Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We found a car on the website which matched the criteria we had been searching for. We then called the dealer and spoke to Joe Hollings to arrange a viewing of the car. We received a follow up call the day before this to confirm that the date and time still suited us. Upon our arrival we were greeted in a relaxed way and there was no sales pressure or unprofessionalism shown by Joe. Joe was professional and his customer service was faultless. We decided to go ahead with the purchase. After having a drive in the car and giving confirmation that we would be purchasing the car a date was arranged for handover. Again the day before we had a courtesy call from Joe to see if this was still suitable and convenient for us. On the day of purchase we were greeted by both the receptionist and Joe in a warmly manner. A very professional garage from start to finish and having purchased many cars over the years possibly the best experience to date.

Jacqui Ternent & Kevin Wheatcroft, Peugeot Bradford

I would highly recommend to anybody looking for a new car that they use this garage. I’s probably the best car buying experience that I've ever had, I was sold a car by John Battson, a friendly non pushy salesman - which is quite rare these days. John was very patient throughout as I kept changing my mind! The deal was very smooth and I am very pleased with the car I bought.

Chris Thomson, PriceRight Rawdon

Overall the experience was fantastic. I am very pleased with the car and the sales executive, Glen Saxton. He was very helpful throughout the purchasing period, when visiting JCT600 originally we were coming to view one car, however, upon arrival we had been told it had already sold, but Glen found an even better car that fit my criteria perfectly, even better than the car that I originally wanted to view. Nothing was too much trouble he was even happy to contact me on his days off, all in all he is a top bloke and I will definitely be coming back to purchase my next vehicle from him in the future.

Ian Jardine, Volkswagen Wakefield

From my first enquiry with Joe Hollings, my experience has been second to none. I received a CitNow video, which was a first for me and I was very impressed. Very efficient and professional. I am a returning customer of JCT600 and would always recommend them to a friend.

Nigel Tyne-Miller, Peugeot Bradford

Clare has been brilliant throughout the entire process. From the initial enquiry to the day I picked up my new car I was kept well informed throughout.

Myles Brearton, Mercedes-Benz Harrogate

Great car. Great service.

Greg, SEAT Sheffield

It’s been such a pleasure to deal with Mercedes-Benz again. Dominic was such a great sales executive, not pushy at all and so helpful.

Philip Hanson, Mercedes-Benz Harrogate

Shaun was very helpful throughout the process of purchasing my car. He was always available and made the experience a comfortable one. Thank you for all your help.

Jade Taylor, Peugeot Bradford

Yesterday I brought my husband’s Audi A5 Cabriolet in for an MOT, and I would like to say how fantastic your staff were - Especially your meet and greet Phil Murrell, Clare Stewart my service advisor and the dealership itself. Your service is 100% fantastic. I have just left working in the motor trade eight months ago and having worked for Land Rover for three years, BMW for twelve years and Stoneacre for two years, all of the mentioned could learn a thing or two from JCT600! I was kept in touch at all times (love the video from Fabio). I can't wait to return and would love for you to pass on my thanks to your amazing team, especially your meet and greet staff; he's a fantastic credit to your dealership!

Mrs Kirsty Wilde, Audi Lincoln

A truly fantastic experience with JCT600 York, great communication, very fair on prices and great service. The vehicle is excellent; I will definitely be back again. JCT600 are a credit to the motor trade.

Wayne Stanford, Volkswagen York

I have been extremely impressed and pleased with my experience with Claire Wainwright at Mercedes-Benz of Harrogate. She has remained positive at all times, has been helpful, and extremely efficient with my purchase experience. Thanks.

Michael Warren-Smith, Mercedes-Benz Harrogate

I just want to say thank you to Will Roffe and BMW Bradford for the excellent service - as always. They are committed and professional in their approach - highly recommended!

Richard Eyres, BMW Bradford

I received excellent customer service and advice whilst purchasing my new Audi Q2 from Dave Nicholls. Excellent handover in Dave's absence by his colleague. Dave even replied to emails on non-working days and kept in touch about the handover whilst on leave. Dave definitely went the extra mile!

Nicola Stark, Audi Grimsby

The whole process has been very smooth and professional. It's been a pleasure throughout. I’m very pleased with Russell and his management of the handover.

Mr Todd, Volkswagen Sheffield

My experience in dealing with JCT600 Wakefield was a very pleasurable one and the salesman, Glenn Saxton, was a delight to deal with. From the moment I phoned him with regards to enquiring about the car to the minute we purchased the vehicle everything went really smoothly. I’m so glad we had a salesman who was so informative and helpful in every way possible. It is very much appreciated by me and my wife. We are delighted with the car and the whole service we was provided.

James O'Neill, Volkswagen Wakefield

I cannot recommend this garage enough! Dean helped me in every way he could to find my perfect car, and I am thoroughly satisfied with the service and communication he provided. Everything was explained properly; we were given a really good deal and now have a car that suits us perfectly. We’ll definitely be back in future!

Loren, Audi Doncaster

Absolutely fantastic service from a gentleman called David Wells. Professional and efficient customer service, David was more than happy to go above and beyond. David has made me one very happy customer. I would highly recommend Audi Grimsby.

Jade Simpson, Audi Grimsby

Having purchased another new Audi A6 from Simon Dixon at Audi Hull my whole experience was exciting and first class. I wouldn't even think about going anywhere else after the service I've been given, true professionals. Thanks.

Philip Goodison, Audi Hull

I bought my current company car, a Volkswagen Passat GTE from JCT600 Sheffield and David Howley-Oates provided exceptional customer service. In fact I live and work in Surrey, so South Yorkshire was not the most convenient place to go for a car, however, David's enthusiasm and can-do attitude outshone all of his competitors from the rest of the UK Volkswagen dealers! I recommend JCT600 wholeheartedly!

Donald Miller, Volkswagen Sheffield

My first Volkswagen purchase has been an extremely positive experience. David Howley-Oates our sales executive was brilliant and made it a pleasure for me to spend my money. I would recommend David and the service he provided to anybody and I will be back in the future.

Mr Richard Foster, Volkswagen Sheffield

Having recently purchased our Used ML from Mercedes-Benz of Doncaster, I would like to highlight to the management team what a pleasant experience it was. Aubrey, the sales member who looked after us, was knowledgeable from beginning to end; very pleasant to deal with as at no point did we feel pressured by him. We would not hesitate to buy a vehicle via Aubrey again. Please pass on our thanks to him once again.

David Smith, Mercedes-Benz Doncaster

First time I have bought from Mercedes-Benz having previously been with Porsche and BMW. I found the Customer Journey to be very personable, informative and attentive. I dealt with your new guy, Dominic Richardson - thanks for your service Dom - Oh and the car's great too!

Dominic Flatley, Mercedes-Benz Harrogate

Very good Service from Jo!

Richard Pauling, Mercedes-Benz Harrogate

I was very pleased with the help and service I received from Steve, it has been great and Steve has been very helpful. I will come back again.

Charlene Dickinson, SEAT Bradford

From the initial order through to the delivery of my new M4, Alun Williams excelled in customer service throughout. The attention to detail shown to a very particular enthusiast like myself at every juncture was highly commendable. After forty years of purchasing BMW’s, JCT600 BMW win first prize for good old fashioned service. Thank you!

Trevor Cox, BMW Bradford

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