Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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My husband and I had paid a deposit for a Seat Leon in Peterborough. However, on returning home I was looking on the internet for comparisons at other dealerships. I came across JCT600 and found a car that we might be interested in. I phoned the showroom up and was put in touch with Aaron Carnell. I was very impressed with his customer service. I told him that we live in Stamford, which is 68 miles away. He sent us a video to show us around the car before we decided to make an appointment to meet with Aaron the next day. Upon our visit, Aaron made us feel very welcome. He showed us to his desk and immediately and offered us a coffee, one of three that afternoon! He told us all about the car before going out to see it. He took us out letting us both drive the car. He answered any questions that were put to him with confidence. Our exchanged car was Diesel whereby the new one was petrol; Aaron explained the difference in the way the new car would handle. Everything was dealt with easily, Aaron even organised a direct debit for us. We agreed the sale and arranged to pick the car up two days later. We have been very impressed at the way the transaction with JCT600 went so seamlessly. We also purchased insurance on the alloys and paintwork. We are very pleased with our new car. Aaron has said he would contact us after a while to see if everything was okay, and has already done so. If there was a scale of 1-10 for customer service, salesmanship & professionalism, I would score Aaron 10/10.

Mrs Chris Sharman, SEAT Sheffield

I picked up my new MINI Cooper S from MINI Bradford last week and I absolutely love it. The service provided by Debbie from start to finish was nothing short of brilliant. She couldn't have been more helpful and really made me feel special when collecting the car. This was also backed up by Sarah who was also amazing. This is my fifth MINI but my first from Bradford...by far the best and my MINI dealer of choice from now on. Thanks again guys you really have made me so happy!

Gemma Smith, MINI Bradford

We would like to give a big thank you to Richard Sheldon for making our three hour round trip to buy our Mercedes-Benz A-class, a great experience. We appreciate that he took the time to go through the features of the car, he really looked after us.

Amanda Baxter, Mercedes-Benz York

We bought a car from Mercedes-Benz of Harrogate and have to say it was one of the smoothest transactions we've ever been involved with. The service we have received from the sales team has been exemplary, particularly from Joe Knowlson, one of their business managers. He was very helpful, friendly and knowledgeable. Joe is a total credit to the dealership and a pleasure to deal with. We would definitely use the Harrogate site again!

Craig and Lisa Wright, Mercedes-Benz Harrogate

I have recently bought a new Volkswagen Passat from JCT600; I would like to thank the team at JCT600, and in particularly Marc Banks for the way in which the sale was conducted. Nothing was too trivial and our requirements were the team’s priority. The car has since exceeded our expectations. Thank you!

John Watson, Volkswagen Hull

I took delivery of my new Volkswagen Golf today from JCT600 Rotherham. I want to sing the praises of the sales executive, Andy Abbott, who helped me through the whole process. I was most impressed by his friendly, pleasant and helpful manner without being overly pushy. This will be my fifth new car and Andy is by far the most pleasant person I have dealt with. I don’t normally give feedback but i felt he was exceptional.

Steve Smith, Volkswagen Rotherham

Perfect customer service. From the moment we met to the minute I left the showroom and beyond, the customer service was, and still is 100%. James Hollingsworth was the gent looking after me, I couldn't have asked for more. I received communications and progress updates all the way through the purchase process. Nothing was too much trouble. I would highly recommend James and the team at Mercedes-Benz of Harrogate, Thanks folks.

Andy Smedley, Mercedes-Benz Harrogate

The experience when buying my new car was seamless. Dave was very professional, knowledgeable and made the whole experience a pleasure.

Mrs Sharon Heslington, Volkswagen Sheffield

Glen Nelson was very helpful, kept me informed throughout and was always happy to help.

Samantha Drennan, Volkswagen Sheffield

Excellent service from the sales executive and the whole team. I was made to feel very welcome and well informed throughout our purchase and beyond. I am happy with the deal for our new car. 10 out of 10 for Boston Audi. 

Matthew Exton, Audi Boston

A huge thanks to Lupton on helping me find my perfect first car. I love love love it!

