Experience

Customer Services

At JCT600, our ambition is simple. We want to be ‘The Best People to do Business With’. And to achieve this, we need to be The Best Place to Work and The Best Place to Shop.

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you, which is why we encourage all of our customers to share feedback regarding any aspect of our service level. Whether positive or negative, please use the links below.

I want to recognize a member of the team

I am not happy and need to let you know

We recognise that sometimes not everything goes as smoothly as you, or we, would like but in these rare instances, we will do all we can to resolve any concerns as quickly and effectively as possible.

Who should I contact?

Each JCT600 branch operates as an independent business within our organisation. Therefore, the Head of Business responsible for the site should be your first point of contact. Please see the dealership page for details.

In the unlikely event that the Head of Business is unable to resolve the issue, or if you feel that your complaint requires further attention, each division has a Brand Director. Details can be found on each brand pages.

Should we be unable to reach an agreement and resolve your complaint via our internal procedures, you may refer your complaint to a dispute resolution provider (known as ADR). To find out more, please click here.

Customer Satisfaction Survey

We are passionate about customer service, so much so that we survey each of our customers to determine satisfaction levels to ensure we are meeting our customers' needs. We use the feedback from our surveys for ongoing improvements to our customer care and services across our dealerships. We also ask that you share your comments with other customers by way of Google business reviews or social media reviews.

We’ve shared these below so you can see what some of our customers have recently had to say about their JCT600 experience.

Steve was the gentleman who dealt with and was very professional and told us everything that we needed to know. Dealing with a decent and honest sales person makes a massive different for us. Steve is a star! Our experience was a really nice and enjoyable one. Thanks!

Paula Bull, SEAT Bradford

We were very happy with our experience dealing with Clare at Mercedes-Benz of Harrogate, she was very helpful and kept us informed, we would recommend.

Susan Chambers, Mercedes-Benz Harrogate

Michael Chang was superb from beginning to end! Michael is a pleasant man, always happy to help, but genuine with his attentions to dealing with us as his customers. A real credit to the team, one to keep and we will certainly be returning customers based on this experience alone!

Daniel Bell, Volkswagen Bradford

Excellent treatment from David Howley. I am very happy with the deal and the outcome. I was also kept up to date with progress and received swift possession of the vehicle.

Julia & John, Volkswagen Sheffield

We received fantastic service from start to finish from David Howley-Oates. Thank you very much from the whole Hodgson Frost family. 

Marcus & Mary Hodgson Frost, Volkswagen Sheffield

I would like to give special mention to Dennis Beverley of the Motability section, he has been brilliant every time I have had to contact him about anything, he cannot do enough to make you feel comfortable and at ease whenever you visit the showroom. I was considering going to have a look at the new 'Baleno' at Suzuki, but after visiting Dennis and discussing the new Corsa with him, I was more than happy to order from you once again, and I am very glad that I did, it's an amazing car and I can't thank him enough, I would like to stress that he was not in the least pushy or bullish, he just explained the differences and improvements and I just couldn't wait to take delivery. I am over the moon with the car so thank you Dennis and JCT600 for my pleasant driving experiences.

Maurice Oldfield, Vauxhall Castleford

Glenn Saxton is a credit to your team. He is helpful, knowledgeable and professional. He even came into work on his Saturday off to ensure collection of the vehicle ran smoothly. Thank you Glenn!

Penny Perry, Volkswagen Wakefield

Absolutely fabulous customer service from Liam Matthews, all queries solved from start to finish! Lovely to see a fresh friendly face!

Kate White, Audi Lincoln

Steve and workshop staff were extremely helpful even though they were busy and at the end of the day.

Adrian James, Volkswagen Van Centre Sheffield

Thank you for your excellent service at the JCT600 Volkswagen Bradford showroom, Steven Burt was very helpful and your customer service was most impressive. Nice touches in the pre and post video messages. The car in the showroom was covered up for the 'big reveal' which makes your customers feel special. Many thanks for the car cleaning products, and also the teddy!

Beverley Middleton, Volkswagen Bradford

I have been coming into the Hull branch for many years now and have had the pleasure of dealing with Dan for the last five or so years. He has always worked hard giving great service and making sure I get the best deal for me and my children. He is friendly, very knowledgeable and recently has helped me through the months after an accident, guiding me through the mounds of paperwork and calls I've had to make. I honestly don't think I could have done it all without him!

Dan Longman, Volkswagen Hull

I had a lovely experience buying my new car. Zee was friendly, approachable and extremely charismatic. He was sensitive to the fact that I had unfortunately had a car accident three months prior to collecting my Golf. I was nervous and anxious about driving again but he was very understanding and I didn't feel pressured to make any rash decisions. I felt it was my choice and not just a job to him. It is a great quality to have in a sales executive as I would now highly recommend Zee and the team at the Hull branch. The mixture off friendliness and expertise is very prominent whilst staying professional and they have consequently gained a loyal customer. Also the videos and updates regarding my new car from Zee were a lovely, personal touch!

