Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Having purchased 5 new cars (3 VW Eos & 2 VW Up) in the past 9 years from JCT600 Bradford I recently took delivery of a new VW Golf Cabriolet. As usual, I received superb service from start to finish. I would especially commend Sales Executive Michael Chang for his total professionalism throughout. He is a credit to JCT600 and Volkswagen.

Mr Michael Scargill, Addingham, Volkswagen Bradford

I have collected my vehicle from Chris Sugden this morning and I would just like to say that Chris has been brilliant throughout. I shall definitely be returning to get my new vehicle when the time is right.

Mr Colin Gilbert, Bradford, Volkswagen Bradford

I had a good level of service. Everything was explained to me very well. Trevor was very good, would recommend them to other people.

Miss Tracy Waddington, Leeds, Volkswagen Bradford

Dealt with Jaime Sanchez, very pleasant and knew all the details of the car I was asking about. Very happy with the car I have chosen, the finance agreement and Jaime has made this an easy experience.

Miss Francesca Tallant, Bradford, Volkswagen Bradford

I have had a truly brilliant experience at JCT600 Bradford. We are back for the second time and have travelled from Cheltenham today. Steve has been exceptionally helpful, I couldn't have asked for better service. Thanks Steve, we will definitely be back.

Dr Hannah Leng, Gloucestershire , Volkswagen Bradford

Wow - now I can be pedantic and fussy but even I couldn't find anything negative. From the moment I walked through the door compiling my short list of possible cars to the time I drove my new car away, I felt completely looked after without being pushed or patronised. All the staff were fabulous and it was those little touches like "young Mike" patiently showing me how Bluetooth worked on the car (I'm a technophobe). Mike Chang kept me updated throughout the whole process and I loved the video message updates that were regularly sent. His professionalism and customer service skills were exemplary. I don't hesitate to recommend Mike Chang and VW Bradford for a fabulous customer experience. THANK YOU

Miss Joanna Hammond, Bradford, Volkswagen Bradford

I made an entry here when I viewed my used CC last week. Now I have taken delivery I feel that I should write again. This Saturday Chris Sugden was actually on a rest day, yet he came in to the dealership to make sure I was happy with everything before I left for home. He and it seems everyone else here, go the extra mile to make sure all is well with a car purchase. I live more than 200 miles from Bradford, but if I ever want another VW I will be returning here. Thank you Chris.

Mr Mark Pople, Wantage, Volkswagen Bradford

Extremely good service and no hassle.

Mrs Julie Searby, Wakefield, Volkswagen Wakefield

Purchased second hand Audi Q5 from Audi Grimsby, had few issues with the car when it was purchased and the car was taken back to the garage. All my concerns were dealt with and had great communications with Karl throughout the repairs. Car was returned in gleaming condition, inside and out, delighted with the results. Many thanks to Jon, Karl and their team for making things right for a very fussy customer.

Mr Stephen Hepburn, Hull, Audi Grimsby

I am over the moon with the service I have received. I would like to give special thanks to Kebba Sanneh who has made me feel as if nothing is too much trouble. I would 100% recommend my family & friends to purchase an Audi from the above branch & will certainly purchase from them again myself. Exceptional standards.

Mr Kevin Smith, Sheffield, Audi Sheffield

I purchased my Fiat 500 from JCT600 in Hull. I had my heart set on a blue Fiat and this was no problem to find. The process was very easy and Carl Middleton kept me informed at every stage. He made sure I had nothing to worry about and the hand over was very quick. Completely in love with my perfect new car. Thank you for the fantastic customer service. I will definitely be back for my next car.

Miss Rebecca Robinson, Filey, Peugeot Hull

Fast and efficient service. Friendly yet professional throughout. A pleasure to do business with, thanks Lee Davison & JCT600 Hull.

Mr John Hindmarsh, Leeds, Peugeot Hull

BRILLIANT!!!! Every aspect of the experience has been exceptional. The car is fantastic! The salesman was thorough, knowledgeable and not pushy at all. The salesman manager was excellent and clearly explained all the paperwork and aftercare. Have nothing but positive things to say!

Miss Jemma Coleman, Metheringham, Peugeot Hull

Great friendly service. Lee was very helpful and clear about the car and no time did I feel pressured in buying the vehicle. The whole process was nice and easy and would highly recommend Lee and JCT600 to anyone that asked.

