Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I found the staff at VW Newark more than helpful. I couldn't have had more understanding and guidance, especially from Ryan Lount. He guided me through all the options step by step. Not only very enthusiastic and knowledgeable about the car but extremely kind. If I had to mark my experience out of 10 I would mark it an excellent 10. I'd recommend JCT600 Newark highly to others. Thank you Ryan.

Miss Christine Dawkins, Newark, Volkswagen Newark

The customer sales service is outstanding, pleasant, friendly, very helpful, knowledgeable about products. No hassles or rush, no pressure, no trying to sell you extras. Would recommend to purchase from every time, purchased two cars to date and both extremely satisfied with.

Miss Ann Osborne, Sheffield, Audi Sheffield

I have just driven home my new Beetle Cabriolet, with the top down even although it's cloudy and might rain! When I went to the showroom today there it was - under wraps and ready for the big reveal. I was delighted and the other customers there at the time shared in my pleasure and excitement. Charley Gilpin had helped me from the start of the process a few months back until the handover today. Full of helpful information and advice - guiding me to denim blue for the colour was spot on! She kept me informed at all stages with calls, emails and little video clips (a great feature). It was great to have one person looking after me throughout the whole process. Her manager Jonny Boyes was also very helpful at key stages. I have been a regular JCT600 VW customer for many years and this latest experience has confirmed my reasons for that - friendly, professional service. Thank you Charley!

Mr Tom Forrest, York, Volkswagen York

Being an existing Motability customer, Mr Sanchez has been really helpful and taken care and also satisfied our requirements exceptionally well. Great customer service. Thank you!

Mr Abdul Salam, Bradford, Volkswagen Bradford

I wanted to leave some feedback about dealings I have had with Chris Sugden at Volkswagen Bradford. I have not actually visited the showroom, however I did buy a car over the telephone and via email and was dealt with in such a professional manner. I would like to say that this was also done whilst the dealership was closed... FANTASTIC SERVICE.

Miss Carmel Samuels, Bradford, Volkswagen Bradford

Recently I bought a used low mileage Skoda Fabia Automatic from JCT600 Peugeot Hull. I had been looking to get the right colour and spec for a few months and hey presto, the right one turns up in Hull. We are based in Edinburgh, so after a 4 and a half hour drive, we arrived at the showroom. I had been dealing with Errol over the phone to start off with. Errol could not have been more helpful with the transaction from sending a personalised video of the car to agreeing the trade in price that we were happy with. The whole process was flawless. The flowers they gave my mum (the car was for her) was a lovely touch to round of what was a very satisfying experience. Even though I am based in Edinburgh, I would use the showroom again if I ever need to purchase another car.

Mr Mike Stuart, Edinburgh, Peugeot Hull

Just collected my third car from Roger and I am very pleased again with the service provided. He is always kind and funny and looks after me.

Mrs Rita Bishop, Hull, Peugeot Hull

Looking to part exchange my vehicle for a JCT600 used car. Met by salesman Matthew who showed me the vehicle and managed the sale from start to finish. Good customer skills and very knowledgeable about the vehicle and the services offered. A pleasant process and friendly staff, in all the departments I dealt with.

Mr Stephen Batte, Hull, Peugeot Hull

The customer service provided by Jaime Sanchez has been excellent. Everything was done efficiently and all our questions were answered. We were kept up to date via emails and short video clips. Whenever we visit the staff make you feel really welcome and are really polite. Definitely recommend JCT600 VW Bradford for its fantastic service.

Mr Matloob Khan, Bradford, Volkswagen Bradford

I bought my car over the telephone and Claire Woollins made all the arrangements for me including collecting me from the station after my journey from Hampshire. I very much appreciated her helpful and friendly approach, and the efficient way in which everything was organised. It was certainly worth the long trip to Grimsby Thank you.

Mr John Dudley, Wickham, Audi Grimsby

I was made truly welcome when selecting my new Motability vehicle. Ryan Saunders was the gentleman who spent nearly a full hour going through the differing models and specs. I previously had a Scirocco, and didn't know if I wanted to upgrade or downgrade or even get another VW. After running through everything, Ryan found me the exact car I was after, which, believe it or not was another Scirroco. I was overwhelmed at how willing to help me Ryan was and he even sent me a video of my car upon arrival. I cannot sing Ryan's praises enough!! Thank you for such a pleasurable experience.

Mr Shane Rawson, Hull, Volkswagen Hull

I bought a used VW Golf 2.0 TDI GT from the dealership on 11/07/2015, the Sales Specialist Adam Wright was friendly, courteous and informative in all aspects of the purchase and made the whole buying experience very pleasant. Very satisfied with the whole purchasing process.

