Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

Amazing! All of the staff are a credit to the company. Amazing speed of service, very helpful, very polite and professional. Highly recommend!

Megan Burland, Volkswagen Wakefield

I've had great pleasure in dealing with Audi Lincoln over the past few days. Craig Partridge has been very helpful in all areas of buying the car.

Karen Cooper, Audi Lincoln

Dan Parker has been excellent; he is a very professional person and was not pushy. Well done Dan thank you.

Nick Brammer, Mercedes-Benz Chesterfield

I visited Volkswagen Bradford looking for a small reliable car to get me from A to B, on arrival I was greeted by Michael Chang, Michael showed me the Volkswagen Up! which was just what I was looking for. He then took me on a test drive and explained, in great detail, the workings of the car plus the finance available to me. He was fantastic, very knowledgeable, friendly and smart. This is the first car I have ever purchased and I enjoyed the experience very much. Michael is an asset to your business and I cannot thank him enough for keeping me updated on every stage of the purchase. I am a big JCT600 fan and will continue to purchase all of our vehicles with you. Thank you very much Michael you were fantastic.

Janice Bailey, Volkswagen Bradford

David has been fantastic; he really looked after me after my original salesperson left. I cannot fault David; he made the experience really enjoyable and kept me very much updated on everything.

Miss Lauren Fulcher, Volkswagen Sheffield

I want to thank JCT600 for the exceptional service they provided me with especially Mr Kasim Dad who on numerous occasions went out of his way and went that extra mile for me. From start to finish Kasim met all of my needs, went above and beyond and more than met my expectations. I have got car of my dreams and I would say it was the best customer service experience I have ever received and would not hesitate to refer a friend or family member to JCT600! Thank you again JCT600 and Kasim for the fantastic experience. 10/10.

Michael Singh, Mercedes-Benz Harrogate

I was looked after by Rob Hart very well. I asked for Rob when I phoned for a test drive as he had sold me my A5 two years ago, and I was very happy with the way he looked after me then. This experience was the same; he is a credit to your organisation, thank you.

Joy Potter, Audi Hull

The team at Rawdon were great, particularly John Battson who was personable, thorough and professional throughout. The car is superb and is just what I wanted at the right price. Thanks to all involved, you made it easy.

Wendy Bloomer, PriceRight Rawdon

Just wanted to say how much I love my new Mercedes-Benz 180 AMG, it’s so comfortable, feels safe and drives like a dream. I am more than delighted with the car and really enjoyed the experience of picking it up on the 1st March! Thank you for the M&S voucher which I unexpectedly received recently and for the excellent professional customer service both by telephone and in the showroom.

Alison Gascoigne, Mercedes-Benz Chesterfield

I haven't had to buy a car as I have always had company cars. I thought it would be a nightmare and really felt I knew nothing about the finance options etc. I went to JCT600 at Rawdon and sat down with Joe. The process was made simple and I need not have worried. He explained everything fully and nothing was too much trouble. I would definitely recommend Joe and JCT600. Thank you!

Elizabeth Foster, PriceRight Rawdon

Ben has been brilliant even with my silly questions! He made the process so easy even with a part exchange involved! I appreciate the time and effort that was put in!

Nicole Taylor, Audi Lincoln

Adam was all round very good and I would come back again and shop here. Thank you Adam for a very very good service.

Dean Crawshaw, PriceRight Rawdon

Steve Thompson and Gwenda were very helpful in all my visits to the dealership, they are very friendly, helpful and nothing is too much trouble. They made my experience more enjoyable and happy.

Stephen Walker, Volkswagen Bradford

The helpfulness of staff was absolutely great, I'm not the easiest customer to please but I gave them an idea of what I wanted and they were able to find me my perfect car. They made sure that I was happy throughout the process and this was very reassuring. Everybody seemed to go above and beyond and nothing was too big of an ask. The friendliness was also second to none! This is my second car from Grimsby Audi and I will continue to be a repeat customer!

Rebecca Barker, Audi Grimsby

I am very happy with the service provided by Mr Joe Hollings. Both myself and my husband were impressed by the professional and informative service we were given. Joe made the experience of buying our car very enjoyable. Because of this we would not hesitate to come back to JCT600 for future purchases. Thanks Joe!

Mrs V Brown, Peugeot Bradford

I had a brilliant experience buying my used car at JCT600 from David Howley-Oates. I first came to see him and looked at a number of cars. I took the make and model I was looking for out for a long test drive and David showed me all of the features on the car. Everything was clearly explained to me. David then found the perfect car for me at another branch. He organised getting the car to Sheffield for me and then I came to test drive it and bought it. He arranged everything and even collected me from home when my car was ready. His customer service was second to none and I am looking forward to enjoying my new car!

Miss Helen Oscroft, Volkswagen Sheffield

I am very impressed with car and thanks to Lupton I am also impressed with the whole process.

Daniel Homer, Vauxhall Bradford

Astonishing service provided by Mr Michael Chang who is a superb Sales Executive. No pressure and all of my questions were answered comprehensively by a very knowledgeable member of the team. Many, many thanks.

David Hutchinson, Volkswagen Bradford

Steve’s been very helpful and polite whilst providing a good service.

Stephen Lovell, SEAT Bradford

From start to finish David looked after us, thanks for all of your help as a result I would definitely recommend him.

Mr Mark Ogden, Volkswagen Sheffield

Fantastic service from Joe Hollings and I am happy with everything.

Miss L Greenwood, Peugeot Bradford

Very good service overall, Qasir has been great from start to finish. Excellent communication and I would recommend 100%. Mercedes-Benz of Chesterfield is highly recommended by me to all.

Richard Hale, Mercedes-Benz Chesterfield

I would like to thank David Howley-Oates for the great experience I had from start to finish; it ran so smoothly in every aspect of the sale. My experience with David was absolutely brilliant and I would recommend him to all of my friends and family. I have had a great time with David and with JCT600. I am looking forward to driving my new Passat at the age of 81, I can't wait so thank you again to David.

Mr Graham Crapper, Volkswagen Sheffield

Linda at Vauxhall Bradford is a fantastic lady who made sure we got our car as quickly as possible. She made sure to always keep us in the loop. She really is a lovely lady and I would recommend her to anybody. Keep up the fantastic work!

Carly Pickles, Volkswagen Bradford

Great service from Joe Hollings, very well organised, made us feel welcome and looked after us, no pushy sales tactics and I would highly recommend to anyone. I would definitely come back again.

Mr M Waite, Peugeot Bradford

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