Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

Submit Feedback

Excellent experience with Audi Sheffield. Great communication throughout the process.

Steven Houston, Audi Sheffield

After picking my new car up from Steve Donovan on Friday I was very satisfied. On Sunday morning when I came to my car I discovered my rear wiper had been vandalised. I called into the branch and Steve Donovan and Simon Marsh instantly fitted me a new wiper. Excellent service! 

Michael Boyce, Volkswagen Sheffield

Easy and pleasurable car buying experience. John at PriceRight Rawdon was always at the end of the phone to provide assistance. I would recommend to others who want a great buying experience.

Matt Padgett, Priceright Rawdon

Well I have had the "Audi experience" and all I can say is wow! David who looked after me was out of this world with his customer service. Emailing me back when he said he would - even out of hours sometimes, to not only find me the right car (I was very particular) but the right deal. Thank you David and thank you Grimsby Audi! 5 star service!

Nick Rice, Audi Grimsby

Fantastic customer service! Couldn't have helped more! Steve was great! 

Tom Waugh, SEAT Bradford

A fantastic experience from the moment I enquired about the car. Joe was always on the other end of the phone answering any queries that I had throughout the process. The whole process was a smooth transition. Joe was very patient and understanding allowing me to ask as many questions as needed. Overall I have had a great experience with JCT600 and very happy with my new car. 

Sinead Clarke, Vauxhall Bradford

Very pleased with our new SEAT Leon - lovely car. We were dealt with by Steve who was very helpful throughout our order and always kept me informed about the vehicle progress. Much appreciated Steve.

Mrs Z Begum, SEAT Bradford

Nigel was very helpful, and patient with both me and my husband. The car is amazing and we are both delighted to thank Nigel for helping us purchase this car.

Nina Dutton, Mercedes-Benz of Chesterfield

Really helpful staff and the car is great fun. I would definitely recommend people to JCT600 Menston. Special thanks to Steve for looking after us. 

Leon Dipace, SEAT Menston

Impressive service from Steve throughout he made the whole car buying experience very simple and easy.

Jenny Cheung-Crossley, SEAT Bradford

Just picked up our Q3 and we love it! The staff at JCT600 Audi are fantastic, Nick Randell looked after us and he was amazing. We are extremely happy with everything, a massive thank you to Nick. 

Vicky Smith, Audi Sheffield

On arriving for our test drive we were instantly made to feel like we were important, not because we are but in their eyes we were. Kas the young man who took us for a test drive and subsequently sold us the car was professional, courteous and very polite. My other half was instantly struck with the car; however it would not have been a done deal without the efforts made by Kas to make sure we got the deal we wanted. I would have no hesitation in dealing with JCT600 MINI again and would happily recommend to my friends or family.

Graham Hall, MINI Bradford

I received excellent customer service from Kasim at Bradford MINI. He was extremely polite, respectful and nothing was too much trouble. His organisation skills were exemplary and the whole process was smooth and hassle free. I have always held a rather negative view towards the car sales industry and have had previous negative experiences, particularly in relation to "the hard sell". Thank you for changing my perception Kas - you made the experience enjoyable, special and I love my MINI. I would have no hesitation in recommending you to others and to returning for future purchases.

Sally Binks, MINI Bradford

The whole experience from start to finish was amazing. The staff at Audi Grimsby especially David Smith were exceptional. All my questions and queries were answered to my satisfaction. In particular I would like to congratulate the staff for keeping the surprise from my wife. (She had no idea that the car had been purchased for her). Very well done to the entire team at Audi Grimsby.

Zirus Manohar, Audi Grimsby

Kevin Rhodes at Mercedes-Benz of Sheffield made the purchase of my new C43 AMG Coupe an easy and enjoyable experience. I part exchanged my existing car and the entire transaction was done seamlessly over the phone and by emails, as I live in the South East. The handover was totally smooth and Kevin made all the effort to make the experience special. He followed up several times afterwards to make sure we were happy with our purchase and offered to help with any questions we might have. Good customer service is fast turning into a rare corporate culture in the race for efficiency and profitability, so well done Kevin and JCT600 for not losing sight of this.

