Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We picked our new vehicle up a couple of days ago and would like to say a massive thank you to Charley Gilpin. The service she provided was first class from initial enquiry through to delivery. We would highly recommend Charley and JCT600 to friends and family.

Mr Johnny Parnell-Coupar, Hartlepool, Volkswagen York

Decided on a VW Tiguan after discussions with James Templeton of Rotherham VW. Must say that we were very impressed with the professionalism and friendliness of all the staff at Rotherham VW who we came into contact with. Having run my own business for over 20 years with the same attitude of customer always first, it was great to see that old fashioned customer service is still alive in the 21st century. Well done James, Richard and everyone at Rotherham VW. Thank you all.

Mr Alan Glossop, Rotherham, Volkswagen Rotherham

A pleasure to do business with. From initial contact through to collection and handover, every aspect was handled with great professionalism. I would have no hesitation in recommending Audi Grimsby to others and I look forward to offering them further business in the future. Thank you!

Miss Catherine Oldman, Oulton Broad, Audi Grimsby

I have just bought a new VW Tiguan R Line from Rotherham branch of VW. The salesman who assisted me with my purchase was Ashley, he was very knowledgeable about the product he was selling, always polite and very professional in his manor. I was kept up to date with regular phone calls and e mails about the progress of my new vehicle to the point of collection. In summary, the experience of buying a new car was made simple and enjoyable. Thank you Ashley.

Mr Philip Plant, Rotherham, Volkswagen Rotherham

We bought my wife's Polo from JCT600 new in 2008. We were impressed then with the staff. Our daughter bought a VW Fox from you in 2012. Now with Grandchildren in the equation we needed something larger than a Polo, so our first port of call was JCT600 last Saturday. The staff were again excellent, Joe Reid identified our needs and recommended the Golf SV. We had a test drive on Monday and went ahead with the deal, picking up the car on Tuesday. Buying from JCT600 was an enjoyable experience.

Mr David Trayhorn, York, Volkswagen York

I have purchased numerous VW's from Ben Winter at JCT600. As always the customer service received was second to none. Ben is always friendly, informative and not in any way pushy. Ben makes you feel at ease and this is the reason I return frequently to JCT600 to change/upgrade my vehicle. I have recommended Ben to my parents who have just purchased a VW Polo from him and they commented on how excellent he was. Ben is an asset to the team.

Miss Emma Ockerby, Queensbury, Volkswagen Bradford

I bought a brand new Tiguan on June 20th 2015 from JCT600 Wakefield. The salesman was a chap called Andrew Barraclough. What a brilliant salesman he is. Nothing was too much trouble both during and after the handover. Not once did he make me feel as though I had to purchase the vehicle and his detail was second to none. I normally change my car every two years and he is by far the best salesman I have dealt with. Stay at JCT600 Andy and I will be back !!!

Mrs Jayne Cooper, Wakefield, Volkswagen Wakefield

A fantastic experience from start to finish. On arrival we were allowed to browse for a little while before being approached by Ben. I don't like being harassed from the moment I arrive. Ben was friendly and very knowledgeable about the car we were interested in and let us take the car out on a test drive. He did not hurry or pressure us to buy a car and spent a long time with us, patiently talking through the various options. Once we decided to buy the car Ben was upfront and honest about delivery times and stayed in regular contact to keep us updated. When the car arrived and we went to collect it he knew it was a special moment for me so had arranged an unveiling of the car in the showroom. At all times I was impressed with the service from Ben and Audi Boston; the staff are friendly and helpful, the customer service is excellent and the showroom is immaculate. I'm sure I'll be back in the future.

Miss Clare Law, Boston, Audi Boston

Excellent service throughout from Alan Hayes he has exceptional customer service skills and an ability to relate to his customer, this outstanding service, advice, courtesy and professional manner together with a desire to go the extra mile for his customer are a credit to not only the dealership but to Mercedes-Benz in general and should be recognised accordingly. I would certainly recommend the dealership and staff to any one considering buying an Mercedes-Benz which reflects the top quality of car and the top level of customer satisfaction.

Mrs Karen Rick, Rotherham, Mercedes-Benz of Sheffield

Thank you very much indeed to Mr Ben Winters, Senior Sales Executive at VW Bradford for his outstanding Customer Service. My husband and I really appreciate this customer care from the start of our initial test drive right through to collecting and driving away from the dealership in our new Golf. So thanks again Mr Winters.

Mrs Victoria Wright, Cleckheaton, Volkswagen Bradford

This is the forth Peugeot bought from Roger Brocklesby and I have had only the best experiences with him. I also have had great service from the Service Dept who always collect my vehicle when it is due for its service and always returned clean which I love. So, I recommend if you want a Peugeot only go to Roger Brocklesby at Peugeot in Hull.

Mr Barry Bianco, Hull, Peugeot Hull

We were made very welcome and managed to buy just what we needed. Thanks to Wayne who made it all happen.

