Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I bought my new Volkswagen Polo from JCT600 York on 3rd April 2015. The previous weekend, I had emailed the dealership looking for a test drive of the vehicle in question. Billy Thompson quickly arranged this the same morning. Billy came across as open and trustworthy, was extremely polite and efficient and at no point did I feel bullied, rushed or ignored. When it came to securing the vehicle with a deposit, Billy explained all the paperwork very clearly and was very helpful and pragmatic in his recommendations. Upon returning to collect the vehicle on 3 April, Billy was again extremely polite and helpful throughout the process and allowed me plenty of time to inspect the vehicle alone for myself without me prompting him to do so and he made best use of his time attending to other customers whilst waiting for me to finish. Jonny Boyes was also extremely helpful in respect of assisting with potential finance and insurance offerings, and again whilst very keen to do his job well, I did not feel I unduly pressurised into making any decisions. Jonny also helped arrange some minor bodywork issues to be dealt with, and I was extremely pleased with the extremely high standards of the results. After the first few days of ownership, it became apparent there was an issue with the vehicle's ventilation system, with some of the fans not working properly. Billy quickly arranged an initial inspection and then for the vehicle to be fixed a few days later. Andrea and Yvonne in the service team were highly efficient in organising the appointment and keeping me fully updated, respectively. The vehicle was returned completely fixed this afternoon. All in all, a faultless performance by JCT600 VW York, and in particular by Billy Thompson, who is extremely capable and a real asset to your team; I am sure he will sell many more cars for you.

Mr Jack Harmer, York, Volkswagen York

Brilliant service through and through. Alex was very helpful. He explained everything in the simplest possible way and made the whole process extremely easy.

Miss Rachel Smith, York, Volkswagen York

This was my first experience buying a car from a large main dealer. The sales person was called Saul and he did a really good job of making it all a really pleasant and enjoyable experience. I brought my family with me as I was new to it all. None of us really know about cars and it was nice that Saul was really patient and spent a lot of time explaining all the different things and making sure we all understood how it all worked. I'd never heard of PCP before and didn't think I'd want finance, but Saul did a really good job of explaining how it worked to me and I decided it was a good idea. My dad said it was a really relaxed and comfortable environment and overall the whole experience was really good from start to finish. I even got a bag of chocolate toffees with my new car! Saul called me the next day after I had collected my new Scirocco just to make sure everything was okay and I was happy which was really nice. I would definitely recommend JCT600 VW York and if I ever do change my lovely Scirocco I will be sure to go back again.

Mr Martin Cook, York, Volkswagen York

First class service from starting to look at different vehicles to picking up new car. All staff that my husband and I dealt with, were extremely polite, nothing too much trouble. Would recommend to any prospective buyers.

Mrs Julia Crawford, Hartlepool, Volkswagen York

My wife and I are now the proud owners of a Polo 1.2 TSI 90 SE as of two days ago. Sales Specialist Adam Wright and Product Genius Calvin Parker combined to make the whole buying experience both straightforward and fun. Both were very knowledgeable and extremely personable throughout. We were greatly impressed by their attention to detail, which combined with their unstinting good humour and manners, made JCT600 a dealership we would be more than happy to buy a car from in future. If the after sales experience continues in this vein, we should say hats off to the whole Hessle JCT600 team!

Mr Colin Wilkinson, Hull, Volkswagen Hull

I have had a good experience buying my new car from JCT600. Jaime Sanchez has been more than helpful and if I ever buy another car I wouldn't hesitate to return.

Mrs Linda Sharp, Bradford, Volkswagen Bradford

This is my fourth car from JCT600 Volkswagen in Bradford and I have always received great service. But this time you really pushed the boat out! The lead time was long but Trevor kept me in touch with phone calls and videos too. I will recommend you and him to everyone. Thank you.

Mrs Lesley Kaye, Bradford, Volkswagen Bradford

I have just bought a used VW Move UP! and am really, really pleased. I love my new car and so do all my friends and family! ;-) From my initial enquiry right through to completion of the sale, JCT600 have been superb. Living in London, I was a little anxious about the prospect of buying a car so far away from home, but Jaime Sanchez and the team really put my mind at rest. All my questions, and concerns were dealt with diligently and patiently and the after care service has been great. Jaime promptly sent over an impressive presentation, via an online video, with a detailed spec of the car. He even helped me plan my journey to Bradford, and picked me up from the station. Once I arrived at the showroom, I was happy that the car had lived up to it's expectations... a well maintained vehicle, with good bodywork and was happy that my trip hadn't been in vain. Thank you Phil, for introducing yourself to me and organising the service of my car. Thank you reception for our goodie bags (we are still tucking into our cookies and toffees) and coffee for the drive home. A HUGE 'THANKYOU' to Jaime, a personable, professional and knowledgeable individual, who went above and beyond what was expected and required. Well worth the 173 mile journey..(mind you... it was a lovely drive home!)

