Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I was dealing with Ben Bracewell; the service was second to none. He looked after me from the start to the very end! Would highly recommend this chap! I have never known a dealership to be so helpful, everyone is great! He helped me find my perfect car and at a very reasonable price, once I had the car delivered the aftercare was outstanding! Can't wait to come back and have this enjoyable experience again! Thanks guys.

Samuel Forrest, Audi Boston

Excellent service from Paul Rowbotham, very thorough, very informative, very helpful, thank you Paul for all your help.

Sandra Dolan, Volkswagen Sheffield

Thanks to Michael Chang who helped me and my husband purchase our new car. He was very efficient and made the process easy for us.

Mrs Ranvir Kaur, Volkswagen Bradford

Steve Thompson has been very helpful and is very knowledgeable on the Volkswagen products. He has given me all the advice I needed and responded to all my questions. He has made the purchase of my new car a very pleasant experience. I bought my first Volkswagen car from him and returned to him for my replacement. Top salesman and a credit to both the VW and JCT600 groups. Thank You Steve, will see you again when it’s time for my next replacement!

Sarah Bulmer, Volkswagen Bradford

Purchased an Audi A6 Avant from Sheffield Audi, had a fantastic buying experience, Beth, the sales person who looked after me is a credit to your Company. She was extremely professional and put a deal together which suited me. I was kept informed of the vehicles progress by email and the car was in fabulous condition on delivery. Beth had followed up by phone to check if all is okay. This is the second car we have purchased from JCT in the last eight months, the service is excellent.

Paul Denton, Audi Sheffield

I would like to pass on my thanks to Wayne Eastwood for his all his fantastic assistance in helping to make the purchase of our new company vehicle such an effortless experience. We deal with JCT Bradford on a very regular basis and are always extremely satisfied with the excellent service we receive from all your members of staff. I would definitely recommend anyone to use JCT for purchasing and servicing their vehicle and would give your members of staff 5 out of 5 for their professionalism. Thank you once again to Wayne your help has been very much appreciated.

Rebecca Armitage, Volkswagen Bradford

Just purchased a new Mercedes from MB York. I had an excellent experience from initial contact through to collection. The sales rep knew his cars and was more than willing to research anything he didn't know in order to answer my queries. Nothing was too much trouble and he made himself available to me whenever I contacted him.

Paul Handley, Mercedes-Benz of York

The whole sales process from walking in through the door to having our new car being unveiled was brilliant. Helen Rhodes was the salesperson who did the part ex/sale of our new seat Leon and is extremely knowledgeable in her job. We felt at ease on both days, no pushiness at all. You have a good salesperson. My husband and I both felt as if we were buying a Bentley/Rolls Royce with the way we were treated. To top it all off having our car handed over to us in the showroom and under a cover will never be forgotten, a lot different to lookers ford Sheffield where you sign the paperwork get given your keys, your car is outside- with a quick walk round and vehicle explanation then drive away. We will NOT be buying again from them.

Mrs Angela Kimberley, SEAT Sheffield

I purchased my new Mazda 3 today from your Leeds branch, and I would just like to say a big thank you to all the team there who made this experience a very positive one. I would especially like to thank Imran the salesman who made the whole process very easy from start to finish and kept me informed all the way. Fantastic customer service.

Mrs Debbie Allaway, Mazda Leeds

We've recently purchased a brand new Mazda CX3 Sport Nav from your Leeds branch and cannot praise your staff enough. From the moment we walked through the door we were made welcome and weren't pushed into buying something we didn't really want. Imran was a complete gent and is a credit to your company and if this is the standard of salesmen you employ we'll certainly be visiting in 3 years when our PCP runs out. Although he's a family man he twice stayed behind to discuss our options and we got the car we were looking for. Can we also pass on our thanks to Simon (Manager) and Paul (Finance Advisor) who gave us reassurance and supportive advice to reach a settlement figure that we needed.

Well done Mazda. Your staff are a credit to your business.

Mr & Mrs Copley, Mazda Leeds

Steve Dobson has made buying a car as easy and as painless as possible. Everything he said he would do he did and did it on time getting me in to my new LEON FR when I needed to be in it.
Thanks a lot Steve and JCT600.

Linda Peacock, SEAT Menston

I bought my new car from York Audi, on Tuesday 21/06/2016. I was very impressed with the service I received. I was treated with the utmost courtesy and made to feel a very valued customer. Daniel, the salesman took the time to show me as much information that I could handle in one day. I am very very pleased with my new car, A4 S-Line. I would like to thank Daniel for setting me at ease and the way he conducted the business. Never felt pressured in any way. In all a very pleasant transaction. Would I use York Audi again? Yes, in a heartbeat.

Sue Shaw, Audi York

I purchased a TT S Line TFSI Quattro, the team at Audi Lincoln could not have been more helpful and professional from the start of my decision to the collection of the vehicle.

