Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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This is my 2nd Audi purchased in the past 3 years and the service and advice given by Will Munro on both occasions was absolutely fantastic. Will was polite, very professional and it was a pleasure purchasing my car through him. Keep up the good work Will and I will see you in a couple of years for my next Audi.

Sophie Gordon, Audi Grimsby

My 2nd experience with Audi Sheffield in buying new cars and as usual they excel in their professionalism and always pleasant staff. From start to finish the process was flawless and speedy. Reece was a gentleman and always answered my questions. Nice to see John and Malcolm again! 
Now enjoying my new car!

Sara Weston, Audi Sheffield

Ashley Khan was my Sales Executive. 
From the word go, he was very approachable and very thorough giving all information to me, as required by myself in-depth.
Ashley was very presentable and true to his word regarding times which is important to me.
I was kept fully updated which was also strengthened with regular e-mails.
I am very happy and more than satisfied with the deal I have made with Ashley and I think he is a great asset to JCT600 Volkswagen.

Dan Cordwell, Volkswagen Bradford

Scott was really helpful and straight forward also was easy to talk to. I would highly recommend to friends and family. Thank you.

Dan Ward, Peugeot Hull

Thisis my 4th Mercedes car from JCT600 Sheffield and I have always had very goodservice. My E 250 is very nice and Charlotte Easton who was the sales personhas been very good and as we wanted light colour leather seats this was sortedout. The car looks stunning.
The reception staff are always very helpful. 

Sylvia Walker, Mercedes-Benz of Sheffield

Dealtwith Michael Lake at Hull Audi. I was extremely satisfied with both the car andthe service I received from Audi and Mike. 

Ben Jenkinson, Audi Hull

Imranhas been fantastic. As a general parent rule, if your children like someone,then they are a good person. My 2 year old daughter loved Imran. He evenbrought the toy car out for her to ride on. I felt comfortable at all times. Hespoke openly and honestly and I loved the videos he sent to us.
A top chap and because of him, I would recommend this place to my family andwill return in 3 years time for my next new car.
Thanks a lot.
Tom

Thomas Waytcn-Jones, Volkswagen Sheffield

Leehas been fantastic throughout the buying of my new vehicle. I feel he has goneabove and beyond to meet all my requirements and has even been kind enough tocollect me from the train station when picking the car up. I have been treatedvery well on all occasions when visiting the showroom, which has made partingwith money so much easier!

Simon, Volkswagen Hull

I'djust like to say that we were certainly not looking forward to the prospect ofchanging our car, but we were very pleasantly surprised by the way DavidNichols dealt with us, making the whole thing an enjoyable experience. We haveto say that we were extremely satisfied with every aspect of dealing with David& Grimsby Audi and on top of that we just love the car!

Paul Herd, Audi Grimsby

Thisis my 2nd Audi purchased in the past 3 years and the service and advice givenby Will Munro on both occasions was absolutely fantastic.Will was polite, veryprofessional and it was a pleasure purchasing my car through him. Keep up thegood work Will and I will see you in a couple of years for my next Audi.

Sophie Gordon, Audi Grimsby

I'mextremely satisfied with your company as well as Jason Wilcock (Sales Executive& Motability Specialist),John Gibson and Ben Rycroft.
Kind regards
Mozhgan Mehrabi. 

Mozhgan Mehrabi, Audi Sheffield

JackBrindle who dealt with the purchase of my new car was exceptionally helpfulthroughput the whole process and is a credit to the Doncaster branch.

George Sewell, Audi Doncaster

Fantasticall round service, great communication and friendly well informed staff.

Ryan Thomas, Volkswagen Bradford

Bothrobin and Craig could not be more helpful and I would definitely return/recommend! Great guys and service. And an added note just to Sophie for thecracking test drive. Many thanks guys, love the car!

Joe Crowe, Mercedes-Benz of Chesterfield

Last week I picked up my new Corsa and my partner picked up hers the week before.
We are from Scotland and travelled down to collect them and dealt with both John and Terry from the Vauxhall, Shipley branch.
Absolutely delighted doesn't even describe the experience - from telephone enquiry to pick up was seamless - unlike buying in Scotland.
No nonsense and a straight upfront deal won us over and cannot thank them enough for their help and assistance.

Iwould just like to say that the service I receIved from both Stuart Metcalf andBrian Strutt at the Doncaster showroom was absolutely fabulous. They could notdo enough for me. Brian looking for the car of my dreams and Stuart lookingafter me in the absence of Brian and on the day I picked up my new Mercedes.The experience overall was professional and friendly not pushy at all and Iwould recommend these guys to everyone who walks over your threshold.

