Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I dealt with James Tibbles at Chesterfield VW and had an amazing experience. I sold my car and needed a new car as soon as possible. James was extremely helpful and got a car sorted out for me very quickly. 
Amazing customer service and I would thoroughly recommend!

Will Glover, Volkswagen Chesterfield

We have purchased a car from Sam Collins. Very pleased with the way he treated us both. He is a very happy person and seems very happy and interested in his job.
He kept us informed with the deal. and we will recommend Sam and the company to our friends. 

Jean Walters, Volkswagen Chesterfield

From our first to last impression our purchase experience was superb. 1. We made an advanced appointment and it was great to be met by our Sales Consultant (Philip Renishaw) with such a great welcome to the branch. From the first minute we were made to feel valued and very relaxed. We enjoyed the complementary refreshments during which we discussed our requirements and criteria. Philip was very attentive and able to clearly describe the model and purchase options available to us. 2. Following the initial conversation, we proceeded with our test drive, the fun bit!. It was a real plus to be able to test drive the exact Golf model and configuration that we were interested in. This was a very important aspect for us in the decision making process. We had been somewhat disappointed by other manufactures previously (not Volkswagen) as they were only able to offer a test drive in a generic model in their range; this makes it virtually impossible to imagine what the actual ownership experience would be and not helpful to confirm a purchase decision. I believe that most buyers would find the ability to test drive the specific car of their choice to be the most crucial aspect in making a positive decision. As we booked in advance, Philip had taken the necessary steps to ensure the car was spotless and ready to go on the day – it looked amazing. The test drive was very informative. Philip was highly knowledgeable about all technical aspects/features of the car and explained some of these prior to starting and also during the drive at relevant points. Perhaps most importantly, during the test drive we were actually allowed to enjoy the drive and not be hit with a backdrop of unnecessary distracting commentary – the quality of the car/drive speaks for itself – no additional words are required. Philip was superbly experienced and clearly recognises the unique value of this experience and power it has in supporting the decision making process. If only others we test drove with would learn the value that ‘silence speaks volumes’ also! 3. The deal. When purchase numbers were discussed we were made to feel completely at ease. We had outlined at the start what we wanted to try and achieve by changing our car. (1) better practicality and (2) lower monthly payments owing to a new baby arrival pending in March 2016. The initial offers placed to us were good, when I asked for an improved offer Philip and the Sales Manager really worked with us to get to a deal that we were happy with. We were given time to consider and deliberate the offer and we were put under no pressure to make a decision on the spot. Throughout the negotiations we continually felt that the team were working with us positively and that our business was import to the branch and the Volkswagen brand. All the information about the car specification, deal breakdown and finance options was very clear which made it really easy to make a positive decision. 4. The Communication. Very simple, superb. Philip confirmed the delivery date and kept me fully informed of the status via text, email and personal calls throughout the process. The pre-collection video sent on the day of pick-up was brilliant and great fun – we really enjoyed this and it provided reassurance that all was on track as planned and there was nothing to worry about. We also have had several follow up calls by Philip to ensure that we were still happy and all was OK with the car - great customer service! 5. The unveil. Totally amazing. This was by far the most enjoyable part of the purchase process and the most unexpected. We arrived on the day of collection with our car wrapped up under cover in the showroom with the words ‘I’m ready to go home now’ displayed. I was ready to take it home, I was that excited! This was a really nice touch and great way to present the new car to us. The unveiling was brilliant and we were able to get a video and pictures. The car was also immaculate. Being a current owner of four other Volkswagens: 1976 MK1, 1992 MK2, 1995 MK3 and 25th Anniversary MK4, I think deep down I always knew that I was going to purchase a Golf again. However, even though I love the Volkswagen brand and look at the Golf through rose tainted glasses, I must confess that the entire experience was superb from start to finish and exceeded my expectations. It is one that will not be forgotten as we make many new memories as a new young family in our new golf. In closing it would be wrong to give a special mention to Philip. I cannot recommend and thank him enough for the support he provided with our purchase – he is super and an excellent ambassador of the Volkswagen brand. Recommendation for Sales Consultant of the Year Award if such an award exists!

Dr Black, Volkswagen Chesterfield

Evening, and do excuse my late response. On November 4th I purchased a new BMW 1 series 118D from your Bradford dealership and must say how impressed I was with the service offered by the dealership.

The test drive was great, and the sales rep whom delt with me, Rickie Holden - was fantastic - I found the vehicle on auto-trader and had to drive up from London to purchase the vehicle. From when I made enquiries about the vehicle through to the part exchange on my old 1 series and the purchase of my new car Rickie proved most helpful and professional and couldn't help enough. To which I since added a few extra packages on the vehicle which means I'm good to go on the roads for a good few years yet. Its great to feel a valued customer.

The dealership site itself is excellent, bright and welcoming and again everyone was very helpful. I would recommend BMW Bradford over my BMW Coopers who are my local London garage, any day. In terms of service Bradford are far superior. 

Michael Wright, BMW Bradford

Imran was very welcoming as soon as I walked through the door. He was very helpful in every aspect and gave me a lot of useful information to help me choose which car was the right one for me. He also made himself available whenever I needed to ring him with any questions that I had. He made the whole process of getting a new car extremely easy.

Niall Murphy, Mazda Leeds

Excellent service from Jason from start to finish. 

Covell, Audi York

Excellent experience from JCT600 staff, explained everything in detail and when clarification was needed time was taken to make sure I fully understood the process. Looking forward to collecting my car. A big thank you for an excellent all round service.

Karen Matthews, Mazda Leeds

Absolutely fantastic service. Done everything possible to ensure I was happy and confident with my new car. The service has been brilliant and I got an amazing deal. 5* for the sales man Dan Watson. 

