We’re doing everything we can to ensure that servicing, repairing or MOT-ing your vehicle is safe for you, and safe for us. Our dealerships will look very different for the time being, and we’ve made some changes to the workshop appointment process, all with customer and colleague safety in mind.
Read on to find out how we’re keeping you safe, both in dealerships and out on the road.
Booking your vehicle in for a service, MOT or repair
If your car or van is due its next service or MOT, it’s important that you book it in as soon as you’re able. Having your vehicle serviced and MOT’d on time and by expert technicians is vital to keeping your vehicle running smoothly for years to come.
When you get in touch with us to make a service booking, you’ll be given a dedicated, one-to-one appointment with a Service Advisor. Appointments are mandatory, and you will be given a specified time slot so that we can manage the number of people at any one dealership, which means we can ensure social distancing guidelines are followed at all times.
That also means appointments are limited, but we’re working hard to maximise availability for you.
Arriving for your service appointment
Before you arrive on site, you’ll receive a pre-appointment video call from a member of the team, just to confirm all the details with you.
Once you’re at the dealership, you’ll find clear signage and floor markings to direct you to the Service department, and we’ve installed desk screens and hand sanitisation stations to keep everyone safe and socially distant.
Every appointment is strictly ‘no contact’, so there’s contactless check-in and secure key drop for your peace of mind.
Unfortunately, we’ve taken the decision to close our refreshment centres and customer lounges for the immediate future, and customers will no longer be able to wait on our premises during service appointments. Of course, we hope to be able to re-open these services eventually and we trust you understand that this is purely with everybody’s safety in mind.
What happens to your vehicle while it’s with us?
Every one of workshop colleagues will be wearing the necessary PPE while they’re in contact with your vehicle, and we’ll be taking even more measures to ensure your vehicle is properly sanitised before handing it back to you.
You’ll still receive a complimentary Vehicle Health Check, and we’ll even send you a video of us conducting the VHC so you can exactly what we can see.
Once the vehicle’s had its final check, it will be thoroughly cleaned and sanitised, before being signed off and secured with a door sticker to make sure we don’t touch it unnecessarily before you arrive to collect it.
Collecting your vehicle
Contactless card machines will be available for payments of up to £45, and we’re also able to take payment over the phone for larger payments.
We know it’s a tricky time financially for a lot of people, so our interest free, flexible payment options continue to be available. Easily spread the cost of servicing and maintaining your vehicle over 2 to 6 months, and there’s pre-approval available too so it doesn’t have to affect your credit rating.
Just as with checking in, collecting your vehicle is totally contact-free. We’ll sanitise your key, and hand your vehicle back to you safely before wishing you a safe onward journey!
We might not be able to shake your hand, but you can still expect a warm JCT600 welcome when you bring your vehicle to us.
Thinking about buying a car with JCT600? Read about the changes we’ve made to keep you and our colleagues safe.