Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

Craig has been extremely helpful, he made my first Audi experience a great one. I'm very happy with my S5.

Dave Hartshorne, Audi Lincoln

I dealt with Adam Blades, excellent service and a great salesman. Well-mannered and very helpful.

Ian Wilkinson, PriceRight Rawdon

Having just purchased my second vehicle from JCT600 Shipley I would without hesitation recommend this organisation to anyone who seeks a high level of customer service and support. I have found their staff members to be courteous, approachable and professional, in particular Alex, Michael and Jonny who I have directly dealt with and show a genuine warmth and empathic disposition in their communications that sadly in today’s world is all too absent (particularly regarding other car dealerships I have had experience with in the past).They are solid professional ambassadors of the franchise they represent and as a result of my experience with them I have no reason to go anywhere else in the future in either upgrading and/or maintaining a vehicle and look forward to future dealings at the Shipley site - keep up the good work!

Chris Batey, Vauxhall Shipley

Sam was really helpful from the beginning of the experience of getting a new car from MINI Bradford. I came in with quite a demanding list and he still managed to find me a car! He was friendly throughout the whole experience. Thanks.

Helen Turnock, MINI Bradford

Fantastic service from everybody and as a result I would highly recommend.

Nigel Woods, Audi Lincoln

The whole dealership were customer focused and I would rate the salesman, Phil, as one of the best I have come across. He was smart, polite, well briefed on the product, telephoned when he said and returned my calls quickly. He was not pushy and he asked the correct things at the right time. The sales manager was equally as efficient and the meet and greet members of the team were smart, polite and always had a smile on their faces. They wanted only to help. The dealership was excellent!

Trevor Mason, Audi Hull

I bought my son's first new car when he finished University. We visited Bradford's Volkswagen showroom, and Benjamin Miller went the extra mile to ensure we had the best customer experience and helped my son to pick the right car for him. Extremely pleased!

Gino Bancalari, Volkswagen Bradford

I had placed a request with a local supplier in Kent, to purchase a Volkswagen Scirocco for me. He searched around and found a vehicle to match my specification at JCT600 in Bradford. Until then, I had not even heard of JCT600. It was not just the quality of the vehicle that impressed me, but the little unexpected niceties: I had not asked for one, but I received a video of the vehicle, inside and outside, prior to collection; I was greeted by Michael Chang by email and felt throughout that I was dealing with a caring and attentive supplier. I was promised an additional key fob and this was duly sent me when JCT600 had receipt of it. JCT600 also accepted the charges for synchronising the fob (something that has to be done for the fob to activate the vehicle locks). I cannot recommend JCT600 highly enough for the excellent service and customer care they provide, particularly that of Michael Chan.

Gilbert Louzado, Volkswagen Bradford

Thank you to Richard and Rick for their professional and friendly service in our recent Lotus Elise purchase, making it seamless from start to finish.

Chris Sadler, Lotus Leeds

I received excellent service from all members of staff from start to finish. They were all really helpful when I was choosing my car.

Suzanne Mahon, Volkswagen Bradford

Following a recent unplanned visit to Grimsby Audi we are now the owners of an A6 estate. Welcomed by Chris on the forecourt offering help who then handed over to Jamie Anderson a very pleasant young man! We test drove the vehicle and the deal was done in a very no pressure relaxed way, Chis could not have been more helpful. The whole process was a very pleasant one from start to finish. Highly highly recommend Grimsby Audi. Thank you for the flowers for Sue as it was her birthday the day we collected the car. All I can say is fantastic! Great work. Thanks again, Ian and Sue.

Ian Redfern, Audi Grimsby

Adam Blades was very professional, polite and extremely helpful through the entire process of buying our new car. I would highly recommend buying a car from JCT600 to my family and friends.

Laura Simpson, PriceRight Rawdon

I had an extremely amazing experience from start to finish. All of the staff were extremely helpful and it was a delightful experience with them. I would like to especially thank Josh Leeming for his help from day one and for managing the little hiccups along the way with an exemplary Professionalism. The store manager Karl Horsewood was also very very helpful. I highly recommend Lincoln Audi for business.

Shaukat Malik, Audi Lincoln

I would like to thank Joe Hollings for his professional service when purchasing my Audi TTS. Very smooth transaction and excellent communication. I found the video link he sent of the car very helpful.

Mr D Sellers, Peugeot Bradford

Superb customer service from Mr Michael Chang - honest, genuine, knowledgeable and thorough - 5 gold stars and many thanks Mike.

Joan Mosey, Volkswagen Bradford

We've purchased three Audi’s from Audi Sheffield and each time we feel that the experience gets better and better. We recently purchased a Q5 and Nick Randle couldn't have been more professional, efficient and helpful. The service he provided was exemplary from start to finish. Communication and being kept updated regarding our order was very very good this time. At no time did I ever feel like I had to chase him because he was always so proactive in contacting me. I genuinely valued that. In closing, buying a vehicle from Sheffield Audi is enjoyable and feels like a premium experience. We will continue to do so because sales and aftersales service are excellent.

Jonathan Parr, Audi Sheffield

I have been extremely impressed with Steve, it was a very important time buying my new car and Steve's professionalism was brilliant. I couldn't ask for anymore, very thorough and helpful. Many thanks to Steve Donovan.

Simon Thompson, Volkswagen Sheffield

I’ve had a fantastic experience with Audi, and with their helpful and friendly staff. They were all very knowledgeable with all of the questions that we had. First class service. Liam was exceptional from inception to completion, professional, smart and polite. He really went above and beyond. We can't praise him enough for his efforts.

Josephine Allsopp, Audi Lincoln

I have had a fabulous experience buying my Volkswagen Beetle from JCT600 Bradford. Steven Burt has provided the best and most efficient service that I have ever experienced. He kept continuous contact all through the seamless process and I would happily recommend Steven and JCT600 at Bradford to family and friends.

Michelle Hill, Volkswagen Bradford

My car was collected, serviced and returned washed and hoovered. I remembered the polite and friendly driver Paul O'Hara from the last visit. All good and especially nice to have a clean car again!

Richard, Peugeot Bradford

I was so well cared for and received a great test drive instruction by Qasir Mahmood. Nash on accounts was great and the hand over was so special. I was so so happy and am enjoying my new car. Truly a 10 out of 10 rating. Well done, Julia.

Julia Twigge, Mercedes-Benz Chesterfield

This is my fifth Volkswagen from JCT600 Dewsbury Road. The staff are superb especially James. Everyone is so helpful and friendly. 5 Star service every time. I would recommend to anyone.

Kendal, Volkswagen Wakefield

Absolutely fantastic service from Mr Jack Watson I bought online and over the telephone, the car was unseen, and it was exactly as described when delivered to our home in Edinburgh. Also a special mention for the delivery driver who my wife thought was a true gentleman and an absolute star. Mr Watson and rest of team made this such a pleasurable experience. Top marks for everyone others could do worse than emulating Audi Lincoln.

Dr Talat Aziz, Audi Lincoln

I had a really easy and quick purchase. They took all the hassle out of it and just gave us what we needed on the first offer. I would definitely use again for my next purchase.

Laura, Volkswagen Bradford

As always I received a great service. I had regular updates from Imran who both kept me informed and worked hard to get my car within the timeframe – with all of the colour and extras sorted. I was always made to feel welcome and well looked after.

Lauren Waters, Mazda Leeds

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