My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Our sales executive was David Swan and he made our experience exceptional. It was our first trip to Audi Lincoln and David made us feel very welcome we won't hesitate to recommend Audi Lincoln to our friends. Thank you David for such an excellent service.

Julie Baugh, Audi Lincoln

I would like to take this opportunity to compliment some of your staff at the Bradford depot. The lady at reception was so helpful and the gentleman who served me was a credit to your company. The undercarriage had come loose in my car and I was expecting a hefty bill. The gent took my keys and said he’d sort it with such a fantastic helpful manner. Within ten minutes he had brought my car back fixed free of charge. He also filled my water bottle and sorted my tyre pressures which I didn’t even mention. He also advised me my service appointments were too frequent because of the huge mileage I do and altered my computer on my car all with a smile on his face. I work for the Consumer Protection Association and our members are advised on customer service I think I’ll send them to you for a lesson.
On a previous visit I dealt with another lad who was just as helpful.
Such a refreshing change.
Porshe Abbott
James Lowham
Johnny Milner (Previous visit.)
All should be commended.

Simon Raphael, Volkswagen Bradford

We were extremely satisfied with the service provided by Steve Donovan. He was very helpful, giving us the information to all the products and services offered and gave us time to think about what we wanted and needed and then he worked out a figure to suit us all. The car is also amazing. Thanks.

David Redfern, Volkswagen Sheffield

A big thank you to Aubrey who helped to make the experience of getting our new car as smooth and enjoyable as possible. 10/10. Really pleased with the service we received not to mention the car itself.

Stenly Kupahurasa, Mercedes-Benz of Doncaster

My wife and I are extremely pleased with our new car and the whole process of purchasing it. Das and the team there were extremely professional in finding the correct car and deal for us and we never felt under pressure or uncomfortable. We shall definitely recommend them to our friends and family in the future.

Susan & Chris McKee, SEAT Menston

Great customer service from Andy and the team! We were very well looked after and would 100% recommend you all to friends and family. Very happy customers.

Caroline Barnett, Volkswagen York

I bought my first ever car from Michael at JCT600 Vauxhall Shipley in January to get me on the road and when it was time to get myself a new one there was no other place I was going to go but back to JCT600 Vauxhall Shipley. Michael Gallagher and Alex Bowman who we dealt with are both excellent! From start to finish of buying both cars they both looked after us so well and made us all feel so welcome in to the dealership and literally did everything we could of even think of. They go out of there way for their customers and make the whole experience of buying a car so enjoyable. They are such a credit to JCT600 and the reason we went back. I hope this will get passed on to let them know they have a very very happy customer, AGAIN!

Chloe Horsman, Vauxhall Shipley

I bought my new Audi from Lee Jones at Audi Grimsby and was so impressed with the excellent level of customer service I was given the whole way through, even after I had received my car. Within 10 minutes of enquiring about the car, I received a personal video walking me around the vehicle and a second email with all of the details about it. After short consideration, I put my deposit down. Even when Lee went away on holiday for a short while, I was kept well look after by his Manager Chris Page. Lee was quick an efficient and had arranged for the car to be hand delivered to my home address ready for when I got back from my holiday. He also rang 24 hours after to make sure I was happy with my purchase. I’m surrounded by Audi dealerships but will most definitely be recommending Lee and his colleagues at Grimsby Audi to all of my friends and family and even myself in the future! Thank you very much for your help Lee, I love my new car!

Robyn Wells, Audi Grimsby

I was dealing with Ben Bracewell; the service was second to none. He looked after me from the start to the very end! Would highly recommend this chap! I have never known a dealership to be so helpful, everyone is great! He helped me find my perfect car and at a very reasonable price, once I had the car delivered the aftercare was outstanding! Can't wait to come back and have this enjoyable experience again! Thanks guys.

Samuel Forrest, Audi Boston

Excellent service from Paul Rowbotham, very thorough, very informative, very helpful, thank you Paul for all your help.

Sandra Dolan, Volkswagen Sheffield

Thanks to Michael Chang who helped me and my husband purchase our new car. He was very efficient and made the process easy for us.

Mrs Ranvir Kaur, Volkswagen Bradford

Steve Thompson has been very helpful and is very knowledgeable on the Volkswagen products. He has given me all the advice I needed and responded to all my questions. He has made the purchase of my new car a very pleasant experience. I bought my first Volkswagen car from him and returned to him for my replacement. Top salesman and a credit to both the VW and JCT600 groups. Thank You Steve, will see you again when it’s time for my next replacement!

