Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Jamie has been very helpful and informative; which has made the process of buying my first Mercedes-Benz a brilliant experience! Thank you for all your help.

Emma Gibson, Mercedes-Benz Chesterfield

Excellent customer service from Mike Dean.

Jackie Willingham, PriceRight Rawdon

Very welcomed by the staff and received fantastic customer service.

Amy-Rose Chpman, PriceRight Rawdon

After searching for what has felt like years, and coming across some dis-interested sales people in the process, Joe Dobson at Mercedes-Benz of Harrogate really helped me out. He was friendly and above all else seemed like he wanted to try and get me the car I was after. The process was handled very smoothly and I was kept updated the way. Excellent Service! Thank you Joe.

Daniel Coulthurst, Mercedes-Benz Harrogate

I have just taken possession of an Audi A4 Avant Black Edition having been looked after by John Battson at Rawdon. I have no hesitation in recommending the dealership, the experience was made all the more pleasurable by the commitment and service supplied by John in ensuring that I got exactly what I wanted. John provided first class service without being pushy or overbearing, special mention and thanks also to Adam who assisted with the handover, ensuring that everything was taken care of on the day. Top quality car prepared to a very high standard.

Ray T, PriceRight Rawdon

We recently bought a C300 AMG Line Hybrid from Mercedes-Benz of Sheffield. The whole experience was seamless from start to finish, the professionalism, dedication and courtesy of Liam Hudson; the sales executive was just brilliant. Everything was taken care of and our experience was very enjoyable. We would highly recommend Mercedes-Benz of Sheffield, and Liam Hudson to anyone who is considering buying a car. We would also like to thank Liam again for how the sale was managed.

Francis & Patricia Flynn, Mercedes-Benz Sheffield

I purchased my very first car from the Volkswagen Hull Dealership this week. Dealing initially with Marc Banks I just want to say how smoothly everything went. This being a new experience for me, Marc was very patient, knowledgeable and helpful. Nothing was too much trouble. He talked me through the entire process and found me the perfect car. All the sales team that I dealt with were equally helpful (Jim, Dan and Ryan) and I look forward to any future dealings with them. They have made my first car buying experience stress and worry free. Thanks so much and I can't wait to collect my keys on Wednesday!

Chloe McNaught, Volkswagen Hull

Excellent customer service from Ben Millen at Volkswagen Bradford. From initial enquiry, to personalised videos, to all queries and to final delivery of my Volkswagen Golf GTI Clubsport 40, the whole service was very friendly and professional. Ben made every effort to accommodate my needs and each step of the process was made clear and simple. 10/10 and would definitely recommend JCT600 for your next car.

Marc Bowie, Volkswagen Bradford

I've just had the most enjoyable car purchase experience ever at JCT600 Volkswagen Bradford where I took delivery of a lovely, used, Polo R Line [105PS]. My wonderful experience is due mainly to sales executive, James Redman, who provided the fullest information to me regarding the car, the Das Welt Auto programme, financing possibilities, insurance and delivery. Besides his technical ability James is also an extremely nice person so provides a really friendly encounter. James certainly went far beyond normal attention to detail, not least of which was when I asked him to check a few details on the car for me. Not only did he get back to me within a few minutes but he had made a brief video identifying the requested details. At delivery my car was revealed to me underneath a cover inside the showroom. Simply wonderful, a very special moment. The car was truly immaculate and amazingly well prepared. Besides James I was very well taken care of by the reception staff, and one lady in particular deserves special mention. As I entered the showroom door for delivery, I was met and personally greeted by a truly charming lady, Gwenda, "good morning Mr Barclay, James is waiting for you". I'd spoken to her by phone on several occasions when she had been really most helpful. However when we realised that the owner manuals were AWOL it was Gwenda who gave me her own car's manual for the radio system which was the same as mine. So I could drive away knowing how to operate the entertainment systems. Thank you Gwenda, you're a very special lady and a fine attribute to JCT600 Volkswagen Bradford. Now I've been enjoying my new car for a week and after 472 miles the car is everything I wished for. Thank you very much JCT600, James and Gwenda. Please note - This is my second purchase from JCT600 within a year!

Albert Barclay, Volkswagen Bradford

The service I received from JCT600 Bradford and especially Ashley was excellent. The purchase of my new car was made simple, fast and efficient; I am a very happy customer and would recommend JCT600 to my family and friends. Thank you!

Mohammed Haneef, Volkswagen Bradford

I purchased my Mercedes-Benz A-Class from Mercedes-Benz of Harrogate. The customer service I received from James Hollingworth and the rest of the Team was exceptional. James went above and beyond to make sure that it was a pleasurable experience from start to finish. He ensured that I was not only happy, but comfortable during every step of the process. I would highly recommend anyone to purchase a car from this dealership in the future. I was not only very satisfied with my new car but with the fantastic customer service I received. James is a big credit to the team.

