JCT600 Coronavirus Update

Last updated 9:30am 27th March 2020

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COVID-19 JCT600 Updates

We are here if you need us!

In response to the Goverment's announcement of a mandatory lockdown of all non-essential shops, we have taken the difficult decision to close our doors to the public. We would like to reassure all customers that our phone lines are still open and we are available to help online by live chat until 10pm. Urgent safety-related workshop appointments for NHS and Emergency Services employees only are available by request.

Our phone lines are open 08:30-17:30 Monday to Friday, 08:30-16:00 on Saturday and 10:30-16:00 on Sunday.

Garage Workshop Services

Whilst some garage services are deemed essential, we have taken the difficult decision to postpone all non-essential service department appointments.

Our top priority is everyone’s safety both on and off the road and as such, we will retain a small technical support team in our vehicle workshops with the necessary distancing measures in place; this is with approval from the Government.  With this in mind, we will be prioritising urgent essential work only. 

Routine Servicing & Repair Appointments

All routine servicing and repair appointments are postponed and will be re-appointed in due course. You do not need to contact us, we will contact you at an appropriate point to re-schedule your booking.

MOT Appointments

Where possible, MOT appointments for vehicles due on or before 29th March will be honoured. However, if you are in self-isolation or in the vulnerable person category please email motbookings@jct600.co.uk to let us know and we will postpone your appointment.

The Department for Transport is working with insurers and Police to make sure you are not unfairly penalised for not being able to get an MOT.

If your car or van MOT is due from 30th March onwards, you will be granted a six month extension. For example, if your MOT expires on 18th April, you will now have until 18th October to take and pass your MOT.

For postponed MOT appointments we will contact you at an appropriate point to re-schedule your booking. Please note, we are not taking any new MOT bookings at this moment in time.

Urgent Safety-Related Repairs & Key Workers

If you feel your repair is of an urgent or safety-related nature, and you are an employee of the NHS or other Emergency Service, please use our directory to contact your local branch and we will arrange an essential appointment at your nearest available JCT600 workshop.

Our technical team are still available to take your calls and offer advice where appropriate

For any other non-urgent vehicle repair queries, please use our directory to find the contact number of your local branch and your call will automatically be diverted to a member of the team.

NHS and Essential Users

Firstly, thank you! The work you are doing is incredible and we realise just how challenging this must be for you all.  We want you to know that, whatever your motoring needs, we’re here to help.

We recognise the importance of keeping our NHS colleagues and other essential users, such as emergency services and carers, safely on the roads.  If you have any technical queries or concerns, please use our directory to find the contact number of your local branch and your call will automatically be diverted to a member of the team.  You can request the support of any JCT600 branch regardless of the age, make or model of your vehicle.

We will prioritise your call or any repairs required to ensure you get the support you need as quickly as possible.

Finance-Related Queries

If you have questions relating to the finance on your vehicle - whether you are coming towards the end of the your term and are unsure what to do next, or you would like to talk to your lender about a payment holiday - you should contact the appropriate finance house.

Use the table below to find the correct contact details, or alternatively, refer to the most recent communication you have received from your lender.

Audi

Visit https://customer.vwfs.co.uk/contact-us.html

Bentley

Visit https://customer.vwfs.co.uk/contact-us.html

Jaguar

Call 0344 824 4712

Kia

Email customerservices@kiafinance.co.uk

Land Rover

Call 0344 824 4732

Mazda

Visit https://www.santanderconsumer.co.uk/manage-your-account/ or email customerservices@santanderconsumer.co.uk

Mercedes-Benz

Email customerservices-mbfs@daimler.com

Mitsubishi

Call 0344 824 8828

Motonovo

Visit https://customer.motonovofinance.com/coronavirus-support

Northridge

Visit https://www.northridgefinance.com/covid-19-customer-information-and-support/

Peugeot

Use Myfinance Account online or visit www.psa.finance.co.uk and utilise the live chat facility

Porsche

Visit https://customer.vwfs.co.uk/contact-us.html

Santander

Visit https://www.santanderconsumer.co.uk/manage-your-account/ or email customerservices@santanderconsumer.co.uk

SEAT

Visit https://customer.vwfs.co.uk/contact-us.html

smart

Email customerservices-mbfs@daimler.com

Vauxhall

Email C19Assistance@vauxhallfinance.com

Volkswagen

Visit https://customer.vwfs.co.uk/contact-us.html

If you have a vehicle on order and are awaiting delivery

Our sales teams will be available online or by telephone to answer any queries regarding vehicles on order, we will do our best to keep you updated as the situation progresses.

If you are looking for a new vehicle

Our sales teams will be available to help you either by telephone, email or live chat as usual.  If you’ve seen a vehicle you really like the look of, you can take advantage of our online reservation service.

We will continue to update our website following any further Government guidance, please bookmark www.jct600.co.uk/coronavirus for live information. If you have any other concerns or queries, please contact your local JCT600 branch by telephone, email or online chat.

For the latest guidance from the UK Government, click here.

We are here if you need us.

John Tordoff
Chief Executive

Added: 27 March 2020

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