My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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My partner and I purchased a car on Wednesday 25th November and we were extremely impressed with our salesman Ash, he was really friendly polite and knowledgeable and made it a pleasure visiting the showroom on the Friday we collected our new car and it was black Friday and the showroom looked amazing with all the black cars in the showroom we would like to thank Ash, Rod who dealt with the finance and the ladies who made us drinks we will definitely recommend you all to our friends and family Sandie and Ian

Sandra Leslie, Audi Hull

From the initial visit to the showroom I was treated with courtesy by Mr Greaves who showed great professionalism and knowledge of the car I wanted to order.
It made the ordering process a pleasant experience. Many thanks to you Mr Greaves.

Geoffrey Oxley, Mercedes-Benz of Chesterfield

Purchased a Mercedes C220 from Rawdon in December 2015, absolutely delighted with the service from Richard in sales, a fuss free transaction from start to finish, one minor hiccup after the sale but quickly sorted by Graham the service manager. Buy from here with confidence, a very professional dealership. If Carlsberg made car dealerships........................

Ian Bate, Priceright Rawdon

The customer service that I received from Porsche in the service department at JCT600 VW on Sticker Lane, Bradford last week was excellent. From arranging my courtesy car and insurance, to noting some warranty issues which were sorted and showing me out to the car in the pouring rain, its rare to receive service like that nowadays. She was so polite, friendly and helpful I would have no hesitation recommending your services and using the garage again. 

Lucy Kitson, Volkswagen Bradford

First class service from start to finish, every area was covered and explained fully by Jack in the sales department. This is the second new Audi I have purchased from Lincoln Audi and hopefully not the last.

Mervyn Snowden, Audi Lincoln

Richard made it all very easy and painless so the stress levels were kept really low!
Everything I asked for arrived or was quickly delivered in the showroom.
Just need to see that the insurance confirmations and policies arrive as a follow up to the information I have received via email today.
Also need to receive a phone call from customer services to inform me about the car servicing package available.
So far however, it has been 5 star!!

Sue Mundy-Jones, Mercedes-Benz of Harrogate

We have used the main dealers for Ford, Citroen and Honda in our area and none of them compare with the excellent service offered by VW at JCT600. The cars and commercial vehicles have impressed us and the customer care, delivered by people who really are concerned about doing a good job every day, is so refreshing to find.

John Farbrother, Volkswagen York

I have just purchased a Mercedes from your dealership and I would like to thank your sales team in particular Mr Phil Dewing for their professional "Customer Care" hopefully my car will prove reliable as it is early days. Again a big thank you to your team and in particular Phil for making the experience so seamless and stress free.

Graham Lawlar, Vauxhall Castleford

Buying a new car from JCT600 was a very pleasurable experience - exactly how it should be. I particularly liked how the salesman who looked after me, Andrew Meeds, was kind, helpful and informative, but not pushy. He took time to go through the finance options without bombarding me with things I didn't want. He understood that I wanted to go and look at another car at another dealer and didn't disrespect it or them in any way. When I decided a new Golf GTi was the car for me I had no hesitation in coming back to JCT600 and Andrew, to finalise the deal. Again, the process was fluid and relaxed. Andrew talked through the various add-on options but didn't put me under pressure to buy them, knowing we were at the top end of our financial limit. I really appreciated that. Since ordering the car, Andrew has been excellent in answering some of my questions. I can only hope that the professionalism and courtesy continues throughout the lifetime of my ownership. If it does, I would have no hesitation buying another car from, or recommending a friend to, JCT600.

Richard Hoyland, Volkswagen Sheffield

I bought a second hand Volkswagen Up in July and I had a few issues with it. I returned the car a few days after purchase, Craig Merifield the sales executive who I dealt with offered to replace the car with another and I was given a courtesy car for the time it took Craig to source another VW Up. I am extremely happy & loving my replacement car and have to say thanks to Craig who was extremely professional, helpful and courteous through out. I would have no hesitation in purchasing from VW Bradford in the future. I am a very loyal VW customer and have never driven anything else but Volkswagen.

