contract period. You can find more information at www.portal.volkswagen-we.com, model brochures and from your Volkswagen Retailer. For more information on mobile phone charges, please consult your mobile phone provider.

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