Mrs Jennifer Greene, Grantham, Volkswagen Newark

This is the third car I have purchased through this dealership. As always very professional and welcoming. A special thanks to Wayne Lamb for his attention to detail and professional manner throughout. Nothing is too much trouble.

Mr Anthony Nicol, Grantham, Volkswagen Newark

The whole experience was great, I was kept informed through the whole process and Mark Banks couldn't have looked after me better. He was very helpful, full of information but not at all pushy. The videos of my car were a really nice touch as was the phone call after a few days to see if all was well. I would certainly recommend to anyone looking to buy a VW.

Mrs Joyce Martin, Hull, Volkswagen Hull

My experience with Lee at JCT600 has been great, I have been kept up to date with the progress of my new car and the time scale from signing for the vehicle to collection has been less than one week.

Mrs Lynda Barratt, Hull, Peugeot Hull

I have just purchased a 5 month old VW Passat estate from JCT600 Rotherham and found the staff extremely friendly and helpful. The whole process, including my trade-in part exchange, went smoothly and efficiently. I would certainly consider JCT600 in the future and recommend them to my family and friends.

Mr Peter Anderson, Rotherham, Volkswagen Rotherham

Thanks JCT600. You arranged a test drive at very short notice, you explained lots of things I wanted to know about and two hours later I had ordered my Golf. It arrived on the projected date and I drove it away after being taken through all the essentials. And the car is delightful. Doesn't get much easier.

Mr John Byrne, York, Volkswagen York

Everything from Lee at JCT600 in Hull has been superb. No pushy tactics will definitely recommend to family and friends.

Mr Andrew Dinsdale, Hull, Peugeot Hull

I love my new VW Tiguan and cannot fault the service from Marc Banks and the rest in VW Hull!

Miss J Magee, Hull, Volkswagen Hull

I'd just like to say a MASSIVE thanks you to William Munro (Will) who is absolutely amazing! When I saw my new car come out of the ground I was completely gob smacked! And a bottle of bubbles in the boot! BEST EXPERIENCE EVER! I haven't stopped talking about it to anyone who will listen to me. Will was a total gem, he helped me pick the car I really wanted, he took me for a test drive and talked me through some of the extras I may or may not want and in generally he was a real laugh, which made the whole experience a lot easier and he wasn't at all pushy (which I thought all car salesmen would be) – a total credit to the dealership and the JCT600 brand. My brother in-law Jonny Conroy recommended the Audi garage in Sheffield and I was not let down. Jonny told me to go and see Ben the manager who was also totally amazing and took the time to have a chat with me and passed me on to Will. I live in Birmingham so I could have gone to another showroom closer to me but I cannot imagine ever going anywhere else now. Even though I've just got my totally, wicked, awesome, shiny new car (in red, so beautiful!) I'm already looking forward to coming back in 3 years to pick out my next one.

Mrs Gemma Conroy, Sutton Coldfield, Audi Sheffield

We were very impressed with the help and advice we received from Andrew in parts regarding fitting a new front spoiler to my van. We got booked in for this very quickly including a service and a recall which we were informed about upon booking the service. The bodywork, service and recall were all done in the same day and I was able to collect the day after I took the van in, which is helpful as it is for business use. I was well looked after when I arrived to bring the van in, invoices etc were sent quickly. Overall a very positive experience. Thank you.

Mr Dean Foster, Driffield, Volkswagen Van Centre York

I was extremely satisfied with the way Glenn handled the sale of my car. He was very efficient and courteous. Would highly recommend this dealership.

Mrs Christine Kealing, Leeds, Volkswagen Wakefield

WOW WOW WOW! Absolutely love the car. Had a few cars from Roger now and always keeps me informed with things which I like. Flowers were a lovely surprise too, glad I made the right choice in Black as it looks stunning., Thanks again Roger. Big thank you.

Mrs Tracey Wood, Hull, Peugeot Hull

Good experience, very efficient and pleasant staff. Kept me informed of all progress. Can't fault service. Excellent.

Mrs Rosalyn Tetley, Bradford, BMW Bradford

I just want to drop a few lines to say a big thank to Steven Burt from JCT600 VW Bradford who I have recently dealt with in purchasing my new car. Steven has been extremely helpful from start to finish in helping me choose my new car. He made the whole process stress free, his approach has been very professional and courteous at all times. Throughout the process he kept me informed of when the vehicle will be ready and gave me plenty of notice of the different stages. Our handover date was on Monday 29th June and again he was very informative and spent time with me going through all the different features the vehicle has to offer. He has been very polite every time he has made contact with me and I feel he is a real asset to your organisation in terms of his customer service skills and knowledge of the different cars. Once again thank you Steven and keep up the hard work.

Mr Kez Hayat, Bradford, Volkswagen Bradford

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