Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Hi, I would just like say that Joanne Bowie from service department has been so helpful with my Audi Q3 had a few technical problem faulty petrol cap and a leak on exhaust. I called up and Joanne managed to get me in the next day, she updated me with cars progress, she really went out of her way and was so kind to my little boy. Also as well Micheal Johnson is such a top bloke, I got my Audi from Micheal 18 months ago and he is still as helpful as the day I got it. He goes out of his way to come and talk to you when you call in to book service etc. and last of all dealt with Cris lawler as well last year and he was very helpful as well. 5 star service from these 3 people many thanks.

Evan Fretwell, Audi Sheffield

I had to hand my Motability car back owing toill health but upon getting better was only ever going to get another one fromRoger. My last two cars have been from him and he always looks after us.He alsolooks after my friends who have cars from him too. Love the colour of the newcar and very happy again.Thank you

David, Peugeot Hull

Dealt with Errol, was veryhelpful and made the process easy to get my new car! 

Lauren, Peugeot Hull

We would like to say thank you to Chris Maguire for his help in getting us the car we wanted. From the first time we walked into the showroom Chris was extremely helpful, polite, and enthusiastic and gave excellent care, so we would like to say thank you so much to Chris for everything. Thank You!

Fiona & Ibo Sezgin, Volkswagen Sheffield

Excellent friendly and honest service from Kasim and his team. Thoroughly recommended.

Will Cooper, SEAT Menston

I bought a new Audi Q3 from JCT600 Meadowhead Sheffield a couple of days ago and I was looked after by Peter Horne throughout the purchase process. I am in my early seventies and am very recently widowed so it was a steep learning curve for me. However, the attention and help I received was outstanding and I was guided through the whole process with courtesy and patience. I do not warm to slick sales approaches and have been known to walk away from pressured selling. Thank you very much for making the purchase of my car so very pleasant.

D J Hanson, Audi Sheffield

The whole family is absolutely delighted with our Polo. I felt like a valued customer and the team pulled out the stops to ensure the car was just as it should be. Good customer service ensures a smooth resolution of "hiccups" and this was excellent customer service. Thank you

Kelly Vize, Volkswagen Hull

When buying a VW up for my wife a couple of years ago we were dealt with by Ben Winter. We therefore went back to Ben regarding my Tiguan. They did not have one on the forecourt, so Ben obligingly went off and found the keys to one in the compound which he showed us. He was excellent and courteous in the way he dealt with us, not pushy but explained everything regarding the prices and different features in the various models. Having chosen a vehicle Ben sent us several videos and rang us to keep us up to date with what was happening. Everything was in the time scale he gave us. The handover was the best I have had with Ben sat in the car showing us all the different instruments, then taking us out in it for a more in depth understanding. I would certainly recommend Ben to other people and will search him out should I need another car. Oh!!! he even shared his liquorice sweets with us. Cheers Ben.

Michael Gibson, Volkswagen Bradford

Just want to say how impressed I have been this week with the way the service team have dealt with the fault on my Golf. Problem was identified quickly and parts sourced and fitted within the time scale specified. Car was handed back in spotless condition (washed twice in a week!) and in a professional manner. Didn't catch the names of the people on service reception but big thumbs up anyway! Thanks and see you again.

Allan Wood, Volkswagen Hull

Excellent customer service from JCT600, VW Rotherham. Will be back in 3 years for another new car. My wife loved the flowers, and I'm enjoying the complementary red wine. All the best from Mr and Mrs Oates. 

Michael Oates, Volkswagen Rotherham

I am extremely happy with my purchase of my new A45 AMG. The service and assistance I received while choosing my car was fantastic. The salesman was Liam Hudson. I would recommend Liam Hudson to anyone I send to Sheffield branch in the future.

Frazer Tee, Mercedes-Benz of Sheffield

Exceptional service from Carl Lodge from start to finish. Top marks.

John Burnside, Audi Boston

We received a friendly welcome from Chloe on arrival, and she kept us fully informed of the progress of the work on our car. The time she forecast was accurate and we were impressed with the professional way in which we were dealt with.

David Pearson, Peugeot Bradford

I have been extremely satisfied with my experience with York Audi purchasing my used Audi A3 TDI, particularly with the help of your colleague Glen Noble. I never felt pressurised into making decisions and was thoroughly informed throughout the process. The care and attention of the staff was excellent in both the sales and after-sales aspects. Everything delivered as promised.