Miss Mira Graham, Brough, Volkswagen Hull

Really pleased with Volkswagen from the moment we arrived, to when we left we where looked after by the team. Very pleased with our new car.

Mrs Tiffany Harvey, Hull, Volkswagen Hull

We had a great experience dealing with Audi Grimsby from placing our order, through to the pick up of the car. All contact was dealt with swiftly and effectively by Rob Burley our Sales Executive. Rob provided a professional experience throughout and when we came to take delivery of our Q5, he picked us up from Grimsby Train Station and ensured that all admin work was swiftly dealt with. The unveiling of the car was a great experience and made the purchase all the more special. We were also introduced to the rest of the team at the dealership who welcomed us and thanked us for our business. A great experience all round and one that couldn't be bettered. Thanks to all at Audi Grimsby for a memorable day!

Mrs Kim McGowan, Basildon, Audi Grimsby

Our experience was very pleasant. From our initial phone call to John to actually purchasing and finalising the deal on the car, John and all the staff we met were very pleasant and helpful and explained all details carefully. We would have no hesitation in recommending JCT600 to our friends and would be happy to deal with and revisit JCT600 Rawdon again.

Mr John Heggarty, Wallasey, Priceright Rawdon

Lee went beyond the mark by making and sending me a video of my car because I had not seen it. When we arrived at the garage there did not appear to be any used cars that fitted my requirements, but Lee soon found one. Great friendly service. Thank you.

Mrs Marilyn Allen, Elloughton, Peugeot Hull

Superb service from the two Ashleys! Their customer service is second to none and they ensured that we bought the right car for our needs. We'll be back next time for our third VW from here.

Mr Jonathan Longstaff, Elland, Volkswagen Bradford

I bought a demonstrator Golf from JCT600 Hull. Initially there was a slight "hiccup" over the delivery date but the dealership lent me a Beetle (delivered to my door) until the Golf became available. The Golf is a lovely car but having driven the Beetle I decided I would take advantage of the fantastic 30 day exchange policy available to VW customers and I have swapped the Golf for the Beetle. Not only am I delighted with my car I am also very happy with the service I have received from JCT600 Hull. Adam Wright has been extremely positive and patient over the last few weeks. He has done everything he possibly could to help me both before and after I purchased both vehicles! He always refers to me by my name which I feel is very important in making a customer feel valued. I would also like to mention Dan, Dawn and Calvin who have been friendly and helpful. Obviously changing my car is the last thing on my mind at the moment but, when the time comes, I will certainly contact Adam Wright.

Mrs Susan Matchett, Cottingham, Volkswagen Hull

The whole experience has been faultless. The salesman Danny Moore and his colleges were very knowledgeable and helpful. The change over was smooth and help with our personalised number plate was no problem at all. In all, I wouldn't hesitate to recommend and use you again. Thank you. Love my new car!

Mr James Hudson, Rawdon, Priceright Rawdon

Excellent service throughout the demonstration, sale and again post sale. I would highly recommend Audi and Dave in particular to anyone looking to buy an Audi. Service was impeccable and hassle free and the whole transaction went very smoothly indeed.

Mr Paul Busby, Scunthorpe, Audi Grimsby

Good customer service, kept me well informed throughout the process.

Mr Ryan Dixon, Leeds, SEAT Bradford

Excellent customer service by Nicola Houston. Nothing has been to much trouble at all. All in all 100% satisfaction.

Mr Christopher Greene, Hull, Peugeot Hull

Excellent service from Zahid (Zea), if he had not mentioned that he was still in training I would never have known. From the moment he introduced himself he was professional and provided all the information about the car I wanted, and if not available found out. Unfortunately he was not available on the day I picked up the car but the hand over went smoothly and he has since contacted me to check that everything is OK with the car. I also could not have had a better week to have a new cabriolet!

Mrs Deirdre Fulwell, Hull, Volkswagen Hull

Very pleased with all aspects of the purchase. Not much to report as everything went very smoothly. Price was excellent, salesman was very helpful with no hard sell of subsidiary products. I recommend them very highly.

Mr Tom Gillard, Guildford, Volkswagen Sheffield

We picked our new vehicle up a couple of days ago and would like to say a massive thank you to Charley Gilpin. The service she provided was first class from initial enquiry through to delivery. We would highly recommend Charley and JCT600 to friends and family.

Mr Johnny Parnell-Coupar, Hartlepool, Volkswagen York

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