Jessica, Vauxhall Bradford

This was my first experience of purchasing a car with JCT600. I can honestly say that I have been treated with extreme courtesy and respect. I have been able to discuss every detail no matter how small with Tom Maude and found him to be so helpful with every aspect of the negotiations. He made me feel really relaxed from the minute we sat at his desk - he is a credit to your company and I wouldn't hesitate to recommend him to my friends and to contact him again when I next change my vehicle.

Walter Dodson, Peugeot Bradford

Excellent, professional and friendly. The team had excellent product knowledge and were available for queries even after work hours.

Paul Rushworth, Mercedes-Benz Chesterfield

I'd like to say a big thank you to Sean McCarthy for looking after me and my family from start to finish with the recent purchase of my car. It was such a positive experience and this was down to Sean himself. Sean was so helpful and a real pleasure to deal with. My car is fantastic and I am extremely satisfied with the service that I received throughout. The flowers were simply the icing on the cake!

D Milner, Volkswagen York

I recently purchased a new Audi Q5 and I have to say that the service received from Doncaster Audi, Chris Walker in particular, was truly exemplary. I wouldn't hesitate to use them again and will do so in the future. A really refreshing experience - thank you!

Catherine thomas, Audi Doncaster

We are extremely satisfied with the service we have received from David Howley-Oates! David has been very helpful with numerous things that have needed to be processed during the transaction of our car! He is very friendly and welcoming; nothing is ever too much trouble.

Mr & Mrs Margereson, Volkswagen Sheffield

I recently bought a new Volkswagen Golf, Dennis was our sales advisor and I am very happy with the service that I have received. Everything has been done to when Dennis said it would be. I have recommended Volkswagen Hull to my family & friends and told them to ask for Dennis, he is a credit to your JCT600 Hull team. Thank you.

Sally hilton, Volkswagen Hull

I had a really great experience with Craig partridge. Craig is very friendly which made me feel at ease and comfortable! Craig went above and beyond to help me! I would not hesitate to recommend to family and friends!!!

Nicola Kirkby, Audi Hull

Having purchased an Audi TT from the Boston Dealership, we would like to say thank you to both Martin and Alex for a most professional and courteous service from start to finish. We wouldn’t hesitate to recommend JCT600 Boston Audi. 

Colin Austen, Audi Boston

I would just like to say thank you to Aubrey for his excellent customer service during the purchase of my new car. His honest approach during the process was very refreshing. Also thanks to Jonny for sorting out the paper work and answering my finance queries. I would highly recommend Mercedes-Benz of Doncaster and would be happy to purchase another car from them.

James Tomlinson, Mercedes-Benz Doncaster

I have recently purchased a Mercedes-Benz C-Class 220 AMG from Mercedes-Benz of Doncaster. During the purchase the sales executive Aubrey Ng'onamo, provided exceptional service for my wife and I. No question or query was too much trouble and the process was so easy. Aubrey offered us reassurance that he was available at any time should I have any further questions, even after the sale was complete. Could you pass on our thanks for his assistance and outstanding customer care. 

George Carman, Mercedes-Benz Doncaster

I have recently bought a used MINI Cooper S from Priceright Rawdon and was impressed with their all-round service. From the initial enquiry, being sent my own personalised video through to the test drive and purchase, I never felt under pressure to buy and they worked to my budget. John, my sales executive kept me updated from my original enquiry through to purchase and delivery, he even brought the car to me as I was struggling to get the garage for the handover. I would recommend!

Nicky E, Priceright Rawdon

I was very happy with the excellent service Diana provided throughout.

Kyle Hebdige, Mercedes-Benz Chesterfield

I was greeted with a friendly smile from James Templeton who oversaw the sale of my new vehicle from beginning to end. Everything was done in a professional manor, and I knew what was happening every step of the way. The handover and advice on collection was very useful.

Christopher Smith, Volkswagen Rotherham

I walked into Volkswagen Bradford on Saturday and was greeted and welcomed like a long standing customer - even though I had never purchased from there before. I came to browse with intentions of getting a price; I didn't expect that the car I wanted was within my monthly budget! Steve Thomson was amazing, he listened to all my needs and concerns and then he managed to work a deal that suited me. After shaking hands the information about delivery and collection was over and above what was expected. Thanks Steve, see you in three years.

Damien Barron, Volkswagen Bradford

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