Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We have now used JCT600 for 3 car purchases, two of which were from VW, Bradford and have always been satisfied with the service given. On this occasion we were looked after very well by Steven Burt, a very professional and genial sales executive. The service leading up to our purchase was relaxed and not pushy as with some dealerships and found that all the staff we came into contact with were very friendly also. The car video presentations and the indoor vehicle pick up area were nice touches.

Mr Chris Brayshaw, Leeds, Volkswagen Bradford

Having just picked up my new Mazda6, I'd just like to say a great big thank you to all the staff at JCT600 Mazda Leeds. Special praise goes to Richard Miller , Imran, Paul and Simon who made the whole process enjoyable and stress free. Nothing was too much trouble... from the test drive to handover. I was kept fully informed regarding delivery and Richard delivered on all his promises. Much better service than some of your competitors I've used in the past. Thanks again.

Dr Raj Jaya, Leeds, Mazda Leeds

Absolutely perfect service at Mazda in Leeds. Richard Miller is an asset to JCT600. We came from North Wales to purchase a BMW convertible. He was fabulous, knowledgeable and extremely helpful and the first dealership we have been to where there was no pressure at all. All the staff were very friendly. It was an absolute pleasure to go to Leeds and buy from JCT600 with 100% in the service provided and indeed the car. Delighted. Our son will be looking to change his car soon and will most definitely be heading back to Leeds.

Mrs Nicky Didier, Wrexham, Mazda Leeds

My mother needed to down size her Golf after the death of my father. We had a very professional adviser in Mark Jackson, who successfully specified and located a VW up, which meets my mothers exact requirements. We found that we thoroughly enjoyed the JCT600 experience and were very pleased that Mark managed to resolve all our issues including sorting out the refund for the previous Golf's service plan. We will be back next time we need to replace the car!

Mr Duncan Moss, Daventry, Volkswagen Sheffield

We had a fantastic experience at the Sheffield Dealership. The staff were welcoming and let us browse around the showroom. Our Sales Executive (Liam Gallagher) was attentive and very well informed about the car we were wanting to purchase. The financial terms were explained clearly and we were kept informed every step of the way in relation to the lead up to receiving our new vehicle. Our expectations were high when we visited the showroom and these were exceeded. Taking possession of the car was a truly special experience and the fact that we received a follow up call so quickly from Liam really reinforced our view that we were dealing with a quality company. Thank you for making our new car experience memorable. We look forward to seeing you again when we are ready to purchase a new vehicle and we are more than sure that it will be Mercedes-Benz!

Mrs Rachel Denton, Mexborough, Mercedes-Benz of Sheffield

Very professional yet with a friendly touch. I would definitely recommend a friend/family member. The car should be a best seller in the Mercedes-Benz range of cars!

Mrs Heeralall Bundun, Sheffield, Mercedes-Benz of Sheffield

We bought my wife's new SEAT Ibiza from this dealership. After trying a number of other car types and dealerships, SEAT Bradford was like a breath of fresh air, no pushy salesmen, we were given plenty of time to look round and the salesmen were very knowledgeable about the product. We had an excellent test drive experience with Scott Wallace and Edward Parkin handled the sale very well, in particular offering some very useful advice as we configured our car. Overall extremely pleased with the experience and would thoroughly recommend these guys and the SEAT product.

Mr Mike Pratt, Bradford, SEAT Bradford

Was actually to fix a recall on my Mazda. Just wanted to say thanks for the great service today from Jake. Also the engineer Mo who performed a very thorough service addressing faults and highlighting potential future issues for my lease company to deal with. Thanks

Mr Andrew Moore, Leeds, Peugeot Bradford

I just wanted to say a huge thank you to everyone I dealt with at your Menston branch and in particular Charlotte Baker-Smith. Charlotte was very helpful, giving me plenty of options to choose from and talking through everything to put my mind at ease as well as responding quickly to any queries I may have. Having expected to have to wait 8-10 weeks for my new car to have it delivered in just 10 days was fantastic. To everyone at JCT600 Menston and in particular to Charlotte I'd like to say a huge thank you. I'll be recommending JCT600 to my friends and family as a result of the careful and informative service I received. Many thanks.

Mr Steven Williams, Bingley, Peugeot Menston

Very satisfied with all aspects of purchasing my new VW Polo. All the staff here have been extremely helpful and professional especially Mr Jackson. Will be continuing to do business with VW in the future and thank you to the team for the flowers that were sent due to a recent illness the personal touch says it all.