Mary, Volkswagen Bradford

I dealt with a number of your staff from Sales , Finance and Delivery. I thought they were all excellent. 

G Neill, Audi York

I recently took delivery of a new Golf Match from this dealership (3/12/15).
First of all please express my thanks and appreciation to Joel Ricketts and Jonny Boyes for the way they handled the deal and the help given to me which was very much appreciated. The experience was very relaxed and professionally executed, in a friendly and courteous manner. It made both my wife and myself feel that our business was extremely important to them. I have driven VW's for over thirty years and I must say that the way this deal was handled is the best I have experienced.
We will definately be recommending this dealership 

Anthony Hall, Volkswagen York

Excellent hassle free service, friendly down to earth advice, no pressure, no pushy sales pitches,just excellent service from start to finish.  Thanks a lot to Jenny Boyd at Castleford.

Jil Botham, Vauxhall Castleford

I experienced very good customer service from start to finish when purchasing my car. Ben Winters was very helpful and provided good communication via email prior to viewing the car. When at the showroom Ben made us feel at ease and the whole process was straight forward. Ben had all the required info and was a great help throughout.

Liam Clark, Volkswagen Bradford

Had a brilliant experience last week when picking up my new car, over the previous months, whilst planning the deal, I had been put at ease by Ashley Jessop, he's a credit to team & I highly recommend his sales approach. There's no pressure and the customers needs are always being cared for. Rowena from the management team is brilliant too. Thank you team York! See you again in a few years. 

Becca Smith, Volkswagen York

Great sale from James Templeton kept us informed throughout.

Rochelle Boughen, Volkswagen Rotherham

Excellent service from all at Sheffield Audi in particular Chris Mitchell

Christopher Farrah, Audi Sheffield

My many thanks go to the team at JCT600 Mini Bradford,especially Robin and Sam, for looking after me so well and coming up with a great deal for my new Mini Cooper. I am really pleased with the service and the car. Well done.

Glyn Ferguson, MINI Bradford

I'm very please to say I had wonderful service from three people at Audi York. Two receptionist Lorraine and Michelle and Ben Clark for exceptional service, advice, help and for keeping in touch. Thank you for taking care of me and i love my new Audi A3.

Mrs N Harrison, Audi York

Great service, warm friendly atmosphere.  No pressure selling.  Ashley Jessop is a real asset to your company and the management team are also a great team.  Would recommend this branch to my family and will  definitely be coming back in a few years when I am wanting to change my car.

Sandeep, Volkswagen York

I was recommended VW York by a family member and was asked to ask for Ashley Jessop. I understand why.
I came in with little idea of what I wanted, just had a budget in mind.
Ashley was very patient as I changed my mind several times. He arranged cars for me to test drive on several occasions and talked to me through the finance options in a language I understand.
Compared to other dealerships I have been to, there was no hard sell or pressure to buy. 
Throughout the whole process I was kept up to date of any changes and how the process was going.
I also spoke to other members of the team, Rowena was particularly helpful and it was great to meet a team that was more human and less robotic!
Mostly I am extremely excited to pick up my new car later this month, as Ashley sorted it so quickly and professionally, I will have it in time for Christmas!

Jacob Wood, Volkswagen York

Excellent service and I was kept fully up to date on my order.  Salesman dealing with my sales was fantastic .

Diane Kelly, Audi Grimsby

Excellent service and the car did not disappoint! Luke was very helpful and efficient.

Sally Noble, Mercedes-Benz of Harrogate

Buying a new car from a distance can add to the stress of the transaction, but Chris Atkinson took the time and trouble to keep me updated and was always prompt and helpful in his reply to my telephone and email queries.

Mark Neal, Mercedes-Benz of York

Very please with all aspects of the service - helpfulness, knowledge etc. I wish you were nearer to where I live and I would use you for servicing the car.

Andy Hancock, Audi Sheffield

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