Ms G Daroux, London, Volkswagen Bradford

We have just collected our new car. Phil Goult looked after us, he was warm, professional and knowledgeable. This was our first purchase from JCT600, after today I would not go anywhere else. Fantastic. Thanks Phil.

Mr Matthew Jones, Rastrick, Volkswagen Bradford

Great service with a relaxed, no hassle approach. Looking forward to driving the new car. Would definitely recommend.

Mrs Abigail Blacker, Leeds, Volkswagen Bradford

I needed to purchase a VW Polo via CARWOW whilst in Hong Kong for my pick up when I arrive in the UK in March. I was linked up with Ben Jewsbury that made the purchase procedure very straight forward and he was very helpful to arrange everything. He even kindly picked me up at Leeds railway station on the day of car pick up when I landed in Manchester Airport and got the train to Leeds. Buying the car through the internet was made easy by Ben. Thanks!

Dr John Chow, Darlington, Volkswagen Bradford

Good customer service skills. Explained things very clearly. Test drive good. Impressed with Golf and Polo. A pleasurable experience and everyone very helpful. 10 out of 10.

Mr A Dodds, Bradford, Volkswagen Bradford

I bought a BMW 1 series from the branch on Middlewood Road, Sheffield. Throughout my dealings with Wayne Duplock he kept me informed and was very professional in his manner. Wayne explained the process thoroughly and was efficient in every way. I can without any reservation say I would recommend the dealership and Wayne to my colleagues and friends.

Mr Andrew Harris, Sheffield, Priceright Sheffield

Great experience with JCT600 Sheffield/Hillsborough. A very professional service and commendations to Wayne Duplock who was very helpful and genuine throughout the whole process. I will recommend, Thanks guys!

Mr Scott Matthews, Sheffield, SEAT Hillsborough

I always dreaded buying another car, it always seemed an ordeal but I would like to say it has been a pleasure this time the staff at SEAT Hillsborough especially Arran Carnall who we dealt with was very helpful there no pressure to buy and gave us a great deal and will have no hesitation in returning to buy in the future.

Mr Reginald Jenkinson, Sheffield, SEAT Hillsborough

My experience with JCT600 has been great throughout. From my first call to ask about the car to test driving and collecting it, service was excellent and all questions answered. Highly recommended :)

Miss Alex Blakelock, Leeds, Peugeot Hull

Roger is a very pleasent person and has looked after me for 9 years now. Always smiley unless Hull City have lost. Nice man, thanks again.

Mrs Sylvia Silby, Hull, Peugeot Hull

Very helpful, honest sales people. Great service and advice. Happy with the service received.

Mr David Harrington, Hull, Peugeot Hull

I am very satisfied with my experience at JCT600. Lee has especially been helpful with all my enquiries. I would highly recommend JCT600.

Miss Lucy Levitt, Beverley, Peugeot Hull

I was beginning to think good quality service and integrity had totally disappeared then I met your sales executive Carl Middelton; my faith has been restored. It's nice to meet someone who didn't try to sell us a car we didn't want, but pulled out all the stops to get us the car we really wanted (which he has done). Every part of our transaction was handled with a real concern as to our wishes with the aim of pleasing us his customer. It has been a pleasure to do business with Carl and JCT600 thanks again.

Mr Paul Parker, Hull, Peugeot Hull

Can't praise Lee enough. Think people should take a leaf out of his book; always in contact, brought my car from Hull to Bradford and very pleasant and professional, so thanks again.

Mr Sean Crossley, Bradford, Peugeot Hull

Thank you for the great level of service from Trevor. I was so impressed I recommended my daughter and brother in law. Thank you Trevor and thank you Craig, you have 2 great members of staff there!!

Mrs Irene Kenny, Halifax, Volkswagen Bradford

Highly professional sales representative. I was impressed with Steve's knowledge and care for detail throughout. I would recommend friends/colleagues and neighbours to deal with Steve/JCT600 for future car purchases.

Mr Stuart Senior, Pudsey, Volkswagen Bradford

I would like to take this opportunity to thank Jaime Sanchez for his excellent customer service skills. I feel Jaime was very thorough, explaining everything to me. He made sure that I understood everything and nothing seemed to be too much trouble. I would recommend VW Bradford to any of my family and friends and especially the excellent customer service from Jaime!! I am really pleased with my new car and also with the way all of your staff have treated me and my family during this process thank you once again.

Miss Alexandra Baines, Shipley, Volkswagen Bradford

This is my 3rd vehicle from VW York. Saul provided an excellent service finding me a suitable vehicle, and arranging the aftermarket navigation system to be fitted prior to me collecting my new car. I had a pleasant experience at the dealership. Saul connected mine and my wife's phones using the Bluetooth system which was a big help.

Mr Christopher Edwards, York, Volkswagen York

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