Samik Mukherjee, Mercedes-Benz of Sheffield

Absolutely outstanding service from all members of the team at JCT600 Chesterfield. On time, clear communication. Jamie, Robin and Jonathan all did their upmost to make me feel welcomed and tailor the purchase so it worked for me. Absolutely stress free. I'll be highly recommending this branch and also Mercedes as a whole. Again big thanks to Jamie, Jonathan and Robin for their professionalism and knowledge.

Mr Chapman, Mercedes-Benz of Chesterfield

I would like to thank Jamie and robin for looking after us on the purchase of our new car. I was very satisfied with the service, many thanks Kevin and Sonia.

Mr Millership, Mercedes-Benz of Chesterfield

Thanks for your excellent service David; nothing has been too much trouble and the video's you sent me were brilliant, 110% for service with a smile. 

Jacky Scott, Audi Grimsby

From entering the dealership to driving away in our car the service was extremely efficient and professional. All aspects of the process were fully explained and all our questions fully answered. I would definitely recommend this dealership to anyone wishing to purchase an Audi. Excellent.

Gary Longley, Audi Hull

What a lovely experience I have received from the moment I enquired I was sent a lovely video detailing all about the car. John emailed me after he had even left the business for the evening giving me prices, updates and answering any enquiries that I had throughout the evening. The whole process was a smooth transition and I was kept informed along the way. I was quite surprised that they were able to deliver my car to my house on a day that was convenient (I work Monday – Friday). This was arranged promptly and again I was kept informed by John. Wayne delivered my car and talked me through everything so it was all clear. He made me feel comfortable, relaxed and allowed me to ask as many questions as needed. I also received nearly a full tank of petrol! To which this was well received. Overall I have had a fantastic experience with JCT600 and would happily deal with these people again. John especially has been fantastic in enabling me to get the most out of my new car. What great people you have working for you.

Christina Brymer, Priceright Rawdon

Another fantastic customer service at Volkswagen Rotherham. I have purchased two new UP's over the past 4 years from Volkswagen Rotherham for myself and have been impressed by the dedication, friendliness and professionalism of the staff, particularly James Templeton who sold me the cars. Last year we purchased a new UP for my son from elsewhere and due to their poor customer service we were back at Rotherham within the year. My son has now traded in his UP for a Polo and James had guided him all the way through the purchase to make sure it was affordable and met his needs. He has also kept in regular contact with him during the purchasing and the delivery period. During that time my elder son needed a second hand car and had a tight budget, again James, along with Corin Ovendale (Showroom Manager) sorted him out within days. It is an absolute pleasure dealing with Volkswagen and would recommend to anyone thinking of buying a new or a second hand car to speak with James Templeton or Corin Ovendale as they are exemplary members of the JCT600 Volkswagen team. Rotherham are a great team and from the minute you walk in the showroom you are greeted by a friendly receptionist right through to the staff in the service department. Many thanks. 

Marsha Raynes, Volkswagen Rotherham

Jack was very helpful with both me and my dad. He was very nice and did everything he could to help us. Thank you very much! 

Natasha Hutley, Audi Boston

Absolutely fantastic service from start to finish! David Smith is an absolute credit to the company. He is a lovely guy with extremely excellent customer service skills. Huge thank you to him from myself and Trev! 

Candice Smith, Audi Grimsby

Very satisfied with the sale including the test drive. Steven was very helpful and assisted us with any queries or questions that we had.

David Outram, Mazda Bradford

From start to finish, we had an excellent purchasing experience handled by Jonathan Wensley. We were initially disappointed to find the nearly new car we hoped to purchase was already sold. Jonathan offered us several alternatives but finding the right model and colour to please both myself and my son was challenging. Jonathan persisted in trying to find the right one for us. The brand new black 3-door FR Technology TSI 90 he came up with is pleasing on the eye and great to drive. It has everything we were hoping for and represents excellent value for money. The purchasing process was very smooth and we were regularly updated by phone about when the car would be ready. The location of JCT 600 at Menston is ideal for us and the whole ambience of the showroom, created by all of the staff, was a warm and welcoming one. No pressurised selling - such a relief!

Anne Eady, SEAT Menston

Official Authorised Centres for 18 Manufacturers

Trusted by the world's best manufacturers for over 70 years

Independently owned family business