Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Fromthe moment of walking into the Hull Audi dealership I was very impressed withthe way my purchase was handled. I was very well looked after from start tofinish. Rob Hart kept me well informed right through the process and was veryhelpful when I changed my mind a couple of times over options. All the staff atthe dealership were very friendly and helpful. A very positive experience. Ilook forward to future purchases.

Ruth Starkie, Audi Hull

Aliciawas very helpful and and took care of everything for me from start to finish.Couldn't recommend JCT600 more!

Robert Jenkinson, Volkswagen Rotherham

Brilliantcustomer service, found the exact car that i was after and bent over backwardsgetting the finance approved and kept me informed frequently, dealt with mo and Chris and they were brilliant, car was immaculate when i picked it up and couldn't ask for any better 10/10.

Jason Storke, Priceright Rawdon

I have never felt the need to leave comments on customer service in the past, despite receiving very high levels of customer service from different organisations. The reason is because I think good customer service should be part and parcel of any company that aims to be successful.

That being said, I feel compelled, for the first time, to actually leave some feedback about my experience of buying a new SEAT Ibiza from JCT600 Sheffield. The level of customer service I received from the branch in Sheffield was above and beyond anything I have ever experienced before and a standard that all companies, in or out of the motor industry, should aspire to.

Buying a new car is usually the second largest purchase a person will make in their life and can be as equally daunting and sometimes even more exciting than the purchase of a property. From start to finish I felt like my excitement was genuinely shared and my concerns were dealt with real empathy and a comforting reassurance when required. 

A special mention must be made of Helen Rhodes who really went the extra mile in making me feel like a valued customer. What made the process extra special was the little personal touches that were an unexpected delight, the personalised website and video, made by Helen, was an excellent service that kept me engaged and was something I could keep looking at and show friends and family on the count down to receiving my new car. I received just the right amount of updates, enough to show my custom was valued but not too many that I felt pestered. The hand over was a part of the process I was dreading but actually turned out to be the highlight. I have bought cars in the past were as soon as the deal is agreed the company treats you like cattle and tries to rush you in and out as quickly as possible, no such troubles here. I finally got to meet Helen, who had been wonderfully attentive up until that point and this continued throughout the process, I also met the Sales Manager, Ben O’Brien, who I had also spoken too before the hand over – it is clear to me that he drives a culture of excellent customer service at that branch that filters down to all the sales staff – he made time to talk to me and make me feel welcome as did Helen. I did not feel like just another customer when I arrived, Ben, Helen and the team made me feel extra special and that this was a big moment (which it was for me). Again little touches like a personal placard welcoming me to the branch and the car being covered really added to the experience. Both Helen and Ben showed me all the details of the car and helped set me up with the cars media system. I was even given a hot drink for the journey home, which may sound trivial, but again it’s the small touches that make you feel valued as a customer.

All in all I can honestly say that it was the most positive and enjoyable customer experience I have ever received and I will certainly be returning as a future customer and recommending SEAT Sheffield to anybody I know interested in purchasing a new car.

A very big thank you to the Branch and in particular Ben & Helen, from a very satisfied customer.

Adam Inman, SEAT Sheffield

Iwas really impressed with Mercedes York. Chris Atkinson was excellent rightfrom the beginning of the process to the end. Due to my error the car I tradedin did not have an MOT but that was sorted for me and a courtesy car wasarranged and my new car was delivered to my home the next day. Absolutefaultless service thank you, I would definitely recommend Mercedes York and Iwill use them again.

Des McMorrow, Mercedes-Benz of York

Absolutelybrilliant service from start to finish, everyone we spoke to was very helpful,no pushy salesman tactics, polite and helpful at all times and not been"car people" never patronising. I cannot say enough to praise AudiHull, I will definitely be back in 4 years! Thanks again.

Jane Goacher, Audi Hull

Collectedmy third car from Roger this morning, husband also has a car from Roger too.Usual fantastic service with a smile, coffee, biscuits and flowers, thanksagain.

Pauline Rogers, Peugeot Hull

Iwas very apprehensive about buying a new car after previous experiences atother retailers, but beatta khennas was amazing she was so genuine, and told meeverything I needed to know in a friendly manner.
Everyone at the showroom was really welcoming and the experience of buying anew car was really enjoyable I will definitely recommend. 

Charlotte Mcburnie, Peugeot Bradford

AshleyComley again gave us a professional service when I visited the Rotherhamshowrooms on Sunday 15th November, so professional I bought another new Golf !He took time to explain the promotion and answer any questions we had. Thiswill be the third new car I have bought from VW Rotherham. I will be back andwill definitely recommend VW Rotherham to family and friends..Thank you VW.  

