My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I received, what I can only describe as "Excellence in Customer Service". From my first contact with Steve Watts from Boston Audi to the handover and subsequent communications, I was treated as an individual and a valued customer. My 360 mile round trip from home was worth every mile to collect a beautiful car and experience an exquisite drive. Thank you Steve and Boston Audi.

Mr Miles Cox, Chichester, Audi Boston

I was helped to purchase my first car by Ryan Saunders, who unlike some salesman I had previously visited during my search, was extremely friendly and helpful. He made the process very clear and would highly recommend anyone looking into a brand new car towards Ryan.

Mr Matthew Russell, Hull, Volkswagen Hull

Extremely satisfied with all aspects of the experience with VW Wakefield. Kym was very helpful in trying to get me the right Passat...kept me regularly in the loop until the car was delivered. Paperwork all done on time, everything about the car was well explained. Thank you

Mr Tony Bicheno, Wakefield, Volkswagen Wakefield

Great service. It was nice for them to go through the controls, even setting up my phones Bluetooth, all the controls were explained in detail. Good car and great service well done Jennifer.

Mrs Susan West, Ossett, Volkswagen Wakefield

I visited Volkswagen Wakefield with my husband in February as I was looking to change my VW Polo which was coming up to 3 years old and immediately felt at ease as there was a nice calm atmosphere in the showroom even though it was quite late in the day. We had a quick chat and left but were sufficiently impressed to return a few days later and speak to Jonathan Harding who dealt with us in a friendly and efficient manner and answered all our questions very professionally. We were extremely satisfied with our deal and send a big thank you to Jonny and the other members of the team who looked after us. I love my new Polo and would not hesitate to recommend VW Wakefield.

Mrs Linda Raine, Dewsbury, Volkswagen Wakefield

I bought my new Polo from Dennis Tuffour in Hull. As someone who does not usually enjoy this experience and finds it quite stressful, I am pleased to say that this time it was made easy for me. Dennis was extremely patient and I would recommend him to anyone. All staff I came into contact with were very welcoming.

Mrs Lynne Steeper, Barrow on Humber, Volkswagen Hull

I can only describe my buying experience as an absolute please at VW Bradford, with the helpful expertise of Mike Chang to assist me in the purchase of my beautiful new VW Polo. He was so knowledgeable, honest and helpful about what I should buy and I felt that he genuinely tried to get me the best deal for my car. He made the whole transaction wonderful from start to finish and I felt so welcomed by all of the staff on my multiple visits to the garage to secure my deal. I would recommend to anyone - thank you so much.

Miss Levina Masterson, Shipley, Volkswagen Bradford

From start to finish and after, great service. We were kept up to date about delivery and the presentation of our new Q5 was all covered over in it's own room, like gift wrapped. 10/10 to Dave Nichols.

Mr Graham Gale, Grimsby, Audi Grimsby

Excellent, Excellent, Excellent. My Initial contact was via telephone in respect of a ML advertised on the Mercedes-Benz national website. My first contact was with Craig on the Friday who was very helpful and I called the next day and spoke to Jamie Cundy about the car. He advised that it was arriving on Wednesday and I arranged to visit the dealership on the Thursday to have a look a the car. The car arrived on the Wednesday and I travelled the 1.5 hours to the dealership to have a look at the car. The part exchange value for the GL was agreed on the phone at the weekend prior so if the car was ok I could proceed to purchase. On the Thursday having agreed to purchase the car, Jamie asked when I would wish to take the car, I said today expecting a rebuttal that this and that had to be done. But to my surprise Jamie said ok and so he sorted the 7 day insurance cover, the RFL, the transfer of my private plate, the valeting and the installation of sat nav in the car together with the paper work for the car and the p/x. So I arrived at about 11.15 am on the Thursday to a welcoming coffee and at about 3.00pm I drove off the forecourt in the new car everything done. Wow a first for me. I had previously done this in two days but never on the same day. If you know what you want this is how buying a car should be. Thank you Jamie for your excellent customer service and in sorting the car that day - it saved me a lot of time and inconvenience and made the process a pleasure.

Mr David Griffiths, Newcastle-under-Lyme, Mercedes-Benz of Chesterfield

The whole experience was very professional and personal, from the minute I first walked through the door just to have a look at the possibilities until the moment I was the first out of the garage on Sunday 1st March . Nothing was too much trouble. The car was delivered on time and all the necessary paperwork was prepared and explained in a timely manner. Would certainly recommend this dealership.

Mr Malcolm Russell, Nottingham, Mercedes-Benz of Chesterfield

From the first call I made enquiring about an A200 to taking delivery of the brand new motor on Wednesday the customer service all of JCT600 Mercedes-Benz Sheffield have given has been exceptional. Many thanks to all but most importantly Liam Gallager who kept me informed all the way through, right up to collect me from the railway station on pick up day. Many thanks for the suburb experience throughout.