Richard Blackburn, Audi York

Experience purchasing my TTS from Audi Sheffield: Showrooms immaculate, washrooms sparkling. Coffee excellent. All staff welcoming and extremely polite, even those who weren't directly dealing with me. The salesman I dealt with was extremely knowledgeable and answered all of my technical questions. I was extremely well looked after and would highly recommend Audi Sheffield to others. I enjoyed the fact that all vehicles were connected to a power supply so that all cars gismo's and functions could be tested. Many thanks Audi Sheffield for your help and guidance during my purchase.

Stephen Fairless, Audi Sheffield

Having dealt with Ben Winter in VW Bradford before through my own purchase and looking after other family member's cars, I am always confident we will be well looked after. Ben gives me all the options I need to consider before making a decision and allows me plenty of opportunities to ask questions and ask for the idiots' guide answers to some more technical questions. I'm always happy that nothing is too much trouble and I can call in or phone up and ask any questions I need answers for. I've no hesitation in recommending Ben and JCT600 VW having bought a new car on a PCP deal before and having both my father in law, father and sister using the dealership on a regular basis. Happy to be back again and dealt with in a friendly, non pressure environment as always. Thank you. Another 3 years stress free years coming up. 

Samantha Knowd, Volkswagen Bradford

Dear Sirs, re MOT and Service on our Honda CRV today. We wanted to tell you just how good your staff are in this department. The young man who picked our car up was on time, very efficient and cheerful. Jordan Robinson phoned us to say that there was a problem with the car and the part was out of stock until tomorrow, he told us how much the job would be etc and they even sent us a video to our email address showing us where the problem was. Jordan managed to get the part through this afternoon and the job was completed, he phoned us, we paid on the MasterCard and the young man delivered our car back for us, saving us a load of hassle. We can't thank them enough for a first class job, well done and thank you all.

Mr and Mrs P Watmough, SEAT Menston

Had Mazda cars for the last twenty five years and decided it was time to down size. Never thought I'd come back to Ford but the Mazda 2 Volkswagon Polo and Toyota Yaris just did not appeal to me or my wife compared to the Fiesta. Looked in Sheffield Barnsley and Wakefield (and got pestered) then I saw this little beauty at JCT600 Leeds. Spoke with your sales rep Geoff Baird and asked if it could be moved to Wakefield nearer home, no problem we'll bring it to you at home at no cost. I was gobsmacked. I'm 37 miles away. Had a test drive a few days later, fell in love with the car and Geoff delivered the following Saturday. I could not believe the smooth transaction not having to leave home. Give the man a Rise 10/10 - thanks Geoff.

Martin Redfern, Priceright Rawdon

Great service provided in all areas.

Errol Krauss, Audi Hull

I would definitely recommend Izaak to buy a car from due to his friendly and helpful manner. He goes the extra mile to please making the purchase of a car a pleasurable experience. We will definitely be back for our next vehicle.

Martyn Wormald, Volkswagen Chesterfield

Extremely pleased with the service I received when purchasing my new polo. James Tibbles was brilliant, couldn't have asked for anything more. Definitely recommend Chesterfield VW. James is a credit to your company. Thanks again.

Natalie Clark, Volkswagen Chesterfield

The whole buying experience has been a pleasure. From responding to my initial e-mail, through the test drive, negotiations and purchase culminated in Wayne delivering the car on Friday afternoon despite the awful weather. The car is excellent and so is the dealer! 

Robin Evans, Priceright Rawdon

What a superb dealership, a very friendly approach and customer interaction. All the staff were really helpful and made the purchase of my new car an enjoyable experience. I will be servicing my car here and will probably buy my next car here also.


Andrew Briggs, Audi Lincoln

Very good service from Paul Rowbotham at your dealership. My first ever Volkswagen. Haven't taken the car for a long trip so far, but am sure it will be fine. Would like a spare key for the car, which Paul is hoping to get from the previous owner. 

Mr T W Jackson, Volkswagen Sheffield

I am very pleased to inform JCT600 and future customers that I recently purchased a new car from the Castleford showroom and was delighted with the service I received from all the staff but mainly from Phil Dewing, he dealt with our every question with a professional and courteous reply and made the transition from our first enquiry to driving away our new car a great experience. Well done JCT600 I will recommend you all day long.

Paul Burke, Vauxhall Castleford

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