Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Truly superb service provided in every respect from Simon Dixon and Alex Copley at Hull Audi. A real pleasure to deal with both of them. They manage to provide a friendly and also professional service which is a rare combination. Many thanks to them both.

Jonathan Barker, Audi Hull

We would just like to say a few words regarding our experience purchasing our new Audi A4 from Grimsby Audi. This is our third time we have had dealings with David Nichols and are again impressed with the way he conducted himself and treated us during our enquiry right through to the purchase. He was always informative, patient and helpful with every aspect. Even down to the smallest of details. If we had any questions he was always willing to take the time to explain things no matter how trivial they may have been. Once again we are impressed by the quality of service that has been afforded to us. It is refreshing to know that there are places that don't have pushy salespeople who just want to force you into buying something. A big thank you to David for his friendly and professional service. Yours sincerely, Trudy and Ray Martin.

Ray and Trudy Martin, Audi Grimsby

Johnathan, Johnny and all the team were amazing, nothing was too much trouble. Their customer journey should be walked by other companies, who simply talk the talk, but can’t do the walk! I am grateful for all their guidance and support. You have restored my faith in SEAT by the levels of customer care you demonstrated. Thank you, I would not have any hesitation in recommending you to others, you won’t be disappointed.

Alison Butters, SEAT Menston

I contacted Ash (Ahssan Shahzad) last Wednesday to enquire about a new BMW. I wanted something quite quick so I told him what I was looking for in a new car. Ash found me the perfect one! He kept me up to date through the whole process and was very knowledgeable, answering every question I asked. The turnaround was amazing. I picked up my new car yesterday from BMW Bradford and I am now the proud owner a gorgeous white BMW 218D M Sport with red leather which really sets the car off. I am amazed that from ordering the car to collecting car it only took one week. Thank you so much Ash. See you again for my next one!

Kirsty Fletcher, BMW Bradford

Thanks to Jack and Ash for their help with my latest vehicle. Great customer service from start to finish! I’m looking forward to my next car.

Matt Jeffery, BMW Bradford

An extremely knowledgeable and caring salesman called David Howley-Oates has helped me to go forward again with Volkswagen. He has been extremely professional throughout our meetings and has given me the confidence that my choice of a Polo has been the correct one.

Mrs Jennifer Barker, Volkswagen Sheffield

A fantastic car buying experience from start to finish. We've just driven away in our new Volkswagen move up! and couldn't be happier. Many thanks to Sean McCarthy for his professionalism and to Adam Cross for all his help. We really enjoyed all the finishing touches (our new car was under cover marked "I'm ready to go home" and I was given a bouquet) and we enjoyed meeting Andrew. At no point did we feel under any pressure, we feel that we received excellent customer service throughout. Thanks to all at JCT600 Volkswagen York.

Bernie White, Volkswagen York

Very happy with the service provided by Aaron and his colleagues Sarah and Jack. Aaron has been very patient and attentive taking time to answer all queries fully and clearly. I have had an excellent experience and I am very happy with the car.

Christina Fairhead, MINI Bradford

My Audi (A4 Avant) was in to have four tyres replaced, cam belt and water pump. During the process I was kept up to date by phone and email and looked after by Lee Harrison very well. I believe Lee is new to Audi but I’d never had known if he hadn't of said as his knowledge and customer care has been next to none. My experience this visit with Lee at Audi was A I’d like to pass my thanks to all the staff that looked after me and my car.

Mr McKinnon, Audi Lincoln

I just picked up my brand new E-Class from Sophie and Robin at Mercedes-Benz of Chesterfield, we have received fantastic service from start to finish, and will be back soon to buy car number five from them! Thank you for your exceptional service, you are the reason we return to JCT600.

David Potts, Mercedes-Benz Chesterfield

My experience with SEAT has been very good. Steve made the whole process very easy and stress free, he explained everything very clearly.

Sara Howarth, SEAT Bradford

We have just purchased a new Q5 and the service was second to none. David Nichols was the salesman and the customer service we received from him was excellent. Emails and telephone messages were replied to very quickly and nothing was too much trouble. We would recommend Grimsby Audi to anyone as the service is always excellent no matter whom you speak to and the messages are always replied to.

