Customer Services

Steve was the gentleman who dealt with and was very professional and told us everything that we needed to know. Dealing with a decent and honest sales person makes a massive different for us. Steve is a star! Our experience was a really nice and enjoyable one. Thanks!

We were very happy with our experience dealing with Clare at Mercedes-Benz of Harrogate, she was very helpful and kept us informed, we would recommend.

Michael Chang was superb from beginning to end! Michael is a pleasant man, always happy to help, but genuine with his attentions to dealing with us as his customers. A real credit to the team, one to keep and we will certainly be returning customers based on this experience alone!

Excellent treatment from David Howley. I am very happy with the deal and the outcome. I was also kept up to date with progress and received swift possession of the vehicle.

We received fantastic service from start to finish from David Howley-Oates. Thank you very much from the whole Hodgson Frost family. 

I would like to give special mention to Dennis Beverley of the Motability section, he has been brilliant every time I have had to contact him about anything, he cannot do enough to make you feel comfortable and at ease whenever you visit the showroom. I was considering going to have a look at the new 'Baleno' at Suzuki, but after visiting Dennis and discussing the new Corsa with him, I was more than happy to order from you once again, and I am very glad that I did, it's an amazing car and I can't thank him enough, I would like to stress that he was not in the least pushy or bullish, he just explained the differences and improvements and I just couldn't wait to take delivery. I am over the moon with the car so thank you Dennis and JCT600 for my pleasant driving experiences.

Glenn Saxton is a credit to your team. He is helpful, knowledgeable and professional. He even came into work on his Saturday off to ensure collection of the vehicle ran smoothly. Thank you Glenn!

Absolutely fabulous customer service from Liam Matthews, all queries solved from start to finish! Lovely to see a fresh friendly face!

Steve and workshop staff were extremely helpful even though they were busy and at the end of the day.

Thank you for your excellent service at the JCT600 Volkswagen Bradford showroom, Steven Burt was very helpful and your customer service was most impressive. Nice touches in the pre and post video messages. The car in the showroom was covered up for the 'big reveal' which makes your customers feel special. Many thanks for the car cleaning products, and also the teddy!

I have been coming into the Hull branch for many years now and have had the pleasure of dealing with Dan for the last five or so years. He has always worked hard giving great service and making sure I get the best deal for me and my children. He is friendly, very knowledgeable and recently has helped me through the months after an accident, guiding me through the mounds of paperwork and calls I've had to make. I honestly don't think I could have done it all without him!

I had a lovely experience buying my new car. Zee was friendly, approachable and extremely charismatic. He was sensitive to the fact that I had unfortunately had a car accident three months prior to collecting my Golf. I was nervous and anxious about driving again but he was very understanding and I didn't feel pressured to make any rash decisions. I felt it was my choice and not just a job to him. It is a great quality to have in a sales executive as I would now highly recommend Zee and the team at the Hull branch. The mixture off friendliness and expertise is very prominent whilst staying professional and they have consequently gained a loyal customer. Also the videos and updates regarding my new car from Zee were a lovely, personal touch!

Good service, thanks!

Joe Hollings was fantastic from the very start. I was more than happy with how he set out what we were going to do; he never put me and my wife under any pressure and was extremely professional. He was knowledgeable yet personable and I will definitely be buying my next car from him! Thank you.

I am really pleased with the customer service I have received; Joe Hollings has been very helpful and informative all the way through the process of buying my new car. Thank you!

JCT600 Vauxhall Bradford were great because after looking for the car I wanted I eventually found one at this dealership. Although I was not from the area and live approximately 100 miles away I spoke with the salesperson, James Kendall, who was great, he explained everything to me and sent me a personal video of the car which was a great representation of the vehicle. James was great at explaining and giving me the answers to all of my questions. So with all my questions and queries answered by James I decided it was worth traveling to JCT600 and ended up agreeing a deal on the car of which I am very happy with. I would recommend this dealership and James to anyone. Thanks JCT600 and thanks James.

I recently had my car serviced and at the time mentioned a warranty issue. The matter was immediately taken on board by a member of staff, Danielle Hyland-Lister. She referred to the warranty manager and the matter was resolved in a short period. Danielle took ownership of the issue from start to finish and kept me informed. Very impressed and would recommend JCT600 Vauxhall to others.

We have just purchased our fifth new car from Volkswagen York, once again David Walton and his team exceeded all of our expectations. Joel Ricketts dealt with our order and vehicle handover and both members of your staff are a credit to JCT600. We will definitely return to buy our next vehicle from them and will recommend to our friends and family. We received a personal service and we are very happy with our purchase and the entire experience.

Stellar customer service from my sales person, Jeremy Hazelwood. It was a pleasure dealing with such a professional, straight up and no nonsense salesman.

I buy a new car every three years and never left feedback but there are qualities about Steve Thompson and Volkswagen Bradford which made my experience exceptional that I simply must share. During the start of my purchase, Steve offered me lots of balanced advice in helping me to weigh up the right car for me. He gave me fantastic advice on the extras available and those that would be relevant to me. Furthermore, the staff at Volkswagen would always offer a drink and also offer to bring it to the table to make it easy for me as I use crutches. They also offered colouring books to the kids and had a PlayStation which made any waiting fun for the kids. As there would be an almost two month wait for the Golf 7.5, Steve regularly kept me informed on the progress which was key as I was really excited and Steve definitely kept this alive with his regular progress updates. Steve also made amendments to my order without making me feel like a pain for changing my mind again and again. Steve also went out of his way and would respond to texts and calls no matter what the time including his days off! Now that's commitment! Once the car arrived he sent me videos on the progress which I shared with friends and family which made the experience of getting a new car a shared one. Just want to say a great big thank you for the exceptional service offered to me by both Steve Thompson and Volkswagen Sticker Lane, Bradford. Thank you!

Adam was really helpful and friendly. He guided us through finding the right car for us and was not at all pushy, which we really appreciated. It was a pleasure dealing with him. Thanks Adam.

I was lucky enough to get in touch with Ryan Lount at your Sheffield Van Centre dealerships, and from the first phone call he was so helpful and professional. I would rate the level of his commitment to getting me what I needed as a ten out of ten. I will certainly recommend him to my friends in the industry I work in. Well done and thank you again Ryan.

Dami was really friendly and welcoming. I am very happy with the service that I have received. Thank you!

Patrick was brilliant! He really is a top lad!

This is our first Mercedes-Benz purchase and it has been an absolute pleasure thanks to Dan, his product knowledge and his friendly service. I think it’s fair to say, we were not the easiest of customers and at times were a little shaky but Dan just left us to come to our own decision. We love the car and will definitely be back… we’ve got our eye on the C-Class. Thanks again Dan.