My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We were approached by Imran at the Mazda Leeds branch, he was polite, friendly and professional he delivered the car on the same day we got to test drive it and bought the car same day. Due to Imran it went fluently and we drove away with smile on our face all thanks to Imran! Best salesperson I have been to, not to pushy! Please get this feedback to him!

Shabnam Jahangir, Mazda Leeds

The help, advice and customer care I received from Dennis Beverley during my recent change of Mobility car was excellent. Everything went smoothly and without worry. It was my first automatic car and Dennis was very helpful and knowledgable and his support was much appreciated. I will definitely return to JCT600 Castleford and would recommend such excellent service to my family and friends.

Mrs Karen Shepherd, Vauxhall Castleford

: Very happy with my new VW Up! it's certainly punching above its weight. Saul was extremely helpful throughout, I'll definitely recommend him and all the team at VW York.

Michael Thornthwaite, Volkswagen York

Very happy with my new Touran, the old one was a fantastic car so we went with the same again. Saul was very helpful and even promised to send me a birthday card in the new year!

Lorna Warnock, Volkswagen York

Having just taken delivery of my new Passat I can't praise JCT600 Wakefield and especially Susan enough. From ordering the car to taking delivery I was kept informed of the cars progress at all times. This is the first time I have ever returned to a dealer to buy a second car, and I also made sure that I saw the same salesperson. I will definitely be back when the time comes to replace this car. 

Richard Maskill, Volkswagen Wakefield

Straight forward and friendly service - very helpful, thank you.

Amanda Taylor, Volkswagen Sheffield

Lee was very professional, kind, polite and very understanding to our needs and desires, he brought my new Polo over from another branch, had the extras added and it looks great. He even visited me at home to test drive before I bought and ensure it fit in my garage.
I will be recommending Lee to anybody who needs a new car, keep up the great work.

Ken Angus, Volkswagen Hull

We bought a second hand Golf from Richard Miller and part exchanged a volvo C30.
Richard was a very personable young man and very helpful. He had good knowledge of the Golf even though we were at a Mazda garage. Any questions we had he could answer and was very thorough with all the legalities he had to go through, didn't make it boring!! Would certainly come back to him if we ever need to, he made the whole experience very easy and enjoyable, 

Kay Heywood, Mazda Leeds

My Experience at the Rotherham branch has always been fantastic. I have been a customer there now for 4 years and changed my car once in this time. I have always received a fabulous service no matter what my queries has been. The service is consistent every time and they bend over backwards to accommodate your needs. I don't feel under pressure are pushed when i go into the branch and there customer service has been the best I have received when dealing with car dealers this is what keeps me a loyal customer. 

Lucy Townsley, Volkswagen Rotherham

Great information from Dan Eddon as we were first time Audi buyers, very pleasant reception staff, very good experience all round, ex car very happy with our purchase :-)

Nigel Stonehouse, Audi York

A glowing recommendation from your mechanic, Graham Ness, drew me to your dealership in the first place. He is a great ambassador for the brand. Once there, we were treated more like old friends than customers by all members of your staff. Marc Banks worked tirelessly to ensure that we found the right car at the right price. An enjoyable experience, I would definitely recommend it to anyone.

Steve Walton, Volkswagen Hull

Very happy with service & Imran was very helpful & friendly see you in 3yrs. 

Jennifer Atkins, Volkswagen Sheffield

Dealt with Ben Winter throughout the process of buying a new VW UP! Ben is a credit to his profession and JCT600. All communications were by phone, text, e-mail and personalised video until we finally met face to face when we collected the car. Ben kept us fully informed with regular updates, and it was a pleasure to deal with him. He even came into the garage on his day off so that he could finally meet us and hand over the car; a very personal touch.
Our initial e-mail enquiry for a price and delivery against an on-line configured specification was sent to four VW garages in West Yorkshire. Ben was the only person to reply fully complying with our enquiry, and as a consequence the order was placed with JCT600 Bradford Volkswagen.
If we ever buy another new or used VW car we would seek Ben out, at whichever VW garage he was working.

Mike and Judith Dennis, Volkswagen Bradford

Just picking up my new Tiguan R Line from JCT600 Bradford today 21/12/15.
Ben Winter, Senior Sales Exec at JCT600, has made the whole process seamless. Running my own business, I appreciate the personal touch that Ben has used with all the pre-arrangements, necessary for the sale of the car. Ben is a credit to JCT600.
Many thanks.

Dr Phil Evans, Volkswagen Bradford

Love my new 3008 from Roger, second one from him now, always a pleasure to have a laugh but serious when needed, thank you again.

Roger, Peugeot Hull

Recently had to come out of my company car scheme decided to shop around various premium brand car manufacturers. In the four that I visited JCT 600 BMW are the only ones that took me seriously and blew away my expectations compared to the others. Being a company car driver and venturing into the world of banks and finance was very daunting but Gavin was exceptional in making sure I was getting the right information and played his role as trusted advisor to perfection. From initial web enquiry to visiting the show room and product knowledge to test drive and delivery. Hands down the smoothest and best sales experience I have had . Thank you Akeel and Gavin

Narinder Dhiliwal, BMW Bradford

Imran was very helpful and explained everything clearly.
Would definitely come back to him in the future.

Chris Barr, Volkswagen Sheffield

Picked up my Audi A3 sportback today and am I so pleased I went to JCT600 for my Audi. This is by far the most pleasant experience of buying a car i've ever had, David Nichols really looked after me and was extremely helpful all the way through.

Ian Mcdonald, Audi Grimsby

David was absolutely great from start to finish. nothing was too much. He was always available to update me and answer any questions I had. I will and would recommend an Audi and David at Grimsby to anyone. 

Liam Lucock, Audi Grimsby

Outstanding service and communication from start to finish... never once was I pushed - the buying experience was a real pleasure - Phil was also great - very helpful. David's email and phone communication was spot-on... Even though I live nearly 2 hours away - I will definitely be back. Thanks guys. 

Adrian, Audi Grimsby

The service I received at sheffield Audi was outstanding. Kebba who I purchased my new car with has been extremely helpful these past few months and always kept me informed about the status of my car.

Jordan Bradley, Audi Sheffield

I would like to say a huge thankyou to Karen Gardner, at a VW Sheffield, who provided quite possibly the best customer service I have ever received. Karen showed superior product knowledge and always went the extra mile to move the process with my vehicle along quickly whilst providing fantastic communication along the way. Always happy to help and upbeat Karen is not just a credit to JCT600, but also to the VW group!

Tim Stubbs, Volkswagen Sheffield

An excellent experience from start to finish. Michael Johnson was very courteous and patient in answering my queries and demonstrating the vehicle. Together with Chris Farnes made the process straight forward. Hand over experience was great and very much enjoying the car.
Many thanks and Happy Christmas.

Anil Parmar, Audi Sheffield

We have just ordered a new Golf from VW Bradford and I can honestly say I think we will now be customers for life. Peter the showroom manager dealt with everything over the phone as we were struggling to find time to get to the dealership. Nothing was too much trouble for him and James has since complimented this with his updates. First class and we will recommend!

Rachel Caulfield, Volkswagen Bradford

All of the staff were very pleasant and helpful. Would definitely be happy with using the dealership again. 

Craig, Volkswagen York

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