Most of the time buying and servicing a car goes as smoothly as clockwork. However, occasionally things do go wrong. Again most of the time these things can be addressed at local level but despite our best efforts and the benefits you enjoy from dealing with one of the UK’s largest family owned motor retailers and the backing of the National Franchised Dealer Association, there are still occasions where things may not go as smoothly as both you and we would hope. If you do have a complaint about your purchase, the first point of contact should be the Head of Business at the dealership who sold or serviced your car or email our customer care team at firstname.lastname@example.org. If this doesn't lead to an outcome you're happy with, we are pleased to point you to the new national Arbitration and Conciliation Service, run by our partners at the National Franchised Dealers Association.
Their aim is to help achieve the best possible outcome in situations where a customer is dissatisfied. Please give them a call between 9-5, Monday to Friday and they'll be glad to help you get the resolution you want.
National Arbitration and Conciliation Service
PHONE: 01788 538317
Financial Services Complaints
If we are unable to resolve any finance related complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This is a free of charge service. You can call their consumer helpline on 0800 023 4567 or visit their website at www.financial-ombudsman.org.uk. If you prefer to contact them in writing you can email email@example.com or contact them by post at the Financial Ombudsman Service, Exchange Tower, London, E14 9SR.