Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Had Mazda cars for the last twenty five years and decided it was time to down size. Never thought I'd come back to Ford but the Mazda 2 Volkswagon Polo and Toyota Yaris just did not appeal to me or my wife compared to the Fiesta. Looked in Sheffield Barnsley and Wakefield (and got pestered) then I saw this little beauty at JCT600 Leeds. Spoke with your sales rep Geoff Baird and asked if it could be moved to Wakefield nearer home, no problem we'll bring it to you at home at no cost. I was gobsmacked. I'm 37 miles away. Had a test drive a few days later, fell in love with the car and Geoff delivered the following Saturday. I could not believe the smooth transaction not having to leave home. Give the man a Rise 10/10 - thanks Geoff.

Martin Redfern, Priceright Rawdon

Great service provided in all areas.

Errol Krauss, Audi Hull

I would definitely recommend Izaak to buy a car from due to his friendly and helpful manner. He goes the extra mile to please making the purchase of a car a pleasurable experience. We will definitely be back for our next vehicle.

Martyn Wormald, Volkswagen Chesterfield

Extremely pleased with the service I received when purchasing my new polo. James Tibbles was brilliant, couldn't have asked for anything more. Definitely recommend Chesterfield VW. James is a credit to your company. Thanks again.

Natalie Clark, Volkswagen Chesterfield

The whole buying experience has been a pleasure. From responding to my initial e-mail, through the test drive, negotiations and purchase culminated in Wayne delivering the car on Friday afternoon despite the awful weather. The car is excellent and so is the dealer! 

Robin Evans, Priceright Rawdon

What a superb dealership, a very friendly approach and customer interaction. All the staff were really helpful and made the purchase of my new car an enjoyable experience. I will be servicing my car here and will probably buy my next car here also.


Andrew Briggs, Audi Lincoln

Very good service from Paul Rowbotham at your dealership. My first ever Volkswagen. Haven't taken the car for a long trip so far, but am sure it will be fine. Would like a spare key for the car, which Paul is hoping to get from the previous owner. 

Mr T W Jackson, Volkswagen Sheffield

I am very pleased to inform JCT600 and future customers that I recently purchased a new car from the Castleford showroom and was delighted with the service I received from all the staff but mainly from Phil Dewing, he dealt with our every question with a professional and courteous reply and made the transition from our first enquiry to driving away our new car a great experience. Well done JCT600 I will recommend you all day long.

Paul Burke, Vauxhall Castleford

The buying experience of our new Audi was once again very pleasurable and exciting to say the least! David Nichols at Grimsby Audi was once again on hand to deal with every question and query that we had in relation to the car. He was very responsive over email and an absolute delight to do business with due to his pleasant nature and non pushy sales tactics! We just felt like he actually cared about what we wanted in a car and wasn't just after a quick sale! This is the second car we've bought from David and we most definitely be back for a third. Thank you so much for making the purchase an enjoyable experience and we are extremely satisfied with every aspect of the sale! 

John Tomlinson, Audi Grimsby

Excellent experience from start to finish. I would highly recommend VW Bradford for anybody who is looking to purchase a car. Steve was most helpful.

Michael Summers, Volkswagen Bradford

We have just bought our first Mazda and we couldn't be happier with the car and the service we have received. The sales executive we dealt with (Imran) was so helpful and genuine, and my wife was very pleased - which is always a good thing. Very satisfied customer.

Ian Wise, Mazda Leeds

A great buying experience from the professional staff at Sheffield Audi, which has been my finding over the last three new car purchases from them, particularly this time with a special mention for Nick Randle (Salesman) who made the process very easy. Nick, I am more than extremely satisfied and thank you again.

Ian Murray, Audi Sheffield

Today (15th January 2016) I took delivery of my Motability Volkswagan Passat Estate (Business SE). I ordered the car in July 2015 and the Motability Sales Executive Marc Banks took me under his wing. Marc and his colleagues are a dedicated sales team. They kept me informed every step of the way during the last 6 months. They are really a credit to the company, especially today when halfway through the hand over the computers went down. Marc and the team rose above it. All through the confusion I had a demonstration drive explaining various things in the car. On the way home I drove the car approximately 20 miles and I thought the car was excellent, it really is a dream car to drive. As I said previously Marc and his sales team are excellent. At the end of my contract I will certainly come back to VW - hopefully Marc and the team are still there and I will be certain of 100% professional service. When I left today Marc shook me by the hand and I said it has been a pleasure to work with such nice and professional people. 

Ronald Fletcher, Volkswagen Hull

I absolutely love my new Golf. A big thank you to Saul and Lee for looking after me. I even got Lillies with my new car. Love it!

Emily, Volkswagen York

Excellent customer service received, nothing was too much trouble for Adrian, Lee and Dominic. I am very satisfied with my new car. Thank you.

Sheila Marshall, Volkswagen Chesterfield

What a great car buying experience! Did not feel pressured into buying and found the whole process of purchasing the vehicle relaxing. All questions answered and needs delivered. Top class service from Michael Chang, I would highly recommend JCT600 VW Bradford.

Oliver Goldsmith, Volkswagen Bradford

My son received his new car to from JCT600 delivered by Wayne in First class condition. I would like to say it was a seamless transaction with great support from Richard Dambrook who was Brilliant and nothing was a problem.

It is great to see a company like JCT600 exist in the Motor Trade.

Thank you from myself and my son Jordan.

Ian Mclennan, Priceright Rawdon

I buy a new VW Golf every 3/4 years and love the product, this time around I had the sheer pleasure of Lee looking after me, the attention to detail, hard work and overall service was a joy,nothing was too much, I did not once have to think to contact Lee as he was already a step ahead. Looking forward to purchasing my next one now, thank you Lee keep up the great work!