Miss Helen McCreath, Hull, Peugeot Hull

It is a reliable car that I wanted. I was surprised that the warning icon showed up when my tyre pressure went down by three nails pointed. I went to Scotland last week and it did not let me down for such long travelling. Very good car and I am happy with it. I will recommend it to my clients if I have a chance.

Mr Yau Tak Marco Lee, Leeds, Mazda Leeds

Just collected a used Mazda2 from JCT600 Mazda Leeds, the service given by the salesman Richard Miller was first class from start to finish (very rare today). Made the process a pleasure and easy to complete, no hard sell, just lots of help and good advice thank you.

Mr David Anderson, Leeds, Mazda Leeds

Very pleased with the excellent service we received from all the staff at VW Chesterfield, particularly Craig Deakin and the lady on reception, who dealt with my wife and I in a very professional manner. We made 3 visits before deciding which car to buy and the staff, on all occasions were very friendly, courteous and polite. We were always made to feel welcome and nothing was too much trouble. We are very pleased with our choice of car and would not hesitate to recommend VW to others.

Mr Terence Kelly, Chesterfield, Volkswagen Chesterfield

I have to let you know that Luke Sheard made the overall experience stress free and simple. He was extremely professional and very helpful. Luke kept me informed every step of the way from looking at the High UP, until pick up day. I had a problem with the radio but Luke stepped in straight away and got it sorted for me. If any of my friends are in need of a VW I would highly recommend this dealership and especially Luke.

Mrs Betty Brooks, Sheffield, Volkswagen Sheffield

Fantastic service, I felt like Charlie the sales executive who dealt with us, dealt with everything and made it very easy for us. It's the first time we have bought a car and we will definitely be coming back to see Charlie when we decide to get a new one in a few years. Thank you very much for all your hard work.

Miss Stacey Scanlon, Bradford, SEAT Bradford

I would like to commend Eddie (SEAT) and Karl (Mazda) for their customer service and attention to detail. Eddie kept in contact on a regular basis and is an asset to JCT600.

Mr Antony Eckersley, Pudsey, SEAT Bradford

Exceptional service, looked after very well by our sales executive Scott. Having visited our local Audi dealer with the absolute intention to buy a vehicle from them, SEAT Bradford's attention to detail and willingness to understand our circumstances at the time, allowed us to walk away with a vehicle which more than met the spec we required. I would recommend this dealership to anyone interested in a VAG group vehicle.

Mr Dan Desai, Bradford, SEAT Bradford

The sales man was great, he got me the car on time. All I can say is thanks to the sales man and I will be going back in three years time to get a new car.

Mr Kevin Marples, Liversedge, Peugeot Bradford

I was extremely pleased with my total buying experience. We needed to replace our much loved, extremely reliable but now very aged and somewhat sick Volvo estate before it died totally. Looking at possible options I noticed on your website a vehicle that I really liked the look of, but was not expecting to be able to afford in the light of current financial commitments to major expenditure on my property portfolio. The sales executive offered me a very good finance deal, so good I knew we would have no problem with the repayments, and a test drive convinced me this was the car for us. The car was prepared for us promptly. On collection at the showroom I received a comprehensive guide to the vehicle, all the features and assisted in arranging the settings I wanted. We tend to keep our vehicles for quite a long time, so we may not be back for a replacement for quite a while, but this would confirm that the vehicle is the right one for us and I am sure we will be back when eventually it is time for a replacement.

Mr John Malcomson, Sheffield, Mercedes-Benz of Sheffield

I have nothing but good things to say about the way Liam Gallagher in your Sheffield branch has represented your company. He has been tireless in his efforts to find me just the right car. He is personable and friendly and has always made himself available to help. My car is perfect thanks to Liam. Thanks.

Mrs Sarah Gilpin, Sheffield, Mercedes-Benz of Sheffield

We were helped with our car purchase by Wayne and from the first handshake to the last he was extremely helpful, nothing was too much trouble, all queries answered and kept in contact throughout the process. This had to be the nicest, stress free car purchase we have ever made. We will not hesitate in using JCT600 again and in particular seeking out Wayne Duplock, a credit to your company.

Mrs Pauline Crawford, Sheffield, Priceright Sheffield

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