Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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What can I say about this JCT600 Leeds team? I have just had my car serviced and an MOT. Right from booking my service with Steve to Richard (who sold me the car and remembered my name after 18mths) to Amanda on reception, and finally Mathew who dealt with my service, I think this is an amazing team. As a woman alone I felt at ease and confident in the service I received. I sing your praises to everyone I meet and would encourage any person especially a woman on her own to give these guys a try - you will not be disappointed. Thank to all - even the mechanics who I didn't get to meet but do a fab job. 

Wendy Kerwick, Mazda Leeds

Before I visited VW I knew I wanted a Passat and also what extras I wanted. On 2/4/2016 I visited VW Newark and gave my spec to Ryan Lount who recommended the car I eventually bought. He advised the satellite navigation unit was not in due to a history of theft but went on to explain the features. Which at that point to be honest I thought he was going a bit over board but when he took me on the test drive it was everything I'd wanted so I bought the car on the spot. On 15/4/2016 I picked the car up as arranged and Ryan went through the satellite navigation unit which had been installed and the car just moved to another level. However since then I've discovered other features such as voice control, DVD player, etc. Other staff were friendly, approachable & helpful. After sales service has been great enough to let you know they are there if needed, but not overboard. In short the service from all the team, the sales advice & my new Passat have all exceeded expectation. My main worry was using finance as normally I pay outright but I was put at ease and this was explained in detail by the finance manager Les Wood and I've received the letter from the finance company with my payment schedule just as he said I would. To summarise the whole experience was a pleasure - Thank you JCT600 Newark!!!! 

Mark Hamilton, Volkswagen Newark

Great doing business with Richard Newlove. Purchase of T6 was hassle free.

Ron Chipman, Volkswagen Hull

An excellent service from Chris Roe who answered all our questions and was very accommodating about the collection time.

Melvyn Neale, Audi York

I recently bought a used car for the second time from the JCT600 family. First from Price Right Rawdon who's service was excellent, and this time from Vauxhall Bradford. I was greeted by a young man called James (surname escapes me), who was courteous, well mannered, friendly and most of all knowledgeable even though it was very new to the business. I probably made the sale a little easy for him as pretty much knew what I wanted, but that didn't stop him working for it and trying to go the extra mile. I appreciate he's a salesman and its his job, but lets be honest, they don't get a good rap! As someone who has worked and excelled in customer service for 18 years, I know what good service is and should look like and it was there in abundance and clear to see and experience. If you want a car, use these guys, James in particular. Perhaps youthful exuberance, who knows, but a credit to the company!!! 

Alex Blair, Vauxhall Bradford

An easy smooth process throughout. This is my first of many Audi's to come, and it is a different class to anything I have had before. A big thanks to everyone at Lincoln Audi and especially Ben Hall, I would highly recommend. I am over the moon with my A7 bitdi to say the least, keep up the good work. 

Danny Key, Audi Lincoln

I have recently bought an approved used car via your Chesterfield Mercedes showroom. Previously to this I have driven company cars and as I retire later this month it was necessary to purchase a vehicle.

I visited to be met by you sales executive Jamie Cundy and he showed me around the used cars. I identified a B-Class 200 as the car for me. Jamie arranged a test drive for me and my daughter accompanying us the following day. I found Jamie to be very professional, friendly and approachable ensuring I understood everything about the car and the services provided by JCT600. 

I agreed to purchase the car as previously stated this is the first car purchase I have made for 30 years always enjoying the benefits of company car usage. Unbeknownst to me My daughter purchased a personal number plate for me and she contacted Jamie to arrange to have it fitted etc, again Jamie could not have been more helpful. He contacted Katie at least 3 times ensuring all her requirements were met.

On the big day for collection 20th April I was completely overcome by my present from my daughter and again Jamie handled the situation professionally and in an understanding manner.

I will certainly recommend Mercedes Chesterfield to anyone who want to listen Well Done Jamie Cundy and many thanks to you

Steve & Katie Woodward, Mercedes-Benz of Chesterfield

Steve was very helpful and provided me with excellent service. The videos keeping me up to date were a nice touch. Thank you very much!

Amy Casey, Volkswagen Bradford

Great service and great car. Tony was very helpful and made the purchase an easy decision. Thank you

James Gordon, BMW Bradford

We were first time VW buyers. The service provided by Susan was excellent, she was very helpful and explained everything clearly. It was a pleasure to deal with such a professional team down at Wakefield.

