Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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The customer service provided by Jaime Sanchez has been excellent. Everything was done efficiently and all our questions were answered. We were kept up to date via emails and short video clips. Whenever we visit the staff make you feel really welcome and are really polite. Definitely recommend JCT600 VW Bradford for its fantastic service.

Mr Matloob Khan, Bradford, Volkswagen Bradford

I bought my car over the telephone and Claire Woollins made all the arrangements for me including collecting me from the station after my journey from Hampshire. I very much appreciated her helpful and friendly approach, and the efficient way in which everything was organised. It was certainly worth the long trip to Grimsby Thank you.

Mr John Dudley, Wickham, Audi Grimsby

I was made truly welcome when selecting my new Motability vehicle. Ryan Saunders was the gentleman who spent nearly a full hour going through the differing models and specs. I previously had a Scirocco, and didn't know if I wanted to upgrade or downgrade or even get another VW. After running through everything, Ryan found me the exact car I was after, which, believe it or not was another Scirroco. I was overwhelmed at how willing to help me Ryan was and he even sent me a video of my car upon arrival. I cannot sing Ryan's praises enough!! Thank you for such a pleasurable experience.

Mr Shane Rawson, Hull, Volkswagen Hull

I bought a used VW Golf 2.0 TDI GT from the dealership on 11/07/2015, the Sales Specialist Adam Wright was friendly, courteous and informative in all aspects of the purchase and made the whole buying experience very pleasant. Very satisfied with the whole purchasing process.

Miss Mira Graham, Brough, Volkswagen Hull

Really pleased with Volkswagen from the moment we arrived, to when we left we where looked after by the team. Very pleased with our new car.

Mrs Tiffany Harvey, Hull, Volkswagen Hull

We had a great experience dealing with Audi Grimsby from placing our order, through to the pick up of the car. All contact was dealt with swiftly and effectively by Rob Burley our Sales Executive. Rob provided a professional experience throughout and when we came to take delivery of our Q5, he picked us up from Grimsby Train Station and ensured that all admin work was swiftly dealt with. The unveiling of the car was a great experience and made the purchase all the more special. We were also introduced to the rest of the team at the dealership who welcomed us and thanked us for our business. A great experience all round and one that couldn't be bettered. Thanks to all at Audi Grimsby for a memorable day!

Mrs Kim McGowan, Basildon, Audi Grimsby

Our experience was very pleasant. From our initial phone call to John to actually purchasing and finalising the deal on the car, John and all the staff we met were very pleasant and helpful and explained all details carefully. We would have no hesitation in recommending JCT600 to our friends and would be happy to deal with and revisit JCT600 Rawdon again.

Mr John Heggarty, Wallasey, Priceright Rawdon

Lee went beyond the mark by making and sending me a video of my car because I had not seen it. When we arrived at the garage there did not appear to be any used cars that fitted my requirements, but Lee soon found one. Great friendly service. Thank you.

Mrs Marilyn Allen, Elloughton, Peugeot Hull

Superb service from the two Ashleys! Their customer service is second to none and they ensured that we bought the right car for our needs. We'll be back next time for our third VW from here.

Mr Jonathan Longstaff, Elland, Volkswagen Bradford

I bought a demonstrator Golf from JCT600 Hull. Initially there was a slight "hiccup" over the delivery date but the dealership lent me a Beetle (delivered to my door) until the Golf became available. The Golf is a lovely car but having driven the Beetle I decided I would take advantage of the fantastic 30 day exchange policy available to VW customers and I have swapped the Golf for the Beetle. Not only am I delighted with my car I am also very happy with the service I have received from JCT600 Hull. Adam Wright has been extremely positive and patient over the last few weeks. He has done everything he possibly could to help me both before and after I purchased both vehicles! He always refers to me by my name which I feel is very important in making a customer feel valued. I would also like to mention Dan, Dawn and Calvin who have been friendly and helpful. Obviously changing my car is the last thing on my mind at the moment but, when the time comes, I will certainly contact Adam Wright.

Mrs Susan Matchett, Cottingham, Volkswagen Hull

The whole experience has been faultless. The salesman Danny Moore and his colleges were very knowledgeable and helpful. The change over was smooth and help with our personalised number plate was no problem at all. In all, I wouldn't hesitate to recommend and use you again. Thank you. Love my new car!

Mr James Hudson, Rawdon, Priceright Rawdon

Excellent service throughout the demonstration, sale and again post sale. I would highly recommend Audi and Dave in particular to anyone looking to buy an Audi. Service was impeccable and hassle free and the whole transaction went very smoothly indeed.

Mr Paul Busby, Scunthorpe, Audi Grimsby

Good customer service, kept me well informed throughout the process.

Mr Ryan Dixon, Leeds, SEAT Bradford

Excellent customer service by Nicola Houston. Nothing has been to much trouble at all. All in all 100% satisfaction.

