My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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We took delivery of our A6 2.0 TDi SE Ultra today. Our experience with the dealership was excellent, and in particular Sales Executive, David Nicholls. The process of purchasing a new car was made easy and David made sure that we had all the relevant information for a smooth handover.

Mark & Karen Doughty, Audi Grimsby

I am very happy with Imran and the service I received and really happy with my new up! although it didn't come with mats. Thank you.

Christine Ibbotson, Volkswagen Sheffield

We took a Tiguan a week ago but found it was not to our requirements. we contacted Imran who sold us our first Tiguan and told him we were not happy and wanted to change our car. Imran didn't moan or grumble he dealt with our problem straight away and got us into a automatic Tiguan which we are much more happier with. As we didn't want to drive our first car Imran came with the new car to our house and test drove the automatic Tiguan to our satisfaction. We would like to thank him and the team at Sheffield for being so accommodating with our situation. Once again Imran was kind, polite, and patient with us. Thank you for all you have done.

Kathleen Lomas, Volkswagen Sheffield

Really good service, everything completed on time, really happy with the new vehicle and Paul was a pleasure to do business with. Thank You. 

J Horsman, SEAT Bradford

Excellent and very exciting experience from day one. Never felt pressured once, and Andrew was happy to answer my many questions during the long wait. I would definitely use JCT600 again.

Richard Hoyland, Volkswagen Sheffield

Today I took delivery of a new RS3 and feel I must record my appreciation for the way that Reece Manterfield has dealt with me over the past two years.
I had been a Vauxhall customer for 22 years prior to walking into your showroom in March 2014 and at that time owned a 2 year old Astra 1.6 Turbo. I was looking to find something a bit more sporting but still needed to stay with a 5 door format, which Vauxhall could not offer, their VXR was only produced in the cramped GTC 3 door body.
Unlike my previous experiences at a dealership the first thing that Reece did was to sit down and listen to me, to understand what I had got and get a feel for what I wanted although he quickly realised that the S3 was my target. It was obvious immediately that he had very good product knowledge and an excellent approach to dealing with a prospective customer. After a quickly arranged test drive I configured the car, ordered it and took delivery on 31st May 2014
Having been in touch several times during May 2015 I again sat down with Reece on 23rd June and ordered the RS3 and I think this is where his qualities really began to shine through. I have never waited more than 12 weeks for delivery and it cannot have been easy for him to shepherd me through the 8 months it has taken to get the car. Throughout he kept me informed of progress and was always ready to speak to me and never tried to avoid awkward questions when they arose, as occasionally they did. It would have been very easy for him to have put me on the back burner as “deal done” but he did not.
Having assessed what sort of person I am, Reece was able to shift seamlessly from light hearted and friendly when appropriate to thorough professional when needed and we have developed a very good rapport as a result. He not only sold me two cars but instilled a feeling of confidence in the product and in the desire of Sheffield Audi to look after a customer before, during and after the purchasing process, all backed up by very courteous and attentive showroom and hosting staff.
I offer my thanks to you all at Audi Sheffield (JCT600) for an excellent and ongoing relationship.

Maurice Spencer, Audi Sheffield

I would like to formally thank Izaak Barlow for my positive customer experience when purchasing my new Golf. Izaak and the team at VW Chesterfield have the right blend of professionalism and friendliness which means they've just got it right! It starts at the inquiry stage and follows you all the way through to collection. Nothing is too much trouble. In fact, I believe this team could to teach a few other teams the art of a positive customer approach in the JCT600 group. Thank you Izaak.

Karen Rhodes, Volkswagen Chesterfield

The experience at Audi York was excellent. Thank you. 

Alison Share, Audi York

Steve Donovan did a fantastic job showing me around the showroom, offering me the full range of vehicles, and digging me up for my new car. 10/10

Tom Islip, Volkswagen Sheffield

Very impressed with the service provided by David at Grimsby Audi. Professional throughout the process, listened to any concerns and addressed them. Best thing I could say would be that I came away thinking I would use the dealership again.

Garry Ainsley, Audi Grimsby

The service was excellent, no problems at all thank you 

Susan jenkinson, Audi Hull

Took delivery of our C200 saloon AMG LINE PREMIUM on Thursday 25th February, we are over the moon with the car, and the service and customer care. And last but not least the very special care and service given by your sales Executive Stewart Metcalfe.

Josephine Peake, Mercedes-Benz of Doncaster

FANTASTIC! Couldn't praise them enough. Great people and they provide a brilliant service. Scott was outstanding, kept me informed at every stage. Will be definitely recommend them.

Alastair Branson, SEAT Bradford

My experience was great, nice and smooth. Errol Krauss was a great help, he kept me up to date from start to finish. Would recommend anybody to buy a car from JCT600. Many Thanks. 

Douglas Clark, Peugeot Hull

This is our second dealing with Rick Notey at JCT600 Bradford. On both occasions we have received exceptional customer service and great deals on both our new BMWs. We will certainly be returning. Thanks Rick!

Phil Norminton, BMW Bradford

A very cheerful bunch, polite, always helpful especially Mike & David.

Mrs Jean Brecker, Volkswagen Sheffield

First time to buy a new car in a long while. I was very impressed with the way Chris handled my many questions and the very low pressure approach. Chris also knew the car very well and was an enthusiast, which worked well as I was buying a Golf R. Also great to see a video of the car when it arrived at the dealership. Thanks for all the advice.

Jeremy Kenyon, Volkswagen Sheffield

Very pleased with the customer service we received. Jack Watson was really helpfully and professional and helped us to choose our new car. Took delivery of our Q5 Friday 26th February. Excellent car and excellent service.

Darren Godley, Audi Lincoln

From start to finish, the perfect sales man. No matter how many questions I asked, no matter how many phone calls I made, I never felt rushed or pressured. Even emailed me when an offer became available. Great car at a great price. Excited to be driving my new car away today. Super happy with the team at Bradford! Thanks Scott and Matt - you've been fantastic! 

Rosie, SEAT Bradford

Bought a new Mazda 3 01/03/16. Excellent service from Hassan at JCT600 Leeds. Thanks for his help and assistance.

Frank Bailey, Mazda Leeds

After some hiccoughs regarding not getting the car we ordered, issues were resolved quickly and efficiently. Imran was always polite, professional and friendly especially given that my husband has not been the easiest of customers.

Keith Harvey, Volkswagen Sheffield

This is the second time I have bought my car from the JCT600 VW group and the customer service just gets better. Chris Handley was excellent in advising me which vehicle would suit my needs without being pushy or unprofessional. Nothing was too much trouble, he even sent me a video text to let me know that my car was being delivered to me in York! This was an added bonus for me as I did not need to make a return journey to Bradford. I appreciate that this gesture also helped the company as it was the day before new registration cars were released, but nevertheless the service I received was excellent, and I would not hesitate to return to the company for my next car. Many thanks!

Janice Wright, Volkswagen Bradford

Was very pleased with everything from ordering my car to picking it up very friendly staff always happy to help.

Wayne Wilkinson, Audi Grimsby

As always an excellent service from JCT600 and in particular Ben Winter who is always attentive and helpful. Thanks also to Steve who was efficient with the paperwork and handover.

Kevin Ibson, Volkswagen Bradford

Another brilliant experience from JCT 600 Bradford. Always very helpful and excellent service all round. Thank you for another new car!

Natalie Carter, Vauxhall Bradford

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