Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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This was the first time we have purchased a car from anywhere other than Car People in 8 years and was pleasantly surprised as to the experience. Tim Nuttall the sales person was excellent, and a pleasure to deal with. He kept us informed and made the whole exchanging our car a lot less stressful than we expected. Would certainly consider returning when we are looking to purchase again for either myself or my wife.

David Shepherd, SEAT Sheffield

My experience was great. I was made to feel welcome and valued. Our salesman was excellent and kept me informed with regular updates with how the build was progressing. Only hiccup was the Insurance company not passing on the details the dealership which resulted in some last minute emailing but apart from that a very pleasant experience 

Paul Turner, Audi Lincoln

Was not really looking to change my car but the time taken on giving me the figures and the explanations from Errol were all very good and I was easily persuaded to upgrade to the newer model. I'm sure I am going to be very happy driving my new Peugeot. Thanks to all. 

Linda Taylor, Peugeot Hull

Just a note to let you know that we are very impressed with our car, it drives really well and we love it! Can't believe it took less than a week from viewing to picking it up. Thanks for your help in sorting everything out. We will be in touch when we have the documents to hand to sort the private plates.

Mr D Gillyon, Peugeot Hull

Excellent people to deal with. Ranbir Singh made sure I got the car I was looking for. He went the extra mile in every way, even coming in to work on his day off to take me on a test drive.

Peter Butters, Mercedes-Benz of Doncaster

Our experience at Audi was extremely professional from the moment we started looking at the cars to the minute we drove off in our new car. Andy Mace could not have been any more helpful if he tried. He was there to answer any questions/queries we had. We have dealt with a lot of companies whilst buying cars but never had such a highly positive experience.

Dawn Hopkin, Audi Doncaster

Rob your sales person was extremely helpful and nothing was too much trouble. All promises and expectations met with no pressure sales tactics.

Susan Buzzard, Audi Doncaster

I can confirm that I am enjoying owning my new polo, the latest in a long line of this model of car either my late wife or I have purchased from yourselves or your predecessors. The design changes make this vehicle a whole new experience.

Andrew Morton, Volkswagen Rotherham

I decided to replace my existing VW Polo and all options were clearly explained to me. I quickly developed a good rapport with Sales Executive Dennis Tuffour who displayed a high level of knowledge regarding the vehicle and financial options open to me. Dennis' attention to detail was very welcoming and made for a very good and straight-forward purchasing experience. The car is good too! 

Lynsey Guest, Volkswagen Hull

Thank you Wayne and Katy for making the experience of buying a new car stress free, friendly and informative without any pressure to buy.

Christine, Volkswagen Bradford

Excellent experience buying my new car. Bill went out of his way to sort out things for me. I was considering a cabriolet but needed an automatic gearbox. A demonstration model was difficult to find. In the meantime he offered an equivalent A3 to test drive so I could see the latest model and look at the new equipment available. The next concern was would it fit in my garage? So he kindly brought a cabriolet (not auto) to my house and parked it in my garage a few times for me to see this was ok and I could also check if I could get in and out of the car ok in the garage. Bill eventually found an auto cabriolet I could try out and had this for a day to test drive. Had I not had all these stages to assess the car I would not have felt comfortable to buy one.
I also found the reception at the centre friendly, with people remembering my name each time I came. The only suggestion I would make is improving the seating area when waiting at reception, which is rather dark and enclosed with no view, which contrasts with the rest of the building which is bright and open. 

Anne Nettleship, Audi Sheffield

I purchased a Volkswagen Jetta from your garage on the Saturday 12 March and I want to ensure that my feedback reaches the correct people. My initial contact with your company was through instant messenger via the Auto Trader site. The two people that I was in contact with were Josh McHugh and Susan Lloyd. The next conversation I had was with Daniel Bettley. I was looking at three different Jetta with him. We went over the spec of the car and I was able to watch a small AVI of each of the cars. At no time did Daniel pressurise me to purchase any of the cars. He was full open and transparent. I told him that I would contact later that evening and I phoned him later to tell him which car I had chosen.
Daniel went out of his way to facilitate me. He explained the different methods of payment etc. and sent me the Initial Disclosure Document. He informed me of the Volkswagen free five day insurance offer. It is fair to say that would expect all of your sales representatives to do this. However he went above and beyond what you would expect him to do as a Sales Executive. Daniel knew that I would be pushed for time on Saturday since I had to travel to Scotland to get a ferry back to Ireland. Daniel collected me from the train station, had the car taxed prior to my arrival and ensured that the paper work was completed as quickly as possible. It so also be noted that he lifted me in his own time. Lastly I had a missed phone call from Daniel on Sunday to see if I was happy with the car. 
So to summarize the above, I have never received such customer service in my life. I was extremely pleased with his phone call on Sunday. Daniels attention to detail was second to none. I would have no problems recommending your garage to anyone. And if appropriate I would be more than happy if you wish to share the contents of this email with Volkswagen UK. It was a real pleasure doing business with Daniel and your garage and I certainly look forward to doing more business with your company going forward.