Andy Elliott, Volkswagen Hull

Very happy with level of service received - Saul did an excellent job!

Anthony Milstead, Volkswagen York

Unbelievable service by Imran @ JCT600. The whole process was fantastic, he greeted me and my family and even gave my kids colouring books to keep them amused. He explained everything really well and I would recommend JCT600 to everyone looking for a new car based on his service! Fantastic Imran thanks again Buddy!

Dean, Mazda Leeds

I dealt with James Tibbles at Chesterfield VW and had an amazing experience. I sold my car and needed a new car as soon as possible. James was extremely helpful and got a car sorted out for me very quickly. 
Amazing customer service and I would thoroughly recommend!

Will Glover, Volkswagen Chesterfield

We have purchased a car from Sam Collins. Very pleased with the way he treated us both. He is a very happy person and seems very happy and interested in his job.
He kept us informed with the deal. and we will recommend Sam and the company to our friends. 

Jean Walters, Volkswagen Chesterfield

From our first to last impression our purchase experience was superb. 1. We made an advanced appointment and it was great to be met by our Sales Consultant (Philip Renishaw) with such a great welcome to the branch. From the first minute we were made to feel valued and very relaxed. We enjoyed the complementary refreshments during which we discussed our requirements and criteria. Philip was very attentive and able to clearly describe the model and purchase options available to us. 2. Following the initial conversation, we proceeded with our test drive, the fun bit!. It was a real plus to be able to test drive the exact Golf model and configuration that we were interested in. This was a very important aspect for us in the decision making process. We had been somewhat disappointed by other manufactures previously (not Volkswagen) as they were only able to offer a test drive in a generic model in their range; this makes it virtually impossible to imagine what the actual ownership experience would be and not helpful to confirm a purchase decision. I believe that most buyers would find the ability to test drive the specific car of their choice to be the most crucial aspect in making a positive decision. As we booked in advance, Philip had taken the necessary steps to ensure the car was spotless and ready to go on the day – it looked amazing. The test drive was very informative. Philip was highly knowledgeable about all technical aspects/features of the car and explained some of these prior to starting and also during the drive at relevant points. Perhaps most importantly, during the test drive we were actually allowed to enjoy the drive and not be hit with a backdrop of unnecessary distracting commentary – the quality of the car/drive speaks for itself – no additional words are required. Philip was superbly experienced and clearly recognises the unique value of this experience and power it has in supporting the decision making process. If only others we test drove with would learn the value that ‘silence speaks volumes’ also! 3. The deal. When purchase numbers were discussed we were made to feel completely at ease. We had outlined at the start what we wanted to try and achieve by changing our car. (1) better practicality and (2) lower monthly payments owing to a new baby arrival pending in March 2016. The initial offers placed to us were good, when I asked for an improved offer Philip and the Sales Manager really worked with us to get to a deal that we were happy with. We were given time to consider and deliberate the offer and we were put under no pressure to make a decision on the spot. Throughout the negotiations we continually felt that the team were working with us positively and that our business was import to the branch and the Volkswagen brand. All the information about the car specification, deal breakdown and finance options was very clear which made it really easy to make a positive decision. 4. The Communication. Very simple, superb. Philip confirmed the delivery date and kept me fully informed of the status via text, email and personal calls throughout the process. The pre-collection video sent on the day of pick-up was brilliant and great fun – we really enjoyed this and it provided reassurance that all was on track as planned and there was nothing to worry about. We also have had several follow up calls by Philip to ensure that we were still happy and all was OK with the car - great customer service! 5. The unveil. Totally amazing. This was by far the most enjoyable part of the purchase process and the most unexpected. We arrived on the day of collection with our car wrapped up under cover in the showroom with the words ‘I’m ready to go home now’ displayed. I was ready to take it home, I was that excited! This was a really nice touch and great way to present the new car to us. The unveiling was brilliant and we were able to get a video and pictures. The car was also immaculate. Being a current owner of four other Volkswagens: 1976 MK1, 1992 MK2, 1995 MK3 and 25th Anniversary MK4, I think deep down I always knew that I was going to purchase a Golf again. However, even though I love the Volkswagen brand and look at the Golf through rose tainted glasses, I must confess that the entire experience was superb from start to finish and exceeded my expectations. It is one that will not be forgotten as we make many new memories as a new young family in our new golf. In closing it would be wrong to give a special mention to Philip. I cannot recommend and thank him enough for the support he provided with our purchase – he is super and an excellent ambassador of the Volkswagen brand. Recommendation for Sales Consultant of the Year Award if such an award exists!

Dr Black, Volkswagen Chesterfield

Evening, and do excuse my late response. On November 4th I purchased a new BMW 1 series 118D from your Bradford dealership and must say how impressed I was with the service offered by the dealership.

The test drive was great, and the sales rep whom delt with me, Rickie Holden - was fantastic - I found the vehicle on auto-trader and had to drive up from London to purchase the vehicle. From when I made enquiries about the vehicle through to the part exchange on my old 1 series and the purchase of my new car Rickie proved most helpful and professional and couldn't help enough. To which I since added a few extra packages on the vehicle which means I'm good to go on the roads for a good few years yet. Its great to feel a valued customer.

The dealership site itself is excellent, bright and welcoming and again everyone was very helpful. I would recommend BMW Bradford over my BMW Coopers who are my local London garage, any day. In terms of service Bradford are far superior. 

Michael Wright, BMW Bradford

Imran was very welcoming as soon as I walked through the door. He was very helpful in every aspect and gave me a lot of useful information to help me choose which car was the right one for me. He also made himself available whenever I needed to ring him with any questions that I had. He made the whole process of getting a new car extremely easy.

Niall Murphy, Mazda Leeds

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