Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I purchased a Golf GTD from Volkswagen Hull and I was approached by Roger Brocklesby, who to my surprise made it the most remarkable experience I have ever had in any dealership. I would recommend anyone whom wishes to purchase a vehicle from him. Thank you Roger you have put a massive smile on my face.

Simon Chan, Volkswagen Hull

Simon Dixon was very patient and spent time with us answering any queries we had and taking us for a test drive which helped us to decide on which Audi model would be suitable for us. He was very approachable with whatever queries we had and the whole team made it a very pleasurable experience. We would happily deal with him again.

Brian Barrett, Audi Hull

Great customer service and a pleasure to do business with.

Mr Andrew Gazzard, Volkswagen Sheffield

David has been brilliant. He's enthusiastic and has kept me informed throughout the process. It's been a real pleasure buying this car!

Mr Donald Miller, Volkswagen Sheffield

Just to note our thanks for the service that we received from Ashley Jessop, during the recent purchase of our new car. Having previously purchased several other new cars from different places, the service, attention, and help we received from Ashley was well beyond our expectation, and needless to say we are extremely satisfied with the whole experience. Throughout the selection and purchase process we were fully informed and advised of all options, and on pick up, Ashley explained the new car to my wife in just the right amount of detail, (adding that he was available for advice in the future should we require it). Whilst new car prices are generally quite similar, the real point of difference can be the experience and trust within the buying process, and JCT600 clearly have real focus in this area. 

David Sowden, Volkswagen Bradford

Simon greeted me with a smile and welcomed me as I arrived at the doors of Audi Hull. I was then offered a drink and we went through the checklist and had a chat about the vehicle etc. I was then taken up to the car which was covered over. I uncovered my new A4 and it was just as I expected, immaculate. Simon took the time to explain everything in detail which I was very happy with. Once I was satisfied he said that if I need any advice regarding the car, I was always welcome to call or pop in. From my arrival to leaving the dealership took about 45 minutes which I thought was very efficient. Many thanks.

Graham Turner, Audi Hull

I have had an excellent car buying experience at the Volkswagen Newark dealership. Grant Thorpe was fabulous and I couldn't believe how easy the process was and how smoothly it all went. The customer service given by all the staff I encountered was great and I would not hesitate to recommend them. Thanks for everything - especially Grant. By the way I absolutely love my new car!

Vicki Brown, Volkswagen Newark

Amazing service from start to finish! I have just collected my brand new Polo and the Sales Executive, Ashley Jessop, has gone above and beyond in sorting everything out for me. When I arrived at the showroom I was made to feel very welcome and completely at ease. This is the first car I have bought from JCT600 and it won't be the last after all of the help that they provided. Thank you Ashley!

Rachel Lockwood, Volkswagen Bradford

I visited Sheffield Audi to enquire about a new car; I met with Nagi Alassadi who was professional from the start and throughout. Nagi answered all my questions and clearly has lots of knowledge in regards to the Audi brand. I collected my new car this evening and everything was as expected from the specifications of the car to the service provided. Nagi will go above and beyond and I cannot recommend him enough!

Adam Karlsons, Audi Sheffield

James Hollingworth at Mercedes-Benz of Harrogate was very helpful and the customer service he provided was simply excellent. James was able to completely reassure me that I was making the right decision to purchase. He was very knowledgeable about all aspects and answered any questions honestly, if he did not know an answer he found it out. I have now received my new GLC 350 with a specification that is all I could wish for. I am more than happy with the service I received from James, the dealership and not forgetting the valeter who did a great job in preparing the car for me. I am so happy with the choice I made and it's a brilliant car to drive! I would absolutely recommend Mercedes-Benz of Harrogate and especially James to my friends and family.

Derek Rowe, Mercedes-Benz Harrogate

I am really happy with the service provided by David who looked after us all the way through. We'll be back to see him again in a couple of years!

Miss Ashleigh Hall, Volkswagen Sheffield

What a great Team and family at JCT600, everybody that we have come into contact with have been exceptional and this is why we have both returned for our second cars. We would both happily recommend JCT600 to friends and family! Thank you everyone see you in 2 years... Please note that James Redman and Mark Storton have been amazing!