Michael Lee, Volkswagen Wakefield

After the negotiation on price and agreement, everything went extremely smoothly. Apart for having to wait for the sign-off by a manager and the fact the owners manual was missing from my car (which is being rectified) I am very happy with the service I received from Billy McMulkin at JCT600 and am happy to recommend them.

Bruce Tappy, BMW Bradford

Good experience of buying a car. Very friendly and helpful salesman in Kym Smith. Very straight forward with no problems. Good deal for part exchange compared to other offers.

D.M.Basu, Volkswagen Wakefield

All of the Grimsby Team have been a pleasure to deal with. Richard was in contact with me right up to when he finished for his short holiday break and ensured I was passed onto another safe pair of hands, I can't thank all of them enough for making our experience a memorable one.

Tommy Blessing, Audi Grimsby

Picked up my new Fiat 500 on Friday from Steve Dobson. I love my new car and feel I was well treated from start to finish. Thanks Steve thanks JCT600 Menston.

Laura Brown, SEAT Menston

I initially submitted a query as to how just add fuel worked simply out of curiosity and was contacted by Errol Krauss within the hour who answered all of my questions in a friendly and professional manner, which was easy for me to understand. I decided on taking a car from JCT600 and had a 6 week set back following a car accident during which Errol was extremely patient and called me every week to see how things were and how the new car situation was progressing. He called me to notify me of offers to make my experience easier. The customer service at JCT600 is fantastic and would definitely use them again!

Alexander Barker, Peugeot Hull

We have been highly delighted with the service we have received from Lee, Ryan and Roger and will have no hesitation in returning in the future.

Mr & Mrs Raper, Volkswagen Hull

Just got my new 3008 from Roger, third car now from him. Brill service as always. Thanks for the laughs, cheek and help in getting the new car. Thank you also for the patience in helping me with the new Automatic (I'll be fine!). See you in a month for the service. Will send you the pic of us all!

Debbie and Jess, Peugeot Hull

The experience of purchasing the car was a pleasure from first point of contact to the collection. The interest shown in the sale, courtesy and above all knowledge of the car stood out, in no small measure, to that experienced from the other North East Audi dealerships visited in the process of researching the purchase of this car.

Stev Hayward, Audi York

Great service. I was taken care of my Simon Amsden who did a great job explaining the various options in the car and dealt with email and call back enquirers in a timely manner. I had the misfortune of being hit by a car after just leaving the dealer and Simon was great in getting the car looked at to make sure it was OK to drive and explaining what I should do next. Great service from the team at Sheffield. I'd definitely recommend using Sheffield Audi to anybody.

Michael Hopkins, Audi Sheffield

Very pleased with my little up! Josh Marriott was attentive, professional and thorough, and I was very impressed with the whole process! 

Hettie, Volkswagen York

Excellent customer service by the member of staff who helped me buy my dream car. Kassim Dad was both professional and down-to-earth and helped me along every step of the way from test driving the car, to getting it polished up to perfection, to finally getting me on to the finance and on to the roads. His experience of BMW was essentially important in my selection of my car at the Peugeot garage in Menston. Will definitely recommend JCT600 to my friends and family thanks to him and the superior service I received buying my new car, never felt taken care of by better hands.

Reece Watkins, Peugeot Menston

World class service! Extremely pleased with the car, couldn't be happier. Thank you.

Liam Widdowson, Audi Hull

Great car and great service at the dealership and the individual dealer level. As a dealer Jake struck the perfect balance between professionalism and personality. I was kept up to date at regular intervals and the whole process was thoroughly pleasant.

Andrew Tona, Audi Lincoln

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