Teresa Claxton, Mercedes-Benz of Doncaster

Ihave bought a Toyota Aygo from JCT 600 and was dealing with Sophie Adams,
the transaction was smooth and no hassle, unlike some experiences I have had inthe past. I recommend JCT 600 as a company to deal with ( second transaction ina year) and recommend Sophie as a pleasant and proactive person to deal with.Thank you.

Linda Hambleton, Vauxhall Bradford

Fromthe moment of walking into the Hull Audi dealership I was very impressed withthe way my purchase was handled. I was very well looked after from start tofinish. Rob Hart kept me well informed right through the process and was veryhelpful when I changed my mind a couple of times over options. All the staff atthe dealership were very friendly and helpful. A very positive experience. Ilook forward to future purchases.

Ruth Starkie, Audi Hull

Aliciawas very helpful and and took care of everything for me from start to finish.Couldn't recommend JCT600 more!

Robert Jenkinson, Volkswagen Rotherham

Brilliantcustomer service, found the exact car that i was after and bent over backwardsgetting the finance approved and kept me informed frequently, dealt with mo and Chris and they were brilliant, car was immaculate when i picked it up and couldn't ask for any better 10/10.

Jason Storke, Priceright Rawdon

I have never felt the need to leave comments on customer service in the past, despite receiving very high levels of customer service from different organisations. The reason is because I think good customer service should be part and parcel of any company that aims to be successful.

That being said, I feel compelled, for the first time, to actually leave some feedback about my experience of buying a new SEAT Ibiza from JCT600 Sheffield. The level of customer service I received from the branch in Sheffield was above and beyond anything I have ever experienced before and a standard that all companies, in or out of the motor industry, should aspire to.

Buying a new car is usually the second largest purchase a person will make in their life and can be as equally daunting and sometimes even more exciting than the purchase of a property. From start to finish I felt like my excitement was genuinely shared and my concerns were dealt with real empathy and a comforting reassurance when required. 

A special mention must be made of Helen Rhodes who really went the extra mile in making me feel like a valued customer. What made the process extra special was the little personal touches that were an unexpected delight, the personalised website and video, made by Helen, was an excellent service that kept me engaged and was something I could keep looking at and show friends and family on the count down to receiving my new car. I received just the right amount of updates, enough to show my custom was valued but not too many that I felt pestered. The hand over was a part of the process I was dreading but actually turned out to be the highlight. I have bought cars in the past were as soon as the deal is agreed the company treats you like cattle and tries to rush you in and out as quickly as possible, no such troubles here. I finally got to meet Helen, who had been wonderfully attentive up until that point and this continued throughout the process, I also met the Sales Manager, Ben O’Brien, who I had also spoken too before the hand over – it is clear to me that he drives a culture of excellent customer service at that branch that filters down to all the sales staff – he made time to talk to me and make me feel welcome as did Helen. I did not feel like just another customer when I arrived, Ben, Helen and the team made me feel extra special and that this was a big moment (which it was for me). Again little touches like a personal placard welcoming me to the branch and the car being covered really added to the experience. Both Helen and Ben showed me all the details of the car and helped set me up with the cars media system. I was even given a hot drink for the journey home, which may sound trivial, but again it’s the small touches that make you feel valued as a customer.

All in all I can honestly say that it was the most positive and enjoyable customer experience I have ever received and I will certainly be returning as a future customer and recommending SEAT Sheffield to anybody I know interested in purchasing a new car.

A very big thank you to the Branch and in particular Ben & Helen, from a very satisfied customer.

Adam Inman, SEAT Sheffield

Iwas really impressed with Mercedes York. Chris Atkinson was excellent rightfrom the beginning of the process to the end. Due to my error the car I tradedin did not have an MOT but that was sorted for me and a courtesy car wasarranged and my new car was delivered to my home the next day. Absolutefaultless service thank you, I would definitely recommend Mercedes York and Iwill use them again.

Des McMorrow, Mercedes-Benz of York

Absolutelybrilliant service from start to finish, everyone we spoke to was very helpful,no pushy salesman tactics, polite and helpful at all times and not been"car people" never patronising. I cannot say enough to praise AudiHull, I will definitely be back in 4 years! Thanks again.

Jane Goacher, Audi Hull

Collectedmy third car from Roger this morning, husband also has a car from Roger too.Usual fantastic service with a smile, coffee, biscuits and flowers, thanksagain.

Pauline Rogers, Peugeot Hull

Iwas very apprehensive about buying a new car after previous experiences atother retailers, but beatta khennas was amazing she was so genuine, and told meeverything I needed to know in a friendly manner.
Everyone at the showroom was really welcoming and the experience of buying anew car was really enjoyable I will definitely recommend. 

Charlotte Mcburnie, Peugeot Bradford

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