We're Here To Help

Looking for help? We're here for you.


Following the Government's latest announcement of new lockdown measures, our showroom doors are once again closed.

However, we continue to be open online! You can reserve and buy online for home delivery. Our vehicle servicing, parts and repair centres continue to be fully open and operational, by appointment only. 

That means that customers with existing service, MOT or repair appointments will still go ahead, and for customers whose vehicles require attention or parts, we are still taking bookings. Just visit jct600.co.uk/service-booking

If you are attending a service, repair or MOT appointment at one of our dealerships, the current law dictates that you must wear a face covering unless you are exempt. Every one of our colleagues will also be wearing a face covering, both inside and outside our premises. That includes colleagues working in our dealerships, parts and service counters, valet bays and workshops.

 

Appointments

For your safety and for the safety of our colleagues, appointments for servicing continue to be essential so that we can safely manage the number of people in and around our dealerships and workshops. Appointments must also be attended by a maximum of two guests.

Although our showrooms are physically closed for sales, our remote Sales teams continue to be available, so don't delay if you're ready to buy! Contact us via live chat, email or phone, and we'll be delighted to find a date and time that suits you.

If you are looking for a new vehicle

Our sales teams will be available to help you either by telephone, email or live chat as usual. If you’ve discovered your dream vehicle online, you can take advantage of our online reservation service.  What's more, we also offer home delivery.

To browse 1000s of new, nearly new, and used vehicles in stock, just visit www.jct600.co.uk

Garage Workshop Services & Service Department Safety

Our workshop services remain fully open, and we are taking appointments for all routine servicing, MOT, repairs and parts.  We have a number of new measures which have enabled us to run our workshops safely: contactless handover, thorough vehicle sanitisation processes, personal and vehicle protective equipment, timed-appointments and revised layouts to ensure we guarantee effective social distancing.

Postponed Appointments
Our teams will continue to contact customers who have had an appointment previously postponed. If you are an existing customer, with either an overdue or upcoming service or MOT, please look out for an email, phone call or text message from our team inviting you to re-book your service, MOT or repair appointment.

MOT Appointments

Many customers, earlier in the year, had MOT appointments postponed or cancelled due to the first period of lockdown. We have been actively contacting those customers to rebook. In the meantime, you must keep your vehicle safe to drive; please visit Gov.uk for more information and guidance on keeping your vehicle legally safe.

To assist our colleagues carry out our thorough sanitisation process efficiently and effectively, please remember to remove all personal effects from the vehicle prior to drop off.

Please visit Gov.uk for the latest guidance on the MOT extension.  

If you have a vehicle on order and are awaiting delivery

Stock Vehicle Orders
If you have a vehicle on order, we totally appreciate that you will be really keen to get behind the wheel of your new vehicle.  We hope to be able to deliver all stock vehicle orders as soon as possible through our home delivery service. 

Contactless Home Delivery
We're delighted to be able to continue to offer contactless home delivery for vehicles on order.

We will fully sanitise your vehicle and deliver it to your door by transporter, with contactless handover from a JCT600 colleague. Alternatively you can also collect from store.  We have introduced both personal and vehicle protective equipment for maximum safety. Please contact your supplying JCT600 retailer if you would like to request a collection or home delivery for your vehicle purchase. 


All vehicle home deliveries will be strictly by appointment only, assisting us in operating within our social distancing policies during lockdown. 

Factory Orders
If your vehicle was on factory order, it may be that your delivery timeframe has been affected by the broader impact of international lockdowns and supply-chain disruptions.
Please contact your supplying JCT600 retailer who will be able to answer any queries regarding vehicles on order.

Part-Exchange
If you have a vehicle which you are part-exchanging please be assured that, assuming there has been no significant increase in mileage, the value agreed will be held. When the time comes for you to take delivery of your new vehicle, you will need to bring with you the V5 (registration document), the spare keys, MOT certificate, service history and the locking wheel nut key (if fitted) of your part exchange so if you’re not sure where they are, now may be a good time to have a look around.

Finance-Related Queries

If you have questions relating to the finance on your vehicle - whether you are coming towards the end of your term and are unsure what to do next, or you would like to talk to your lender about a payment holiday - you should contact the appropriate finance house.

Use the table below to find the correct contact details, or alternatively, refer to the most recent communication you have received from your lender.

 

Finance Review Appointments
Some finance houses are experiencing high volumes of enquiries; should you have any difficulty contacting your lender or if you have any financial planning concerns at all, you can arrange a finance review appointment over the phone or by video call and a member of our team will contact you to discuss your options and help to find the solution that’s right for you.
Please email myfinance@jct600.co.uk with your vehicle registration number and details of your supply JCT600 retailer and a member of the team will contact you. 

Get in touch

As changes in day-to-day life continue to evolve, the team at JCT600 continue to be absolutely committed to customer safety as well as customer satisfaction.

Our colleagues are working remotely, and remain on hand to assist with enquiries and questions, so get in touch by chatting online, giving us a call, or dropping us an email. You can find contact details on our Dealership Directory. We'd love to hear from you.

Whatever your motoring needs, we’re ready when you need us.

John Tordoff
Chief Executive

Last updated: 5th January 2021, 2pm

Official Authorised Centres for 25 Manufacturers

Trusted by the world's best manufacturers for over 75 years

Independently owned family business