Vauxhall Castleford

Good service did all I asked with professionalism only down side is not been able to take the car for a test drive and was just given keys and a there you go but I put that down to COVID-19 would definitely recommend jct600 to friends & family

Fantastic service as usual. Always happy with our dealings with Vauxhall. Even in this pandemic we were still kept well informed and things ran as smoothly as possible.

My first visit was in July 2017 i was impressed with service and have remained so up to present day

I have a query re the MOT certificate and the windscreen wipers that form a part of that MOT. The wipers front and rear do not clear the screen and cause obstruction to view when it is raining, also they pause and bang at the end of their stroke, I believe they are worn and this would/should have been noticed on a test drive and rectified. They may well "operate" but not unlike the braking system, they must operate effectively, and in my opinion should have been changed. Also I have raised the fact that for two previous MOT's at different stations there have been advisory notes made about the front brake disc condition being of some concern. I fully understand what advisories are and believe they are posted to allow the owner to "keep an eye" on a potential problem. Therefore I cannot understand why your MOT tester has removed that advisory unless of course you have replaced the suspect brake disc or alternatively it has fixed itself, either way I have asked for clarification about that and as yet I have not received. If it has been found that the disc does not warrant an advisory, because it has been fixed, then fair enough, however, if it is still in the same "suspect" condition, why would the advisory be taken off? If it was placed on the previous two MOT's for no reason, then the DVLA need to know about those MOT stations. Finally, the rear passenger side seat release mechanism does not work from the boot remote position. I was advised you take a great deal of trouble to prepare and inspect your cars for sale, which cost JCT600 a lot of time and effort, hence you do not offer discounts on the prices you advertise and that is the reason you do not negotiate on the sale prices on your vehicles. I came to your showroom whilst passing on my way back to Hull from Leeds and asked if I could test drive the vehicle to be advised the battery is destroyed and needs replacing and for this reason I could not test drive the vehicle. Prior to sale the battery I was told would be exchanged for new. I have noted some areas on the car where the valet stopped short of "extensive" and is not clean. So the sales pitch regarding the time and trouble you go to on this occasion does not bode to well with reality. Having said the above, I was very pleased to be looked after by Arran. The items mentioned above were not his fault at all. They should have been checked and dealt with prior to sale. As you know we have a JCT600 in Hull, I wonder if the franchise allows me to pop the car into their garage on this occasion to let them take a look at it rather than my having to travel back to Castleford during these times when only necessary journeys should be made. ?