Sarah Bulmer, Volkswagen Bradford

Purchased an Audi A6 Avant from Sheffield Audi, had a fantastic buying experience, Beth, the sales person who looked after me is a credit to your Company. She was extremely professional and put a deal together which suited me. I was kept informed of the vehicles progress by email and the car was in fabulous condition on delivery. Beth had followed up by phone to check if all is okay. This is the second car we have purchased from JCT in the last eight months, the service is excellent.

Paul Denton, Audi Sheffield

I would like to pass on my thanks to Wayne Eastwood for his all his fantastic assistance in helping to make the purchase of our new company vehicle such an effortless experience. We deal with JCT Bradford on a very regular basis and are always extremely satisfied with the excellent service we receive from all your members of staff. I would definitely recommend anyone to use JCT for purchasing and servicing their vehicle and would give your members of staff 5 out of 5 for their professionalism. Thank you once again to Wayne your help has been very much appreciated.

Rebecca Armitage, Volkswagen Bradford

Just purchased a new Mercedes from MB York. I had an excellent experience from initial contact through to collection. The sales rep knew his cars and was more than willing to research anything he didn't know in order to answer my queries. Nothing was too much trouble and he made himself available to me whenever I contacted him.

Paul Handley, Mercedes-Benz of York

The whole sales process from walking in through the door to having our new car being unveiled was brilliant. Helen Rhodes was the salesperson who did the part ex/sale of our new seat Leon and is extremely knowledgeable in her job. We felt at ease on both days, no pushiness at all. You have a good salesperson. My husband and I both felt as if we were buying a Bentley/Rolls Royce with the way we were treated. To top it all off having our car handed over to us in the showroom and under a cover will never be forgotten, a lot different to lookers ford Sheffield where you sign the paperwork get given your keys, your car is outside- with a quick walk round and vehicle explanation then drive away. We will NOT be buying again from them.

Mrs Angela Kimberley, SEAT Sheffield

I purchased my new Mazda 3 today from your Leeds branch, and I would just like to say a big thank you to all the team there who made this experience a very positive one. I would especially like to thank Imran the salesman who made the whole process very easy from start to finish and kept me informed all the way. Fantastic customer service.

Mrs Debbie Allaway, Mazda Leeds

We've recently purchased a brand new Mazda CX3 Sport Nav from your Leeds branch and cannot praise your staff enough. From the moment we walked through the door we were made welcome and weren't pushed into buying something we didn't really want. Imran was a complete gent and is a credit to your company and if this is the standard of salesmen you employ we'll certainly be visiting in 3 years when our PCP runs out. Although he's a family man he twice stayed behind to discuss our options and we got the car we were looking for. Can we also pass on our thanks to Simon (Manager) and Paul (Finance Advisor) who gave us reassurance and supportive advice to reach a settlement figure that we needed.

Well done Mazda. Your staff are a credit to your business.

Mr & Mrs Copley, Mazda Leeds

Steve Dobson has made buying a car as easy and as painless as possible. Everything he said he would do he did and did it on time getting me in to my new LEON FR when I needed to be in it.
Thanks a lot Steve and JCT600.

Linda Peacock, SEAT Menston

I bought my new car from York Audi, on Tuesday 21/06/2016. I was very impressed with the service I received. I was treated with the utmost courtesy and made to feel a very valued customer. Daniel, the salesman took the time to show me as much information that I could handle in one day. I am very very pleased with my new car, A4 S-Line. I would like to thank Daniel for setting me at ease and the way he conducted the business. Never felt pressured in any way. In all a very pleasant transaction. Would I use York Audi again? Yes, in a heartbeat.

Sue Shaw, Audi York

I purchased a TT S Line TFSI Quattro, the team at Audi Lincoln could not have been more helpful and professional from the start of my decision to the collection of the vehicle.

Karen Haines, Audi Lincoln

Excellent service from Paul Rowbotham and the team at VW Sheffield, watching our polo glide up through the floor was a great touch and put the icing on the cake to what was an altogether fabulous car buying experience, thank you see you in a couple of years for our next one!

Ivor Churchard, Volkswagen Sheffield

Exceptional service from Mr Kasim Dad and love the peugoet 108 driving experience. Highly recommend this garage. Five star experience!

William Ernest Smith, Peugeot Menston

Excellent service from Geoff, very helpful and knowledgeable I didn't feel under pressure to buy but glad I did. I love my car and it was a great price I would use JCT600 again. I received a follow up call from Geoff to check if all was okay and that I was happy with my purchase which I thought was very good.

Janet Blackburn, Priceright Rawdon

Akeel Hashmi was a pleasure to deal with from start to finish and answered all my questions quickly throughout, I will not hesitate to use him or recommend him and JCT600 BMW Bradford in the near future! First class service!

The car is immense, initially sad to see my 350z go but my 4 series is in a different league altogether!

Extremely happy with the car, ride, looks and speed!

David Savage, BMW Bradford

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