Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

Qasir at Chesterfield has provided me with excellent service and made sure I bought the right car. Everything was very well explained and made to feel at ease in the whole process. I would definitely recommend Mercedes-Benz of Chesterfield and Qasir my sales executive in particular. Thank you.

Julia Twigge, Mercedes-Benz Chesterfield

I received a five star experience from Jeremy from the time we talked initially on the forecourt to the day I picked up my new Audi. I absolutely love my car and have no hesitation in going back to Boston Audi when the time comes for a change. No problems with any of the paperwork and have found all the staff I have talked to very courteous.

Susan Barrand, Audi Boston

I had a great experience buying my first car with excellent customer service from Jonny.

Jayden Neal, Volkswagen York

What a fantastic service, I'm a courier by trade, my starter motor packed up on 24/05/2017, I phoned JCT600 and took my van in that same evening. I dealt with the Service manager Asif who could not have been more helpful. I stressed that I would like my van back as soon as possible - as my van is my livelihood. Asif and his team diagnosed, ordered the part and fitted it ready for me to collect on the 26/05/2017. I was kept up to date at all times. Asif was a big help to me too by suggesting I take my hire van back to the Enterprise depot at Bradford (I collected it at Dewsbury), altogether a great experience, thank you.

Neil Goodwin, Peugeot Bradford

I found the personal video viewing of my new car very good and the presentation from the salesman Michael Chang was excellent. This system is new to me, I had no option like this from other car dealers, or maybe this wasn’t promoted. After viewing the Video this made get up and go across the very next day to view the car. As a result with excellent Knowledge, I bought the car. Thank you, from David Ward. 

David ward, Volkswagen Bradford

I collected my new Volkswagen Passat Estate on Friday 26/05/17 and the whole experience from first enquiry to pickup has been very easy. Nothing was too much trouble for Volkswagen Bradford. I dealt with Wayne who kept me informed all the way - a pleasure to do business with. The car's great too! See you next time.

Steven Walker, Volkswagen Bradford

The service from Joel Ricketts at JCT600 Volkswagen York has been simply outstanding. The level of detail he has gone to, the courtesy phone calls and personable manner he has go a very long way. I've not had such a high level of service from any single car dealership or other retail channel in many years and he is a true asset to your business. I firmly believe shares the family values you set out from day one at JCT600. I hope to enjoy many years with my new car and will definitely return to purchase another for me and my family in time to come.

Nirmal Mistry, Volkswagen York

I have recently purchased a Golf from JCT600 Bradford and I couldn't be any happier with my purchase! I have had the car now for almost a week and I am loving it. I would personally like to thank Wayne Eastwood who helped me to choose the right car. Given I had a bad experience with my previous car (not purchased from JCT600) I asked lots of questions about the cars I was interested in to help pinpoint the car that I ended up purchasing. Wayne was very patient with me and dealt with my queries very efficiently. I would also like to thank Mark and Peter who went through my Hire Purchase plan thoroughly which left me feeling reassured and confident with my new plan. Overall each member of staff that I came into contact with at JCT600 were very polite and welcoming, keep up the good work guys! I will definitely be purchasing from JCT600 again and would also recommend everyone else to!

Sonia Ibrahim, Volkswagen Bradford

In the last week I purchased an Audi A5 from Audi Grimsby. The salesman, William Burton, has been extremely professional, friendly and very helpful throughout the purchase process and to date his after sales support has been second to none. From my experience I would highly recommend him and Audi Grimsby to my friends and colleagues.

Paul Hadfield, Audi Grimsby

I just bought my third car from Volkswagen and wouldn't go anywhere else. There’s always a warm welcome from all the staff at Rotherham and nothing is too much trouble. I'm so happy with the time and effort Corin and Barry put in to getting me the car I wanted at the right price. Thanks to all the team at Rotherham.

Marsha Raynes, Volkswagen Rotherham

Congratulations, this must be the most pleasant car buying experience possible. The whole transaction was conducted by Dominic Richardson; his manner was both relaxed and professional. Thank you once again Dominic.

Stuart Turpin, Mercedes-Benz Harrogate

Great customer service and I would recommend to anyone. Thanks to Dave Smith and Chris Paige from Audi Grimsby, 5 star service.

Shaheb Hussan, Audi Grimsby

Josh has been very helpful and gave a good experience all round.

Nick Livermore, Audi Lincoln

I would like to place on record my sincere thanks to Simon Jackson, Sales Executive at JCT600 Bradford for the excellent professionalism he showed to my wife and me when purchasing our Peugeot 308 on 24/05/2017. Everything, from calling into your showroom to picking up our new 308 was a very pleasant experience. I will definitely recommend Simon and JCT600 to friends and family when they decide to change vehicles.

Colin Dean, Peugeot Bradford

The transaction has been extremely good and helpful. William Cairns has gone out of his way to ensure the deal went through smoothly and provided as much help as possible. Many thanks, Evan Gibson.

Evan Gibson, Volkswagen Bradford

As always we had a very good experience at Audi, Steve Green was very helpful and myself and my partner get great deals on the right cars for us. All the staff were friendly and happy to help from the moment you step through the doors. Steve was very knowledgeable and shared his experience of an Audi A4 which I was looking at getting. Rod was also very helpful dealing with the financial side of things for us.

Diane, Audi Hull

I just want to say how pleased I am with the support and customer service I have had from the JCT600 Boston Audi Branch with the purchase of my RS6 Performance. Ben and Dave were absolutely fantastic and really helped every step of the way. The car looked totally awesome when my Wife and I collected it; we were made to feel so special and enjoyed the evening. Chris in the after sales department has also been helpful with knowledge and support with some questions I raised about the car. The whole experience has surpassed any I have had at other dealerships with cars that I have had in the past. This is my way of saying it is appreciated, Thank you. Regards, Stuart.

Stuart Earl, Audi Boston

David was very helpful, professional and found a great car. I would definitely recommend him as a point of contact. Thanks for all your help!

Benn Calver, Audi Grimsby

I am really happy with the level of service. Gary Scarlett has gone over and above what I expected to ensure that everything has been top notch. I was sent very useful videos and a great unveiling, along with a professional handover. I’m really chuffed, thank you very much.

Richard Gill, Volkswagen Bradford

Good service, really helpful, funny and honest. No problem coming back.

Sue Dickinson, Audi Lincoln

John has been very helpful and friendly. He was never pushy, understood our situation and acknowledged what we wanted most. I would definitely recommend.

Katie Morris, PriceRight Rawdon

Brilliant service provided from the very friendly and helpful staff. David Howley-Oates and the team couldn't have done anymore.

Ian & Grace, Volkswagen Sheffield

Imran was super helpful from the first time we had a phone call. He answered all of my questions and found out anything I needed to know. The deal is one of the smoothest I have ever done on a vehicle. I bought the car from the website and live over 100 miles away but Imran videoed the car for me and it was almost like viewing the car in person. Excellent salesman.

Christine & Lee Morton, Mazda Leeds

Great service from David Howley-Oates from start to finish. I am very satisfied with my new vehicle and would certainly recommend both David and JCT600 to others.

Mr Howard Breacher, Volkswagen Sheffield

Richard is the ideal car salesman, he is pleasant and talkative. I came for a quick look and a test drive and ended up with a new car. He must be good at his job, I’m still in shock. How did he do it? Fantastic car.

Carole Simpson, Mercedes-Benz Harrogate

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