Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Excellent. James Bartle. Highly recommended.

Robert Bramham, Audi Doncaster

Very professional customer service from start to finish.

David Jordan, Mercedes-Benz of Chesterfield

Excellent service from initially walking through the door, until I left three days later with my new purchase, an Audi TT.

Tonia Warsap, Audi Lincoln

Excellent sales service from Ashley Jessop. Very helpful in all aspects of the sale and aftercare.

David Pulford, Volkswagen Bradford

I have found the whole experience very exciting and enjoyable, from seeing my Audi configuration on the big screen in the showroom to a test drive in a car of similar type to the car of our choice, and after ordering our new Audi and keeping track of its progress. Andre Grell was excellent, knowledgeable and was able to answer questions we had, he kept us informed and kept his promise to phone me when he said he would to keep me up to date. He was always pleasant, friendly and cheerful, a pleasure to deal with. When we collected our new Audi, seeing it for the first time being unveiled was a nice touch, and the car itself, well, for 2 months I have been waiting with excitement and anticipation (I have never bought a brand new car before) and building up expectations, Did the car live up to them? Yes and more, what a beautiful stunning car. Am I pleased with it? You Bet!

Neville Brooksby, Audi Hull

When people talk about the best customer service experience they will often mention John Lewis as a benchmark, from now on I will mention JCT600 KIA Castleford as the benchmark. I work as an IT Service Manager for a large UK retail organisation, so I'm probably more picky than most when it comes to service provision and putting the customer first. KIA Castleford (especially James Kester ton and Alex Wharton) provided me and my family with first class service recently when buying a second hand car. From the initial call following an online enquiry to handing over the keys, I was treated exceptionally well and nothing was too much trouble. Phone calls were returned, emails got replies and above all it was a really professional and friendly experience. Well done James & Alex and well done JCT600, the dealership and staff are an example for others to follow.

Simon Wootton, Kia Castleford

Andre and the team were brilliant. Very efficient and very helpful. Probably the best customer service I have ever received. Absolutely love the car as well!

Leon Mitchell, Audi Hull

Ian Hillyard dealt with both me and my mum and he was fantastic. He remembered what I was looking for from when I called a while back and as soon as something became available in my price range he called me and got me in immediately. He was always on hand to answer any questions and queries even away from working hours.

Can't fault his service at all. Thanks!

Lewis Dunham, Volkswagen Hull

Absolutely fantastic customer service from the sales executive Alex Stansbury. It felt like he was going out of his way to get the best possible deal for me. He demonstrated my new car to me very well and very clearly. I would highly recommend this garage to others.

Alison Woodhead, Volkswagen Sheffield

Hello, I just wanted to thank James for his excellent customer service during the purchase or my new polo. He bent over backwards to help me and answer my questions and I couldn't be more delighted with my experience. He was friendly and knowledgeable and at no point did I feel like I was receiving a hard sell which I have found off putting at other garages. I look forward to a longstanding relationship with the garage!

Laura Symonds, Volkswagen Chesterfield

I was very impressed with Scott Ward at JCT600. From start to finish I was kept appraised and given all the information and assistance required to purchase my dream car. From the initial call, to a remote video of the vehicle, to collection, the process was hassle free and the car was prepared perfectly, with a seamless paper trail that followed. I would not hesitate recommending purchasing a car from BMW Bradford.

Dean Nelson, BMW Bradford

Both myself and my husband would like to thank Lee Jones for his excellent service, attention to detail, professionalism, friendly approach and commitment. This is our first Audi and we have been delighted from the moment we first entered the showroom. Lee made the buying process effortless and enjoyable. I have recommended him to family, friends and work colleagues already. Nothing was too much trouble for Lee, so once again thank you so much; it was a lovely change to deal with a friendly organisation.

Claire Frame, Audi Grimsby

The team at JCT Sheffield were great, from my original general enquiries through to working with Graeme to find the right car for my needs and budget. I greatly appreciated the time taken to ensure any questions or queries I had were answered, flexibility in organising test drives, and all without feeling any pressure to rush my decision. I am thrilled with my purchase and would happily recommend JCT600 Sheffield to anyone interested in a VW. Great customer service.

Annemarie, Volkswagen Sheffield

 Imran was a great help, he explained everything very clearly to us and helped with everything that we asked about. He was a pleasure to deal with.

Adam Townsend, Mazda Leeds

We have had an excellent experience buying our car from James at JCT Bradford. Really friendly and professional. We came in to have a look at what was available and James helped us to find a car that suited exactly what we need. I would recommend to family and friends and will definitely be back when the time comes to upgrade! Thanks very much James!

