Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

I just purchased a brand-new Volkswagen T6 from Andy Walker at the Volkswagen Sheffield Van Centre, it has been a pleasure to do business with Andy from start to finish, it's not often you find a salesman who doesn’t try to hurry you for decisions and push you towards things you don't need to meet their own deadlines and agenda. Andy allowed me to time to think and make adjustments with no pressure on the phone or in the centre, all in all it was it a very smooth and present transaction. I am looking forward to picking up my new van.

John Wallis, Volkswagen Van Centre Sheffield

Craig looked after me from start to finish. I am very pleased with the service and love my car!

Julie Johnston, Volkswagen Bradford

I dealt with Adam Blades, who has been a very accommodating representative. I am very happy with the service I have received so far! Thank you very much!

Scott Steadman, PriceRight Rawdon

I travelled all the way from Walsall to buy my car and Dean made the journey worth it. All thanks to him I managed to buy the right car for me. Dean is an excellent sales man and I would recommend my family and friends to buy a car from JCT600 SEAT in Sheffield.

Nozmul Jaygirdar, SEAT Sheffield

Jason Dorset helped us to find the car we were looking for and looked after us very well. Luke also helped us the previous day talking to us about options and taking us on a test drive. We are very pleased with our new car and the help we received.

Emma Krousti, Audi York

The team have been very helpful and have looked after us throughout the purchase. I would recommend to anyone.

Paul Baker, Audi Hull

This is our first Audi, and me and my husband were introduced professionally and pleasantly by Steve Watt of Boston Audi. Steve made us very welcome and explained every detail clearly. The test drive was excellent! Our first Audi experience overall was 5 stars. I am really pleased with the new car. Many thanks to Steve Watt who is a first class salesman!

Julie Gardner, Audi Boston

I bought a lovely Audi A4 without seeing it as it was still in preparation - I’ve never done this before and I was obviously apprehensive but was reassured by John that everything would be spot on - and it was. The car is immaculate and runs like a dream, John wasn't pushy with the sales either but kept me up to date frequently at different stages of the sale. I am in love with my new car! I would definitely recommend this dealership and the sales person to family and friends!

Dominic Turner, PriceRight Rawdon

David Smith at Audi Grimsby was very helpful from the onset of our enquiry. Not pushy, very friendly and above all, honest and easy to work with.

Sharron Wem, Audi Grimsby

I recently bought an Audi A1 from Jamie Anderson at Audi Grimsby and would like to say that the service I received was absolutely brilliant. Jamie made my first Audi buying experience a real pleasure; he was extremely helpful, very welcoming and overall provided amazing service. I highly recommend Grimsby Audi and Jamie especially.

Steven Parker, Audi Grimsby

Just picked up my new Vauxhall Astra this morning from your lovely new showroom in Bradford, I had great service from start to finish, especially from Gary Mouatt, who really does go the extra mile to help. Chris was great and explained the entire in car technology. I would definitely recommend. Many thanks - David Yates.

David Yates, Vauxhall Bradford

Very smooth exchange of cars. David Howley-Oates made the whole experience very easy. He was helpful and informative. It has been a pleasure dealing with him.

Gillian & Philip, Volkswagen Sheffield

I was really impressed with the service I received from Michael at Vauxhall Bradford! He was very helpful and went the extra mile to make sure I got the car I wanted. He’s very polite and friendly!

Alyson, Vauxhall Bradford

Fabulous service, Chris was very helpful and gave us all the information we needed to make a decision on buying a new car. We are very happy with our purchase. We had a baby before we collected the car and was greeted with a card and gift to celebrate. Very happy customers. Thanks.

Perry Casey, Mazda Bradford

My experience has been amazing here at JCT600, Gary has been wonderful to deal with, always provided us with accurate information and we’ve never been misled. We will definitely be back to see him again for a new car. Keep up the good work Gary!

Bilaal Mir, Volkswagen Bradford

Great service and communication throughout the purchase of my GTI, many thanks to Ashley Jessop and Wayne Eastwood for running me through everything and being extremely helpful.

Sam Butterworth, Volkswagen Bradford

I have just taken delivery of my new Golf SV from JCT600. The sales executive Mr David Hawley Oates has been extremely helpful throughout. I feel he went the extra mile to ensure he found me the right car and to ensure that all my requirements were met. I feel he had my interests at heart, something which is refreshing in this day and age.

Mr & Mrs Laverick, Volkswagen Sheffield

Excellent service from Lincoln Audi. I was looked after very well by Jack Watson and whole team. I will come back for my servicing and maybe another car in the future. I've been coming here for years and will continue to do so. I would highly recommend Jack and the site.

John Whitaker, Audi Lincoln

We have just purchased a nearly new Golf and would like to acknowledge the excellent sales and after sales service that we received from your Sales Executive, Glenn Saxton. He was very knowledgeable, friendly and professional throughout the whole process and we wouldn't hesitate to recommend him to family and friends.

Eileen Meehan, Volkswagen Wakefield

Fantastic service from Dan he was very polite and very professional. Having purchased three cars now from JCT600 I would recommend Dan as the person to ask for from my experience.

John Smith, Mercedes-Benz Chesterfield

I am very happy with the service I received from Joe Hollings and the customer care! Excellent stuff. Matt & Henriett.

Mr & Mrs Davis, Peugeot Bradford

I purchased an A-Class from Clare at Harrogate and the whole process was great. I was shown all the different finance options and she helped me choose the right one. She was always in contact with me throughout the process and kept me up to date with arrival of my new car. Clare has been very helpful and really made my experience of buying a car a good one. I would highly recommend the dealership and Clare herself if you would like to buy a new car. Thanks.

Daniel Fraser, Mercedes-Benz Harrogate

I apprehensively came back to Mercedes-Benz of Chesterfield after previous customer service. I was greeted by Dan Parker, who from the minute I stepped in has gone above and beyond, brilliant. I have been in and test driven three A-Classes; all such wonderful experiences. I have never been made to feel like the stereotypical twenty three year old woman that I have been made to recently in other places. The service here has been incredible. Thank you.

Molly Andrews, Mercedes-Benz Chesterfield

I was really impressed with the service I received from Gary as he was very helpful and went the extra mile to make sure I got the car I wanted. He’s very polite and friendly.

Lacey Jacobs, Volkswagen Bradford

I first called into the dealership on a whim and was greeted by Sophie Ross with such a warm welcome that I was already won over to the thought of owning my first Mercedes-Benz. I am known for my discernment and Sophie took heed of everything I said and went the extra mile to ensure I got exactly what was right for me. The service she has provided has been unwaveringly friendly and informed, Sophie is a wonderful ambassador for your group and her professionalism, personality, knowledge and manner are exemplary. I am sure you recognise the asset you have in Sophie and will reward her accordingly. Sincere thanks also to Nash and Robin.

Fi Manvell, Mercedes-Benz Chesterfield

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