Emma Padden, Audi Grimsby

Thank you to James Tibble for helping me purchase my first Polo. He was extremely professional and informative during our visits to the dealership. James was a credit to Vauxhall. He was honest and reliable in addressing my wishes and concerns in moving on from a small car to a family car. James helped me work out what I needed from a car and directed me to the right car for us. I appreciated that James was aware of my particular family circumstances and was sensitive in discussing terms. He was always responsive to telephone messages and made the entire process a positive experience. The dealership was very friendly and no pressure was put on us to make decisions on the spot. The unveiling of the car was a lovely idea and made driving away in a new car a more personal experience. Thank you James I would recommend customers to this professional dealership and to ask for James Tibble. Thank you.

Alison Castick, Volkswagen Chesterfield

Robin Copley was the salesman. Excellent absolutely great experience with him. 
Very accurate description of car to sell, video provided, was knowledgeable and able to answer all and every question I posed.
Pleasant and efficient-restored my faith in 2nd hand car salesman!!!
Even rang him on his mobile when he wasn't working and still he sorted out my problem for me over the phone Nothing too much problem and always a smile and a welcome. 

Owen Shaw, Mercedes-Benz of Chesterfield

We have been a customer of JCT600 Peugeot in Hull for 7 years now. Roger Brocklesby has been our sales advisor. I cannot praise the standard of service and care high enough. The whole team goes out of their way to help and support you. Roger has been fantastic very highly recommended.

Elizabeth Gardner, Peugeot Hull

During the purchase of our new car from yourselves we have been well looked after by mainly Errol and the other employees to. Errol was full of helpful information and I would definitely recommend this garage to other buyers. Cheers Errol! 

Daniel Miller, Peugeot Hull

We were approached by Imran at the Mazda Leeds branch, he was polite, friendly and professional he delivered the car on the same day we got to test drive it and bought the car same day. Due to Imran it went fluently and we drove away with smile on our face all thanks to Imran! Best salesperson I have been to, not to pushy! Please get this feedback to him!

Shabnam Jahangir, Mazda Leeds

The help, advice and customer care I received from Dennis Beverley during my recent change of Mobility car was excellent. Everything went smoothly and without worry. It was my first automatic car and Dennis was very helpful and knowledgable and his support was much appreciated. I will definitely return to JCT600 Castleford and would recommend such excellent service to my family and friends.

Mrs Karen Shepherd, Vauxhall Castleford

: Very happy with my new VW Up! it's certainly punching above its weight. Saul was extremely helpful throughout, I'll definitely recommend him and all the team at VW York.

Michael Thornthwaite, Volkswagen York

Very happy with my new Touran, the old one was a fantastic car so we went with the same again. Saul was very helpful and even promised to send me a birthday card in the new year!

Lorna Warnock, Volkswagen York

Having just taken delivery of my new Passat I can't praise JCT600 Wakefield and especially Susan enough. From ordering the car to taking delivery I was kept informed of the cars progress at all times. This is the first time I have ever returned to a dealer to buy a second car, and I also made sure that I saw the same salesperson. I will definitely be back when the time comes to replace this car. 

Richard Maskill, Volkswagen Wakefield

Straight forward and friendly service - very helpful, thank you.

Amanda Taylor, Volkswagen Sheffield

Lee was very professional, kind, polite and very understanding to our needs and desires, he brought my new Polo over from another branch, had the extras added and it looks great. He even visited me at home to test drive before I bought and ensure it fit in my garage.
I will be recommending Lee to anybody who needs a new car, keep up the great work.

Ken Angus, Volkswagen Hull

We bought a second hand Golf from Richard Miller and part exchanged a volvo C30.
Richard was a very personable young man and very helpful. He had good knowledge of the Golf even though we were at a Mazda garage. Any questions we had he could answer and was very thorough with all the legalities he had to go through, didn't make it boring!! Would certainly come back to him if we ever need to, he made the whole experience very easy and enjoyable, 

Kay Heywood, Mazda Leeds

My Experience at the Rotherham branch has always been fantastic. I have been a customer there now for 4 years and changed my car once in this time. I have always received a fabulous service no matter what my queries has been. The service is consistent every time and they bend over backwards to accommodate your needs. I don't feel under pressure are pushed when i go into the branch and there customer service has been the best I have received when dealing with car dealers this is what keeps me a loyal customer. 

Lucy Townsley, Volkswagen Rotherham

Great information from Dan Eddon as we were first time Audi buyers, very pleasant reception staff, very good experience all round, ex car very happy with our purchase :-)

Nigel Stonehouse, Audi York

A glowing recommendation from your mechanic, Graham Ness, drew me to your dealership in the first place. He is a great ambassador for the brand. Once there, we were treated more like old friends than customers by all members of your staff. Marc Banks worked tirelessly to ensure that we found the right car at the right price. An enjoyable experience, I would definitely recommend it to anyone.

Steve Walton, Volkswagen Hull

Very happy with service & Imran was very helpful & friendly see you in 3yrs. 

Jennifer Atkins, Volkswagen Sheffield

Dealt with Ben Winter throughout the process of buying a new VW UP! Ben is a credit to his profession and JCT600. All communications were by phone, text, e-mail and personalised video until we finally met face to face when we collected the car. Ben kept us fully informed with regular updates, and it was a pleasure to deal with him. He even came into the garage on his day off so that he could finally meet us and hand over the car; a very personal touch.
Our initial e-mail enquiry for a price and delivery against an on-line configured specification was sent to four VW garages in West Yorkshire. Ben was the only person to reply fully complying with our enquiry, and as a consequence the order was placed with JCT600 Bradford Volkswagen.
If we ever buy another new or used VW car we would seek Ben out, at whichever VW garage he was working.

Mike and Judith Dennis, Volkswagen Bradford

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