Mona Parks, Volkswagen Rotherham

Ihad a fantastic experience from start to finish the price was the best I couldfind in Yorkshire the salesman Steven burt was so friendly and helpful and mademe feel very special ...
The car arrived early and I had a very easy handover I would definitelyrecommend jct 600 to my friends and Steven Burt as the contact. 

Diane Carter, Vauxhall Bradford

Buyinga new vehicle from JCT Volkswagen Bradford was a good experience from start tofinish.
Stephen Burt was a pleasure to deal with and vey professional during the wholeprocess.
Thanks again.

Greg Wailes, Vauxhall Bradford

RyanCuthbertson was really fantastic - helpful, knowledgeable, enthusiastic andefficient. I went to enquire about a new car on the 9th November and Icollected it on the 16th November. The finance was all set up quickly and Ifeel very happy with my new car and with the kind attention I received at YorkAudi.

Emma Gabbertas, Audi York

Recentlypurchased a new A class, I couldn't have asked for better service from thestaff especially Christian Greaves who sold me the car, he would always keep meup to date, great communication. Would recommend to anyone looking to purchasea car. My husband has his Mercedes serviced here also and the after service isfantastic.

Stephanie Bearder, Mercedes-Benz of Chesterfield

Sirs,
I had made a decision to purchase the car within 20 minutes of entering the showroom.A car I liked the look of was in the showroom, and the sales staff werefriendly and very helpful, and made it all a very quick and easy, a goodexperience buying the car, thank you.

Peter Wright, BMW Bradford

Irecently purchased a new car from JCT600 Vauxhall Bradford and was reallyimpressed by the service I received from Joe Robinson. He was professional,kind and courteous throughout. This is my first brand new car and was a littlenervous about what to expect but Joe and the team at Vauxhall made it stressfree. I will be definitely recommending JCT600 and especially Joe at VauxhallBradford to all my family and friends! 

Chris Smith, Vauxhall Bradford

Justwanted to say a big thank you to Dean Garvey for looking after the order for mydaughters special birthday present. Dean delivered on his every word and shouldbe commended for the effort he made and for making our experience all the moreenjoyable from the moment we walked into the showroom on that Saturday morning,right the way through to the moment she took delivery of her new car on her17th birthday. Well done Dean, A true professional. Kindest regards Paul. 

Paul Allen, Volkswagen Sheffield

Theservice I received from Dominic was outstanding and I hope to purchase my nextnew car from him in the future. I wouldn't buy from anyone else!

Rebecca Parnham, Volkswagen Chesterfield

Firstclass service from start to finish, Ryan covered all aspects thoroughly andefficiently.

John Dickin, Audi York

I was looking for a small automatic car and saw a Picanto on the JCT600 website.The description was good and in the photo's the car looked great. We made a call to the dealership and James explained in detail the history behind the car,so we arranged to view it. James had the car ready and after taking it for a test drive we were given a very competitive quote on our trade in. He explained the features of the car and the warranty cover included. We decided to buy it and then were given the opportunity to look at tyre and Gap insurance without any 'sales pressure' and as the Gap price was very competitive to the internet we went for that. I've just had the car a few weeks and James has been in touch twice just to make sure all is well. Special thanks to James Kesterton and the dealership manager Alex Wharton, who made the whole car buying experience at JCT Kia Castleford a pleasure. Highly recommended.

Marian Townend, Kia Castleford

We have just picked up our2015 Citroen DS5 from Carl Middleton at JCT600 Peugeot Hull, we live in Bristoland bought the car unseen over the phone from Carl, Carl Middleton wasbrilliant to deal with and the car is exactly what he said it would be.
Fantastic service, thanks Carl.

Dianne Heys, Peugeot Hull

Havingrecently purchased a new vehicle from JCT Mini in Bradford,I would like to takethis opportunity to share my experience.The sales team at JCT mini wereexcellent, in particular Mustaffa and Sarah, who made the whole processseamless, brilliant !!!

C Finnie, MINI Bradford

Extremely satisfied withthe service I have received from Imran after being told in April 2015 there wasnothing JCT600 could do within my budget I now have my perfect car! Thank you

Amy-Lea Turner, Volkswagen Sheffield

Fantastic from start tofinish, cannot fault any aspect of the sale. Found the deal I wanted, made thearrangements to suit ,me and didn't force anything on me which is what I wantwhen buying a car.

Jane Goacher, Audi Hull

Great overall experience,friendly and helpful staff. Couldn't have asked for a better experience. 

Alexander Lain Lees, Audi Lincoln

Everything fine. Goodcommunication throughout the process.

Mr Paul Newton, BMW Bradford

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