Mr Christopher Greene, Hull, Peugeot Hull

Excellent service from Zahid (Zea), if he had not mentioned that he was still in training I would never have known. From the moment he introduced himself he was professional and provided all the information about the car I wanted, and if not available found out. Unfortunately he was not available on the day I picked up the car but the hand over went smoothly and he has since contacted me to check that everything is OK with the car. I also could not have had a better week to have a new cabriolet!

Mrs Deirdre Fulwell, Hull, Volkswagen Hull

Very pleased with all aspects of the purchase. Not much to report as everything went very smoothly. Price was excellent, salesman was very helpful with no hard sell of subsidiary products. I recommend them very highly.

Mr Tom Gillard, Guildford, Volkswagen Sheffield

We picked our new vehicle up a couple of days ago and would like to say a massive thank you to Charley Gilpin. The service she provided was first class from initial enquiry through to delivery. We would highly recommend Charley and JCT600 to friends and family.

Mr Johnny Parnell-Coupar, Hartlepool, Volkswagen York

Decided on a VW Tiguan after discussions with James Templeton of Rotherham VW. Must say that we were very impressed with the professionalism and friendliness of all the staff at Rotherham VW who we came into contact with. Having run my own business for over 20 years with the same attitude of customer always first, it was great to see that old fashioned customer service is still alive in the 21st century. Well done James, Richard and everyone at Rotherham VW. Thank you all.

Mr Alan Glossop, Rotherham, Volkswagen Rotherham

A pleasure to do business with. From initial contact through to collection and handover, every aspect was handled with great professionalism. I would have no hesitation in recommending Audi Grimsby to others and I look forward to offering them further business in the future. Thank you!

Miss Catherine Oldman, Oulton Broad, Audi Grimsby

I have just bought a new VW Tiguan R Line from Rotherham branch of VW. The salesman who assisted me with my purchase was Ashley, he was very knowledgeable about the product he was selling, always polite and very professional in his manor. I was kept up to date with regular phone calls and e mails about the progress of my new vehicle to the point of collection. In summary, the experience of buying a new car was made simple and enjoyable. Thank you Ashley.

Mr Philip Plant, Rotherham, Volkswagen Rotherham

We bought my wife's Polo from JCT600 new in 2008. We were impressed then with the staff. Our daughter bought a VW Fox from you in 2012. Now with Grandchildren in the equation we needed something larger than a Polo, so our first port of call was JCT600 last Saturday. The staff were again excellent, Joe Reid identified our needs and recommended the Golf SV. We had a test drive on Monday and went ahead with the deal, picking up the car on Tuesday. Buying from JCT600 was an enjoyable experience.

Mr David Trayhorn, York, Volkswagen York

I have purchased numerous VW's from Ben Winter at JCT600. As always the customer service received was second to none. Ben is always friendly, informative and not in any way pushy. Ben makes you feel at ease and this is the reason I return frequently to JCT600 to change/upgrade my vehicle. I have recommended Ben to my parents who have just purchased a VW Polo from him and they commented on how excellent he was. Ben is an asset to the team.

Miss Emma Ockerby, Queensbury, Volkswagen Bradford

I bought a brand new Tiguan on June 20th 2015 from JCT600 Wakefield. The salesman was a chap called Andrew Barraclough. What a brilliant salesman he is. Nothing was too much trouble both during and after the handover. Not once did he make me feel as though I had to purchase the vehicle and his detail was second to none. I normally change my car every two years and he is by far the best salesman I have dealt with. Stay at JCT600 Andy and I will be back !!!

Mrs Jayne Cooper, Wakefield, Volkswagen Wakefield

A fantastic experience from start to finish. On arrival we were allowed to browse for a little while before being approached by Ben. I don't like being harassed from the moment I arrive. Ben was friendly and very knowledgeable about the car we were interested in and let us take the car out on a test drive. He did not hurry or pressure us to buy a car and spent a long time with us, patiently talking through the various options. Once we decided to buy the car Ben was upfront and honest about delivery times and stayed in regular contact to keep us updated. When the car arrived and we went to collect it he knew it was a special moment for me so had arranged an unveiling of the car in the showroom. At all times I was impressed with the service from Ben and Audi Boston; the staff are friendly and helpful, the customer service is excellent and the showroom is immaculate. I'm sure I'll be back in the future.

Miss Clare Law, Boston, Audi Boston

Excellent service throughout from Alan Hayes he has exceptional customer service skills and an ability to relate to his customer, this outstanding service, advice, courtesy and professional manner together with a desire to go the extra mile for his customer are a credit to not only the dealership but to Mercedes-Benz in general and should be recognised accordingly. I would certainly recommend the dealership and staff to any one considering buying an Mercedes-Benz which reflects the top quality of car and the top level of customer satisfaction.

Mrs Karen Rick, Rotherham, Mercedes-Benz of Sheffield

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