Kelvin Tynan, Volkswagen Bradford

Incredible service received from David. He helped me when picking the ideal car and was always easy to get hold of throughout the process to answer any of my questions. I would be more than happy in recommending anybody to buy from him in the future.

Mr Garry Raynes, Volkswagen Sheffield

We have had a very good experience whilst buying this car and would not hesitate to buy another one from David at Volkswagen Sheffield again. Thank you.

Mr Ryan Staniforth, Volkswagen Sheffield

This is my thirty plus year of Mercedes-Benz ownership and for most of that time I have been linked with Mercedes-Benz of Harrogate. The service I receive from the sales team and the service team here has always been excellent and very supportive. The level of professionalism has always encouraged me to continue with the connection here in Harrogate. My current experience of purchasing another new car has gone extremely well and I am very grateful for the input from Richard Clark.

Raymond Wilk, Mercedes-Benz Harrogate

Thank you for providing an excellent customer service from the moment I first contacted the site through to the handover of my new Mercedes-Benz. I'm sure the aftersales service will be equally as good.

David Platts, Mercedes-Benz Chesterfield

I am delighted to have purchased my second new car though JCT600 Ltd. I would like to thank the Hull team for a smooth transition throughout the purchasing and collection process. My personal thanks goes to Rob Hart for his consistency with regards to his friendly, honest and professional approach. We are very pleased with our experience and look forward to dealing with Hull Audi in the future.

Stephen Abbott, Audi Hull

I was pleased to use the pickup and drop-off service offered by JCT600. After a phone call at 8.30am Paul O'Hara arrived to collect my car. A second call was made to inform me that my car had arrived and was due to enter the workshop. At around 16.30pm I received a call to say the car was ready to be returned and was able to pay for the work done over the phone. In due course Paul O'Hara arrived back with my car, having washed it and vacuumed the interior. A very convenient way of sending the car to the other side of town for its service. I look forward to using this method in future! Thank you.

Val Teale, Mazda Bradford

Well, today I collected my brand new Tiguan R-Line from Ashley Jessop, and it was one of the most pleasurable experiences I have ever had when purchasing a new car. He guided me through the whole process in a simple, knowledgeable and professional manner, but yet still managed to combine all these in a friendly way. He kept me updated with videos, texts and emails so I always knew what was going on which put my mind at ease. Upon handover he had the car in the showroom, with balloons attached which he then let my granddaughter take home with her. The financial manager Peter who I met on handover also had the same characteristics as Ashley. Together they came across in a great way and did were not pushy at all. Overall this is the best experience that I have ever had and already recommended Ashley to my friends. Thank you once again to Ashley and Peter, you really are a credit to your team and your company...see you both in 3 years!

Mr & Mrs Robinson, Volkswagen Bradford

David Howley-Oates has given excellent and attentive service and I wouldn't hesitate in recommending him and JCT600 Sheffield to friends and colleagues.

Mr Peter Fanshawe, Volkswagen Sheffield

Thank you to David Howley Oates for his excellent service. He has been in contact constantly when updating me on my new Beetle - I have also received video messages! I will definitely recommend JCT600 Volkswagen to my friends and colleagues.

Mrs Alison Wain, Volkswagen Sheffield

Steve Thompson has been so helpful, he has really gone the extra mile to make my car buying experience informative and easy! I will return for my next car in the future.

Brittany Hubbard, Volkswagen Bradford

I would like to commend Joe Costello for his excellent and professional advice and help during the purchase of my new car. If anyone asks me I would certainly recommend him.

Roger Barrett, Mercedes-Benz Chesterfield

I just picked up my brand new Polo beats from James Redman at Volkswagen Bradford. Amazing experience and would certainly recommend! I will be back for my next car in three years. Thank you James!

Manjit Rehal Kaur, Volkswagen Bradford

Sophie has been very thorough, efficient, friendly and made us feel very welcome. The whole team are very professional and supportive. We are more than happy with our new car.

Alison Gascoigne, Mercedes-Benz Chesterfield

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