Karen Haines, Audi Lincoln

Excellent service from Paul Rowbotham and the team at VW Sheffield, watching our polo glide up through the floor was a great touch and put the icing on the cake to what was an altogether fabulous car buying experience, thank you see you in a couple of years for our next one!

Ivor Churchard, Volkswagen Sheffield

Exceptional service from Mr Kasim Dad and love the peugoet 108 driving experience. Highly recommend this garage. Five star experience!

William Ernest Smith, Peugeot Menston

Excellent service from Geoff, very helpful and knowledgeable I didn't feel under pressure to buy but glad I did. I love my car and it was a great price I would use JCT600 again. I received a follow up call from Geoff to check if all was okay and that I was happy with my purchase which I thought was very good.

Janet Blackburn, Priceright Rawdon

Akeel Hashmi was a pleasure to deal with from start to finish and answered all my questions quickly throughout, I will not hesitate to use him or recommend him and JCT600 BMW Bradford in the near future! First class service!

The car is immense, initially sad to see my 350z go but my 4 series is in a different league altogether!

Extremely happy with the car, ride, looks and speed!

David Savage, BMW Bradford

After originally buying my car from another dealership due to work commitments I made the decision to return to this one as a service customer. I was extremely impressed with the customer service throughout my visit; from the offering of a drink to the complimentary cleaning of my car! Throughout my wait both a sales executive and the sales manager made sure I was comfortable, made conversation and generally made me feel welcome. There was great relaxed atmosphere in the showroom making the experience a pleasant one. I will be sure to recommend these guys to any family and friends and will definitely return again for any future help I may need!

Sophie Gratton, Vauxhall Shipley

Steve Thompson met my requirements fully, service was first class and I got my new vehicle within two weeks, being kept up to date from placing the order to the delivery so I never needed to ask. Would recommend without doubt.

Joanne Jobling, Volkswagen Bradford

Very positive experience from start to finish and very professional service. I would have no hesitation in recommending JCT600 Bradford to my friends and family.

Micheal Taberner, Volkswagen Bradford

The customer experience we received at JCT600 Sheffield was really very Good. Paul Rowbotham's patience, attention to details and knowledge made this experience excellent.
And the car is an absolute pleasure we are very happy.

Robert Chadwick, Audi Sheffield

I would highly recommend JCT600 Hull, I only called in for a browse of the Peugeot 108, the staff were excellent there was no pressure and we were left alone to browse and have a look around. We found it a lovely showroom with all the available brochures to look at, on being there awhile we were ready to have a chat to a sales person. Nicola Houston was there to help and advise us on what we were looking for and showed us cars that they had available in stock, and the car I fell in love with and bought that day. Nicola gave us a 10/10 service and was so helpful during and after the purchase of my car. I would recommend this showroom to anyone interested in purchasing a new car.

Sharon Pruysen, Peugeot Hull

I have recently purchased a brand new 16 plate Audi A1 from Audi Boston. Ben Bracewell was assigned to the task of finding me my desired car! He was absolutely fantastic and went above and beyond to find what I was looking for and within my budget. His customer care skills were astounding and he kept in constant contact to update me on how things were going with regards to getting my vehicle ready. Upon collection yesterday (17/06/2016), I could not be happier with my new car and the care and consideration Ben showed. He took his time to ensure I was 100% happy and went through the fine details with me.
My experience with Boston Audi has been an extremely pleasant one and I will continue to use your dealership in the future. All staff were very friendly and welcoming each time I visited and I did not feel pressured by your sales department like I have in other car dealerships.
Thank you again for your excellent service!

Natasha Hewerdine, Audi Boston

The customer service that I received while purchasing my new vehicle was outstanding! James Mallinson was extremely welcoming, helpful and polite during all of our meetings. James ensured that the purchase of my new car was speedy and a smooth process. He worked everything around dates that I could manage especially as I was driving up from Nottingham each time; something that I have done due to the superb customer service that I have experienced for the last 9 years at the Bradford branch. Gwenda, who was host during my three visits, was a wonderfully welcoming woman. Her smiling presence and enjoyable conversation was great during moments of waiting. She also ensured that we were well watered and even gave me some sweets for my return journey back to Nottingham. I will most definitely be returning to exchange my car at the Bradford branch when the time comes.

Jodie Milson, Volkswagen Bradford

I have recently purchased an Audi A1 from Audi Hull and I have to say the experience was fantastic. I was made to feel special from first contact through to aftercare! Upon entering the dealership everyone is professional and approachable but a special thanks goes to Luke Hamer who has the patience of a saint! He clearly explained everything to me, talked about different models to help me decide on which suited my requirements, kept me informed throughout the whole process and made collection day one to remember! This is my first Audi (having always been an Alfa girl) and from this experience I will return to Audi Hull for my second.

Kerry Higgins, Audi Hull

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