Gary Crookes, Volkswagen Wakefield

Just completed my purchase of an Approved Used Mercedes at Mercedes Benz York. My wife and I enjoyed our experience and would like to thank Callum Kelly for his friendliness and professionalism. I hope he will provide this fine service to many other customers in the future.

Steve Cluderay, Mercedes-Benz of York

We purchased our Q5 with Hull Audi in March and dealt with Mike James, who was first class from start to finish. It didn't take us long to realise that we couldn't wait another three years to be part of the MJ show once again, so we decided to go ahead and purchase a second car, an S1, which we are very happy with! Hull Audi and the MJ show are highly recommended. 5*

Chris B, Audi Hull

Audi Grimsby, and in particular sales executive, David Nichols, with whom I am more than extremely satisfied with his very personal service in the purchase and delivery of my new Audi Q3 Quattro. Nothing has been too much trouble and he has kept me well informed of progress with my vehicle at all stages, from ordering to delivery. The Q3 is actually my 3rd car from the Grimsby dealership, and through Dave, and would have no hesitation in recommending both to anybody looking for a great deal and service.

Andy Saville, Audi Grimsby

Brilliant service and help from Mr Chang at Volkswagen in getting my car and getting everything sorted with it, recommended him and everyone else at Volkswagen to people who are looking for their first car.

Jordan Ghani, Volkswagen Bradford

Picked my new motability car up today, and what a pleasure Roger Brockelsby was to deal with. Never in my life have I been treated like someone so special, and I think my wife wants to adopt him! Absolutely 5 star - Thank you.

Roy Greenwood, Peugeot Hull

I have had extremely good service from Steve Thompson and all at JCT600. I have been very well looked after. 

Pamela Dennison, Volkswagen Bradford

The BMW JCT600 branch at Bradford were absolutely exemplary in the work carried out, but more importantly in how they handled the communications. Thanks to Will and team.

John Gibson, BMW Bradford

Due to unforeseen circumstances after 2 months of having my previous Polo SE I found myself needing a new car. I spoke to James online and he called me straight away, that evening I came down to see him and he sorted me out a new deal on a brand new polo, which was available within the week. James has been brilliant and really helpful, he has provided me with updates throughout the week. I am extremely happy with the service he has provided. 

Emily, Volkswagen Bradford

The team at Bradford MINI (Debbie & Muz) made my experience of buying a new MINI a great one! From the original request in which I was called back within 30 minutes, to smoothly arranging my part exchange / finances and answering any questions I had. They went the extra mile and explained everything clearly and thoroughly which made it an enjoyable experience - which it should be! Everything has happened just as they explained so its been such a smooth process - with nothing for me to worry about as it's clear its in their more than capable hands. Thanks again and I wouldn't hesitate in recommending you to others. MASSIVE THANK YOU!

Vicky Hawksworth, MINI Bradford

Very happy with the service, and everything Ashley has done has been great. Great performance and excellent communication, will recommend to my friends and family, or anyone who needs a car I will recommend Ashley! 

Musa Sheriff, Volkswagen Bradford

I am very content with the level of customer service I have received. I found that the sale consultant I was dealing with (Imran) was very helpful and worked around my desires as well as answered all questions in a positive and efficient manner. I will be recommending many of my friends and family!

Raza Hussain, Mercedes-Benz of Chesterfield

Love the car and very happy with customer service. However the first payment went out without letting me know (I was told I would get an email detailing my payment schedule which would state the date for the monthly payments). Not a big problem but it might be for someone else. Otherwise fantastic customer service from Joel and the car is brilliant, our third golf (MK3, MK5 and now a MK7) and definitely not our last.

Lucy Wild, Volkswagen York

Thank you so much to Thomas Pratt for all your help and guidance in helping us choose our new car, we love it. 

Tracy Green, Audi Grimsby

Just picked my new Polo up from JCT600 Bradford - outstanding customer service from Trevor Goodman & the Business Team there. Gwyneth I must also mention in particular, as she gave us a great welcome - professional service with a smile! Our excellent customer experience of buying our second Polo now with Trevor, was taken seriously and he was professional throughout, as well as being very friendly - a great character! We shall definitely return as Trevor & colleagues went "the extra mile". Thanks, Jane (Barbara)!

Barbara Jane Wood, Volkswagen Bradford

We have again enjoyed excellent service buying our new Audi Q5 from Dave Nichols at Grimsby Audi. Although there was a lengthy delay with delivery of the car, he kept me fully up to date with what was happening and even arranged use of an alternative car while we were waiting. Nothing was too much trouble. I would thoroughly recommend Dave and all the staff at Audi Grimsby to anyone. 

Brain Tynan, Audi Grimsby

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