Jessica Murrie, Volkswagen Bradford

My Dad recommend JTC600 after his great experience buying from Gavin at BMW Bradford. After visiting BMW in search of my first car, I now understand what he meant. Gavin Bachetta and Rickie Holden were brilliant. They went through everything clearly with me and explained the benefits, giving honest, clear and good advice to a first time novice car buyer. I picked up my car today and couldn't be happier. Thanks again to the guys at JCT600 BMW.

Jashan Benawra, BMW Bradford

I was dealt with by Sherriden at JCT600 Bradford. This was my first solo purchase of a new car. Sherriden instantly made me feel at ease, explained all the options and processes clearly and fully. The whole purchasing experience was excellent and I will 100% recommend JCT600 VW to all family and friends. Finally, I would like to again stress how impressed I was at the service I experienced at JCT600; it was worlds different from other garages.

Joshua Kirby, Volkswagen Bradford

Our sales executive was David Swan and he made our experience exceptional. It was our first trip to Audi Lincoln and David made us feel very welcome we won't hesitate to recommend Audi Lincoln to our friends. Thank you David for such an excellent service.

Julie Baugh, Audi Lincoln

I would like to take this opportunity to compliment some of your staff at the Bradford depot. The lady at reception was so helpful and the gentleman who served me was a credit to your company. The undercarriage had come loose in my car and I was expecting a hefty bill. The gent took my keys and said he’d sort it with such a fantastic helpful manner. Within ten minutes he had brought my car back fixed free of charge. He also filled my water bottle and sorted my tyre pressures which I didn’t even mention. He also advised me my service appointments were too frequent because of the huge mileage I do and altered my computer on my car all with a smile on his face. I work for the Consumer Protection Association and our members are advised on customer service I think I’ll send them to you for a lesson.
On a previous visit I dealt with another lad who was just as helpful.
Such a refreshing change.
Porshe Abbott
James Lowham
Johnny Milner (Previous visit.)
All should be commended.

Simon Raphael, Volkswagen Bradford

We were extremely satisfied with the service provided by Steve Donovan. He was very helpful, giving us the information to all the products and services offered and gave us time to think about what we wanted and needed and then he worked out a figure to suit us all. The car is also amazing. Thanks.

David Redfern, Volkswagen Sheffield

A big thank you to Aubrey who helped to make the experience of getting our new car as smooth and enjoyable as possible. 10/10. Really pleased with the service we received not to mention the car itself.

Stenly Kupahurasa, Mercedes-Benz of Doncaster

My wife and I are extremely pleased with our new car and the whole process of purchasing it. Das and the team there were extremely professional in finding the correct car and deal for us and we never felt under pressure or uncomfortable. We shall definitely recommend them to our friends and family in the future.

Susan & Chris McKee, SEAT Menston

Great customer service from Andy and the team! We were very well looked after and would 100% recommend you all to friends and family. Very happy customers.

Caroline Barnett, Volkswagen York

I bought my first ever car from Michael at JCT600 Vauxhall Shipley in January to get me on the road and when it was time to get myself a new one there was no other place I was going to go but back to JCT600 Vauxhall Shipley. Michael Gallagher and Alex Bowman who we dealt with are both excellent! From start to finish of buying both cars they both looked after us so well and made us all feel so welcome in to the dealership and literally did everything we could of even think of. They go out of there way for their customers and make the whole experience of buying a car so enjoyable. They are such a credit to JCT600 and the reason we went back. I hope this will get passed on to let them know they have a very very happy customer, AGAIN!

Chloe Horsman, Vauxhall Shipley

I bought my new Audi from Lee Jones at Audi Grimsby and was so impressed with the excellent level of customer service I was given the whole way through, even after I had received my car. Within 10 minutes of enquiring about the car, I received a personal video walking me around the vehicle and a second email with all of the details about it. After short consideration, I put my deposit down. Even when Lee went away on holiday for a short while, I was kept well look after by his Manager Chris Page. Lee was quick an efficient and had arranged for the car to be hand delivered to my home address ready for when I got back from my holiday. He also rang 24 hours after to make sure I was happy with my purchase. I’m surrounded by Audi dealerships but will most definitely be recommending Lee and his colleagues at Grimsby Audi to all of my friends and family and even myself in the future! Thank you very much for your help Lee, I love my new car!

Robyn Wells, Audi Grimsby

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