Lynne and Steve Deakins, Audi Grimsby

I purchased an A7 from Philip Prothero (Hull Audi). Throughout the process Phil was calm, professional and engaging. I didn't really intend on buying an Audi, I was just exploring the options for replacing my X5, before returning to BMW…or so I thought. However, I really enjoyed the process of parting with a fair bit of money and this is partly because of the fantastic car and partly due to the excellent service and care provided by Phil. Thank you.

Vivek, Audi Hull

We dealt with James Hollingsworth. From the very outset James dealt with us in a friendly but very professional manner. In all of our negotiations I felt that James listened to what we had to say and tried to accommodate our requirements. This resulted in a deal that we were happy with and undoubtedly the best buying experience that we have ever had when buying a car. I would definitely recommend this dealership to anyone considering buying a Mercedes-Benz. We will certainly be visiting again for our servicing needs and look forward to continuing this very good relationship.

Tom Johnson, Mercedes-Benz Harrogate

My experience was very smooth and fast. The sales executive knew what he was talking about and got me a great price.

Jordan Atkinson, Audi Hull

My experience at JCT600 was a delight. I have bought at least five new cars in my life but have never met a sales executive like Mo Khan. He was a pleasure to deal with. He kept me in touch with everything and when I rang he would always ring me back if he was not there at his desk. Never have I had that before from a salesman. I was recommended to go and see Mo and I was not disappointed. What a lovely salesman he is, he explained everything in detail and nothing was too much trouble. I would by a car from Mo any day.

Mrs Jean waller, Volkswagen Hull

We just picked up our new Q2 from Audi Grimsby. Dave Nicholls gave us a fantastic deal on a fantastic car, and the buying experience was the best we've had! Dave was very friendly and approachable from the start, and we will recommend him to our family and friends. Everyone at Audi Grimsby have been very helpful and friendly, they’re a pleasure to do business with!

Michael and Margaret Clark, Audi Grimsby

Having previously owned BMW's I thought I'd try the Audi experience by purchasing from Lincoln Audi. I was made to feel welcome and that my custom was valued from the moment I arrived in the showroom. Adi Smith handled my sale which was overseen by the Manager Dan. Both were fantastic, nothing was too much trouble for them. The whole experience was great from the interactive large screen showing what my purchase would look like in different colours and trim. When I collected the car it was under an Audi car cover with my name on a placard next to it. Importantly I felt the deal they offered was the right one for me and my budget. I would recommend Lincoln Audi and will look to repeat the experience in three years’ time.

Stuart, Audi Lincoln

A very happy customer! Kirks and Dan were so helpful in the purchase of my new car. Easily contactable, very approachable and highly efficient. Thank you so much!

Samantha Yeomans, Mercedes-Benz Chesterfield

Great service from Luke Sheard.

Richard Carr, Audi Sheffield

After some initial problems beyond his control, David Howley-Oates pulled out all the stops to get me the car I wanted. I cannot thank him enough for going the extra mile.

Mrs Heidi Hindmarch, Volkswagen Sheffield

As a returning customer to JCT600 Menston I received the usual very high standard of customer service that I have always received in previous years. Charlotte was fantastic at keeping us informed of our cars progress and made the whole procedure hassle free.

Dale Evans, Peugeot Menston

Had great service from SEAT Bradford’s driver, Paul O'Hara, who was extremely helpful when collecting and dropping off my car. Paul gave it a wash both times that it was taken. Although the time to book my car in was longer than expected, Paul made sure that I was not put out both days and made it very simple for me!

Megan Scholefield, SEAT Bradford

I have just purchased a Volkswagen Up! Beats from JCT600 Hull. Fantastic service from Ryan and Ian, I would definitely recommend them. The whole experience was easy and everything was explained fully, no question I asked was too much for them.

Sarah Eaton, Volkswagen Hull

First class service, well looked after, kept informed and an all-round enjoyable experience for the purchase of my first car. Thanks David, Abby.

Miss Abby Marshall, Volkswagen Sheffield

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