Mr Ian Wingad, Lincoln, Mercedes-Benz of Sheffield

Experience was perfect from start to finish, Imran couldn't help me enough. Would recommend to friends and family. Brilliant customer service.

Miss Amy Allwood, Goole, Volkswagen Rotherham

Very positive, excellent service and everything was handled smoothly. Imran made it a very enjoyable experience.

Mr Adam Mercer, Sheffield, Volkswagen Rotherham

Imran has been extremely helpful, efficient and friendly throughout the buying process and I am happy with the service I've received.

Miss Louise Emmott, Halifax, Volkswagen Rotherham

The whole experience I've had with this VW dealership has been exceptional. All the staff I've spoken to have been absolutely fantastic and professional. I would especially like to mention Mike Smith, who has been brilliant to deal with. I would definitely come back here to purchase another vehicle.

Mr Richard Cassell, Sheffield, Volkswagen Sheffield

Very satisfied with the service Dean has provided me, he has been very helpful and very friendly.

Miss Heather Wildman, Chesterfield, Volkswagen Sheffield

Everything went very smooth from start to finish. The staff were so friendly and made me feel very welcome and weren't pushy. Roger was excellent and put me at ease at all times. Fantastic service from him (he smelt lovely too!)

Mrs Amanda B, Hull, Peugeot Hull

Steve McLelland was fantastic, he explained everything, he was pleasant and courteous at all times and offered an excellent customer service. I wouldn't hesitate to use JCT600 again.

Mrs Diane Parkin, Castleford, Kia Castleford

Fantastic experience. Very impressed. Adam Rawson was wonderful and kept me informed about when my car would arrive. Would definitely use this dealership again.

Mrs Hayley Pratt, Leeds, Vauxhall Castleford

I was made very welcome, shown everything about the car as necessary. The price and part exchange negotiation was very professionally undertaken. Delivery was on time, all controls were carefully explained. Christian the sales executive could not have been any better. I was very well dealt with and supported and would recommend the dealership to friends.

Mr David Purchon, Sheffield, Mercedes-Benz of Chesterfield

I have just purchased my second Audi A4 Avant from Audi Boston and am absolutely delighted with the car. It has more than lived up to my expectations especially after owning my previous Audi A4 Avant for 14 years and 270,000 miles! I am very pleased with all the advances in technology and now feel I probably should have changed it sooner. As I do not live locally to Boston I was very well looked after by Jayne Cooke who guided me through the ordering process and regularly kept me informed on the progress towards delivery which arrived ahead of the original expected date. On picking up the car I was looked after very professionally, given enough information to drive the car away safely without baffling with too much technical jargon. In all, I have been very pleased with the way I have been looked after by Jayne and would have no hesitation in recommending Boston Audi to others.

Mr David Power, Rickmansworth, Audi Boston

My wife and I popped into JCT600 Volkswagen York just to have a look and pick up a brochure for a car to replace her SEAT Ibiza which was coming up three years old. We had not decided which car we would buy but as soon as we walked into the showroom we felt relaxed and comfortable, no pushy salesperson just nice friendly people. We spoke to Rob Wharton and explained our needs, he was extremely helpful and very knowledgeable about the different vehicles we looked at. We chose a Golf GTI which was in the showroom after having been on a test drive in a similar vehicle and collected it one week later. The whole process was done with speed and efficiency, a rare commodity these days. We were very impressed and of course delighted with the new car. The emails we received from Rob were very informative and to see our car in a video ready to collect was a real treat. We will be recommending the company to all our friends and family and would not hesitate to return ourselves. Rob introduced us to several of his colleagues, they were all welcoming, friendly and helpful, we can put faces to names when we need to phone, for servicing etc. Altogether we are extremely delighted with the whole experience and Christine was thrilled to receive a bouquet of flowers from Rob. Thank you very much to you all at the dealership, Thanks again Rob.

Mr David Wills, Wetherby, Volkswagen York

A big thanks to Jonny Harding of Wakefield VW, For looking after us with our new Tiguan. He was a pleasure to deal with and went the extra mile to make our buying experience special!!! Many thanks.

Mr Brian Alford, Huddersfield, Volkswagen Wakefield

Brilliant from order to delivery Ashley and Liam are fantastic.

Mr Lee Kelly, Rotherham, Volkswagen Rotherham

Highly satisfied with customer service from start to finish. Imran was great with everything and answered all our questions. We would recommend you to all our friends.

Mr Steven Bates, Rotherham, Volkswagen Rotherham

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