Mrs Michelle Foster, Dronfield, Volkswagen Sheffield

We travelled from Hertfordshire to purchase this car as the salesman Chris Maguire was so helpful and accommodating. We received a video of the car within an hour of our enquiry, nothing was too much trouble, excellent customer service compared to the VW dealerships down south, especially poor service from Brentford. Thanks

Miss Olivia Simms, Hitchin, Volkswagen Sheffield

Really happy with the high level of service from Mike, we'll definitely return in time. Thanks very much.

Mrs Susan Creaghan, Sheffield, Volkswagen Sheffield

Very good. Lee Davison was excellent in his approach and manners, made the whole experience very easy.

Mrs Rosalie Conboy, Hull, Peugeot Hull

We received excellent customer service from Lee and everyone at JCT600. Would certainly recommend to family and friends. Thanks for all your help, hope to see you again when we change the car!

Mrs Joanne Askwith, Hull, Peugeot Hull

Very nice experience; very helpful, all questions were answered, ticked all the boxes. Very satisfactory, very pleasant experience in all. Thank you Lee Davison and Roger Brocklesby.

Mrs Norma Webster, Hull, Peugeot Hull

Absolutely fantastic! Chris was a credit to your company, I will certainly recommend to everyone I know!

Mr Jordan Doyle, Bradford, Volkswagen Bradford

I am extremely satisfied with the service from Steve Thompson, going above and beyond as I had 2 part exchanges. The staff were also very helpful and friendly.

Mr Barnaby Ward, Wakefield, Volkswagen Bradford

I picked up my new Polo from JCT600 in Bradford last week. I am very pleased with it even though there was a considerable wait for it's delivery. However throughout all my dealings with the company I was treated in a friendly informative manner by Ben Winter who kept in touch over the weeks and surprised me by making a video of it when it arrived in Bradford. Thanks for dealing with us in such a professional and good natured manner, Ben.

Mrs Joyce Harris, Pudsey, Volkswagen Bradford

A big thank you to Saul Long at JCT600 York for making the whole process of buying my new Up! such a pleasant experience. Very friendly and helpful; always polite and willing to answer my endless questions with exemplary patience. Full marks!

Ms Ann Lester, Driffield, Volkswagen York

We have just purchased our 3rd car from JCT600 York and on all 3 occasions the process was faultless; all due to the service we received from Joel Ricketts. We cannot praise him highly enough for his service and looking after our interests. We can thoroughly recommend JCT600 York for their pleasant manner and efficiency.

Mr Ian Melnyk, York, Volkswagen York

I was looking for a new car and I came across a site called Carwow. I entered my requirements into Carwow and Alex Wharton from the York VW dealership gave me a quote for my new car this was £3000 off the retail price. I arranged to meet Alex and had a test drive in their demo Golf GTD. I loved the car and went away to think about it, Alex was not a pushy typical car sales man he was extremely friendly and very approachable. He left me to think about it and I contacted him soon after as discussed, Alex had told me they would have to order the car from VW in Germany as they didn't have what I wanted anywhere in stock. Alex did tell me they had a car on order that they could spec change and I would receive my car earlier. I paid my £500 deposit over the phone and the order was placed. VW give you an order number so you can check on the progress of your car. My order was placed on the 14/02/15 with an expected date of middle of May 2015. Alex and I kept in touch and he would always respond to my emails about the car and where it was in relation to what VW were saying. My car arrive the week commencing 20/04/15 and Alex phoned me to arrange collection. The only day I had available was Monday the 27th April, Alex was not working this day, but he arranged to have his colleague Joe Reid deal with me, Joe was also excellent and made us feel very welcome and was very helpful and knowledgeable about VW products. I Picked my car up yesterday and I am extremely pleased with the car and the people I have dealt with at JCT600 York (also not forgetting Rowena who explained Gap insurance etc) Thanks to ALEX WHARTON, JOE REID and ROWENA you have made my car purchase an extremely pleasurable one I would recommend all of you to my friends and work colleagues.

Mr Kris Farnell, Harrogate, Volkswagen York

This was the first time buying an Audi from the JCT600 dealership. Robert White provided a genuine car buying experience with prompt replies to my emails no matter the time of day. I would recommend buying an Audi from him and JCT600 Doncaster.

Mr Paul Spenceley, Rotherham, Audi Doncaster

Excellent customer service. Akeel was very helpful and informative through out the whole process. Very happy with our experience at Bradford BMW and would recommend the dealership to family and friends.

Mrs Riaz Hussain, Bradford, BMW Bradford

Excellent customer service from Ricky. Smooth transaction. Will be back here for my next car. Thank You.

Mr Neil Roper, Wakefield, BMW Bradford

Excellent, everyone has been fantastic and extremely helpful, sensitive to my needs. Can not fault anything.

Mrs Amanda Stevenson, Leeds, BMW Bradford

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