Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

I found the sales advisor Jamie Cundy to be most helpful, very informative, professional, polite and no hesitation to answer any of our questions. Also thanks to Robin the showroom Manager. I would recommend JCT600 to anyone, friendly staff and a well worth while trip all the way from Warrington. No questions were unanswered and very helpful with paperwork details. This is a very good Mercedes-Benz showroom.

Sharon Goode, Mercedes-Benz Chesterfield

Excellent customer service, Neil was outstanding and he couldn't have done anymore.

Jim Overton, Audi Lincoln

I want to thank Michael Chang for the excellent service when I purchased my new Volkswagen Polo Match Edition. He was very professional yet friendly and made the whole experience a smooth process. We were made to feel special at the hand-over this week and I would recommend JCT600 Volkswagen Bradford to anyone.

Karen Farrow, Volkswagen Bradford

My salesman Richard Young was helpful, courteous, knowledgeable, friendly and a pleasure to deal with.

Nick Squire, Audi Grimsby

Having just purchased a Vauxhall Adam from your SEAT dealership in Bradford I felt it was only right to acknowledge the fantastic service I received from your colleague Chris Grey, what a great attribute you have to your organisation. I want to be honest here and say that I would not have bought the car had it not been the way Chris looked after and dealt with my initial enquiry. From phone calls to emails, personal video and articulation of car, including little issues that have been addressed and most importantly his unpressured open honest style I would probably have bought a similar car much nearer to home some fifty miles away.

Andy Davies, SEAT Bradford

I recently purchased a used ML250 and would like to highlight the fantastic customer service and professionalism that James Hollingsworth gave me. From my initial enquiry to sealing the deal James kept me informed and delivered upon his promise. I would certainly recommend Mercedes-Benz of Harrogate and the expertise James provided.

David Fletcher, Mercedes-Benz Harrogate

My experience at JCT600 was really amazing; Wayne Eastwood the sales person who was looking after me answered all of the questions that I needed answering. He was very approachable, kind and clearly knows exactly what he is doing. He was a big part of why I bought the car from Volkswagen because even though the car was slightly cheaper somewhere else when considering insurance, he really reassured me of all the benefits of choosing this dealership. He is a really lovely guy, gave me regular updates on what was going on with my car and clearly showed me how to use everything when I came for the handover. I would definitely give him 5 out of 5 stars; he is really genuine and has made the experience 100% better for me. I will definitely come back for another car in the future, I was able to have a test drive, the car was 100% how I wanted and ordered it and the service was spectacular.

Chelsea Cade, Volkswagen Bradford

I am very happy with the service. Many thanks to Josh Leeming for his patience and help and for explaining any questions that I have asked. The help in choosing the right car and trim levels was extremely beneficial for me.

Keith Smith, Audi Lincoln

My overall experience with JCT600 Peugeot was really good; Joe Hollings and his manger were both really friendly and supportive through my journey of getting my new car. I was given full details and they explained everything really well, 10/10 service I would definitely recommend Joe and the rest of the team at JCT600 Peugeot Bradford.

Mr Miah, Peugeot Bradford

Dominic was a pleasure to deal with from start to finish. He was very helpful and listened to what we wanted and didn't bombard us with the usual sales pitch. We'd have no hesitation is recommending or using Dominic again in the future.

Robert Webb, Mercedes-Benz Harrogate

It has been such a pleasure to buy a car from a dealer and to be treated with such respect. Nothing was too much trouble and I was certainly not patronized. We would highly recommend anyone wanting to buy a new or second hand car to visit this place. Dave is such a funny yet professional guy.

David Nichols, Audi Grimsby

Dave Nichols has made the experience of purchasing my Audi TTS exciting, pleasurable and amazing. From my first meeting, to the test drive and all the way through to collecting it today nothing has been too much trouble. A fantastic salesman who cannot do enough for you. A real pleasure to deal with. I hope when I change my car again Dave is still there!

Miss Sonja Genney, Audi Grimsby

Andy was very helpful and patient. I also felt that he wasn't too pushy.

Debbie Gavin, Peugeot Bradford

I have visited the local Bradford Vauxhall dealership with regards to a Tyre issue. I spoke with the Service Department Manager Luke Bostck and his staff, Danielle Hyland-Lister and John Cleghorn who had dealt with my issue fantastically. They have fantastic customer focus and were able to get me the best deal on tyres as well as giving me the best advice on how to proceed.

Mikael Allen, Vauxhall Bradford

I'd like to send feedback regarding a member of your team, Benjamin Millen, when I purchased my Volkswagen GTD a few days ago. I was impressed by the customer service which was given by Ben who was knowledgeable and friendly when asked about the car itself. He was polite and I was in general, very happy with the service I got. I was told good things about JCT600 Bradford before I made the purchase and the recommendation matched my expectation.

John Sharp, Volkswagen Bradford

Will Cairns provided great customer service and nothing was an issue. Will went above and beyond when I came back and tried the car twice with loads of patience.

Deborah Dickinson, Volkswagen Bradford

I would like to thank Ben Millen for making the process fun and hassle free. Ben is a great guy, very professional and really went the extra mile both to find the right deal for me and to make sure the car was pristine. Thanks Ben!

David Atkinson, Volkswagen Bradford

I had a fantastic experience purchasing my new car, not only was the process smooth and easy but Jason went above and beyond to help our customer journey. We felt truly looked after and felt confident in our purchase. I am also very impressed with the follow up and after-care.

Naomi Booth, Audi York

I have been dealing with Stephen O'Keefe with regard to purchasing a Volkswagen Shuttle Transporter. Stephen's service and his manner were excellent. He provided prompt and efficient service, with knowledge of the vehicle to hand. Volkswagen now purchased. I am very happy with Stephen's service and help. 

Atholl Davidson, Volkswagen Sheffield

I recently purchased my Volkswagen Polo from Wakefield. My salesperson Glenn Saxton was very helpful and made the whole experience very pleasant from start to finish. Glenn and his colleagues made my experience very pleasant and enjoyable.

Adam Connell, Volkswagen Wakefield

I just want to write a little line to tell you how impressed I was with David Nichols at the Grimsby Audi branch. David made us feel at ease from the start, wasn't pushy or persuasive; and made the whole transaction smooth, efficient and painless! David kept us up to date with regard to our purchase and was always on hand when we had any queries. I would not hesitate to recommend him to anyone and will more than likely go back to him to make future purchases.

Adam Clark, Audi Grimsby

I cannot rate this dealership any higher. The customer service skills are amazing; we were greeted with a smile from every member of the team and made to feel more than welcome. From the start William Burton handled my enquiry and his attitude towards me was 5*. He was always happy to help and even kept in touch whilst away from work. It was a far drive for me but I would happily make the journey again tomorrow knowing I would be attending such a high class, well run establishment. Thank you for you excellent service.

Ryan Innes, Audi Grimsby

Thank you to Qasir and the team at Chesterfield, I have always purchased from this branch the service is impeccable. Qasir helped me with the search of my car and also did a thorough demonstration of all controls and features of the car on handover. Top marks, would recommend.

Willam Hallam, Mercedes-Benz Chesterfield

Dan Parker has been a pleasure to deal with, very informative and an asset to the company. I’m very happy with the service from him and the whole team.

Charlie, Mercedes-Benz Chesterfield

Great customer service, it’s always great to have someone who is happy in their work, and Joe Hollings clearly is! Joe explained everything in full detail and he was very friendly. The hot chocolate was great - thank you, Chris Smith.

Christine Smith, Peugeot Bradford

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