Bridget Greenwood, Mercedes-Benz Harrogate

Just a quick line to give appreciation for the service received from Jordan Blackwood and Chris Wilkinson in relation to my recent purchase of an A 45 AMG (Jan 2017). I had a very satisfying service from them keeping me constantly updated about the car and a good offer as well. Certainly recommended.

Rakesh, Mercedes-Benz Sheffield

I have just collected my car from Steve Thompson at Volkswagen Bradford, and what a fabulous experience it was. He was polite, courteous and not at all like a 'Typical Salesman'. All the staff were so welcoming, and we thought it was such a wonderful experience. Well done to all, and I will certainly see you again in a few years’ time.

Miss Sarah Speak, Volkswagen Bradford

Dear JCT600 Doncaster Management Team, It gives me great pleasure to give you some great feedback. At a time when customer service seems to have gone out the window with many, I can definitely say that’s not the case with your current team. I have nothing but praise and appreciation for an excellent service from start to finish. Paddy did everything he said, when he said he would do it and did it with professionalism, courtesy and a "customer first" attitude which helped to make my sons 21st birthday one to remember. My wife is due to change her car in May and myself in November and JCT600 will definitely be our first port of call. Thanks again and please pass on our appreciation to all the team but especially Paddy and Jonny. Mr and Mrs Goddard.

Mr & Mrs Goddard, Mercedes-Benz Doncaster

Tom has been incredibly pleasant, helpful and has given us an overall great experience at Peugeot. He did not pressure us (like other car dealers can do); he simply helped and encouraged us to decide whether it was the best option for our son. We had a good laugh and chat with Tom, who made it a relaxed and overall really enjoyable experience. We came away incredibly happy. We would definitely consider buying future cars from Tom. Thank you again Tom!

Joshua Falkiner, Peugeot Bradford

Amazing, picked up my incredible C63 today! I’m looking forward to driving it around. Dan Parker has been extremely helpful and has extensive product knowledge about the car. Thank you.

Gary Oshunrinde, Mercedes-Benz Chesterfield

I received first class service from Steve; nothing was too much trouble and he is a very nice chap. I will come back to JCT600 again.

Derek McDougall, SEAT Bradford

We are very happy with the service that we have received at JCT600. The salesman Robin has been extremely helpful, the receptionist Debbie is very pleasant and the managers we have met have also been very helpful.

Mr and Mrs Ward, Peugeot Bradford

I recently purchased a new Golf and was extremely happy with the whole buying experience, which was made very easy by Corey Greening. Walking into a showroom for the first time can be quite daunting and an uneasy experience, but the whole team made me feel very welcome from the moment I walked in. Corey was very helpful and knowledgeable throughout the whole process, never pushy and he helped me choose the right car for me. He kept me well informed throughout the whole process and ensured that I knew everything about the car on collection and that I was 100% happy before I left with my new car. The customer service far exceeded expectations and I will certainly be recommending JCT600 to my friends and family.

Amanda Oddy, Volkswagen Bradford

We have been extremely happy with the service David has provided. He has been helpful, patient and very informative. We feel very confident with our new car and would definitely purchase from JCT600 again.

Mrs Mary Wilde, Volkswagen Sheffield

I had the pleasure of being dealt with by Paul O’Hara who was punctual and very friendly. Paul is a good representative for JCT600.

Mr J Gakhal, Peugeot Bradford

I very recently purchased a SEAT Ateca from JCT600 SEAT Sheffield, the attention and help that I received from everyone that I spoke with was exemplary – especially from Helen Rhodes. Helen kept in contact throughout the process, explaining options and providing support without being intrusive. I would recommend anyone looking for a new car to look at what JCT600 have to offer with the certainty that the service they provide will not be beaten.

Linda McKay, SEAT Sheffield

In regards to Andy Robbins and Ryan Slater. I just came in today after seeing the 3008 GT Line in Broadway Bradford. Absolutely fantastic customer service. The staff mentioned above have been approachable, considerate and extremely cooperative. I will be recommending family and friends to visit this showroom and already have two potential customers in mind. I look forward to receiving my car and feel assured about the future customer services I will receive. Fantastic staff.

Mrs Bharaj, Peugeot Bradford

I purchased a Solar Orange Audi A1 from Audi Boston, Jack Warren the trainee sales manager, arranged everything for me very efficiently, from fetching the car from Audi Sheffield himself, to keeping me informed at every stage leading up to me picking up the vehicle. I am delighted as one would expect from Audi...

Nicola Wellband, Audi Boston

Excellent customer service. We were made to feel very welcome in the service centre. The experience was topped off when Paul O’Hara arrived at my house with my mobile phone which I accidentally left in the courtesy car! I can't speak more highly JCT600 Peugeot Bradford. Absolutely brilliant!

Kelly Laws, Peugeot Bradford

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