Anonymous, Volkswagen Hull

Good service, thanks!

Hannah Allsworth, Audi Lincoln

Joe Hollings was fantastic from the very start. I was more than happy with how he set out what we were going to do; he never put me and my wife under any pressure and was extremely professional. He was knowledgeable yet personable and I will definitely be buying my next car from him! Thank you.

Richard Younger, Peugeot Bradford

I am really pleased with the customer service I have received; Joe Hollings has been very helpful and informative all the way through the process of buying my new car. Thank you!

Rebecca Jakes, Peugeot Bradford

JCT600 Vauxhall Bradford were great because after looking for the car I wanted I eventually found one at this dealership. Although I was not from the area and live approximately 100 miles away I spoke with the salesperson, James Kendall, who was great, he explained everything to me and sent me a personal video of the car which was a great representation of the vehicle. James was great at explaining and giving me the answers to all of my questions. So with all my questions and queries answered by James I decided it was worth traveling to JCT600 and ended up agreeing a deal on the car of which I am very happy with. I would recommend this dealership and James to anyone. Thanks JCT600 and thanks James.

Steven Sanderson, Vauxhall Bradford

I recently had my car serviced and at the time mentioned a warranty issue. The matter was immediately taken on board by a member of staff, Danielle Hyland-Lister. She referred to the warranty manager and the matter was resolved in a short period. Danielle took ownership of the issue from start to finish and kept me informed. Very impressed and would recommend JCT600 Vauxhall to others.

Keith Philpott, Vauxhall Bradford

We have just purchased our fifth new car from Volkswagen York, once again David Walton and his team exceeded all of our expectations. Joel Ricketts dealt with our order and vehicle handover and both members of your staff are a credit to JCT600. We will definitely return to buy our next vehicle from them and will recommend to our friends and family. We received a personal service and we are very happy with our purchase and the entire experience.

Sue Dickinson, Volkswagen York

Stellar customer service from my sales person, Jeremy Hazelwood. It was a pleasure dealing with such a professional, straight up and no nonsense salesman.

Flavio Di Giacomo, Audi Boston

I buy a new car every three years and never left feedback but there are qualities about Steve Thompson and Volkswagen Bradford which made my experience exceptional that I simply must share. During the start of my purchase, Steve offered me lots of balanced advice in helping me to weigh up the right car for me. He gave me fantastic advice on the extras available and those that would be relevant to me. Furthermore, the staff at Volkswagen would always offer a drink and also offer to bring it to the table to make it easy for me as I use crutches. They also offered colouring books to the kids and had a PlayStation which made any waiting fun for the kids. As there would be an almost two month wait for the Golf 7.5, Steve regularly kept me informed on the progress which was key as I was really excited and Steve definitely kept this alive with his regular progress updates. Steve also made amendments to my order without making me feel like a pain for changing my mind again and again. Steve also went out of his way and would respond to texts and calls no matter what the time including his days off! Now that's commitment! Once the car arrived he sent me videos on the progress which I shared with friends and family which made the experience of getting a new car a shared one. Just want to say a great big thank you for the exceptional service offered to me by both Steve Thompson and Volkswagen Sticker Lane, Bradford. Thank you!

Sarfraz Arif, Volkswagen Bradford

Adam was really helpful and friendly. He guided us through finding the right car for us and was not at all pushy, which we really appreciated. It was a pleasure dealing with him. Thanks Adam.

Pamela Sharp, PriceRight Rawdon

I was lucky enough to get in touch with Ryan Lount at your Sheffield Van Centre dealerships, and from the first phone call he was so helpful and professional. I would rate the level of his commitment to getting me what I needed as a ten out of ten. I will certainly recommend him to my friends in the industry I work in. Well done and thank you again Ryan.

Jim Meakin, Volkswagen Van Centre Sheffield

Dami was really friendly and welcoming. I am very happy with the service that I have received. Thank you!

Safiya Omar, Volkswagen Bradford

Patrick was brilliant! He really is a top lad!

Jason Depledge, Audi Doncaster

This is our first Mercedes-Benz purchase and it has been an absolute pleasure thanks to Dan, his product knowledge and his friendly service. I think it’s fair to say, we were not the easiest of customers and at times were a little shaky but Dan just left us to come to our own decision. We love the car and will definitely be back… we’ve got our eye on the C-Class. Thanks again Dan.

Jill Bates, Mercedes-Benz Chesterfield

Official Authorised Centres for 18 Manufacturers

Trusted by the world's best manufacturers for over 70 years

Independently owned family business