Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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I visited VW Sheffield by prior arrangement for advice on the self park system on my wife's disability VW SV. I arrived in reception and soon a member of staff introduced me to David and Alex. After a welcome latte and biscuits Alex took me to the car park and proceeded to go through the settings of the self parking system. I was informed that the handbook was direct translation from the German version hence I didn't find the handbook very user friendly. After going through settings and practicing varies manoeuvres with Alex's help, nothing was too much trouble. Came away with positive vibes from the all inclusive service, from the first telephone call earlier in the day, to the actual hands on first class service when I arrived. 

Peter Longbottom, Volkswagen Sheffield

I recently purchased a used 2013 Seat Ibiza FR, and absolutely love it! From start to finish the whole process was enjoyable, and very simple. Mainly because of the way I was handled by my salesman, Tim Nuttall. 

I have bought/sold a lot of cars, meaning I have dealt with a lot of salesman. It is very rare to come across a salesman as good as Tim. Throughout the process he was always on hand to answer any questions/queries I may have, and made it his priority to make sure everything I requested was done & to the highest standard possible. There is no doubt Tim's friendly approach to sales & fantastic product knowledge, had a massive impact on me eventually deciding to buy a car from JCT600. 

Complimentary drinks whilst you wait, 12 months dealer warranty with every car & optional extra products such as GuardX were a bonus too! I would highly recommend this branch to anyone wanting to purchase a new or used car. 

Joe Deakin, SEAT Sheffield

Toy Mitchell was very helpful from the outset and used his experience and knowledge to help me select my new BMW. All the team went out of their way to help me close the deal earlier than planned and I am very happy with the service provided. I will most definitely choose BMW Bradford and JCT600 again. 

Vikas Gupta, BMW Bradford

Friendly staff at dealership and timely delivery of car.  

Fiona Tandy, Volkswagen Bradford

I am extremely impressed with the service I received by Josh, a thoroughly enjoyable experience by friendly and helpful staff. 

Linda White, Audi Doncaster

Yesterday, my wife and I collected our second new Audi A3 from JCT600 Grimsby Audi. Again, as three years ago, the Grimsby team were extremely helpful. In particular, our sales executive Lee Jones went out of his way to advise us. In every respect - from initial contact, choosing the right model/equipment, to keeping us informed and involved (via telephone, email and video clips). Lee was very professional, courteous and attentive. We could not be happier with the level of service received. Thank you, Lee.

B+M Haessig, Audi Grimsby

JCT600 great company to deal with, highly recommend Ashley Comley, pleasant transaction and car prep was fabulous. Thank you for you efforts, I'm so pleased with my Golf cab. 

Samantha Tee, Volkswagen Rotherham

I dealt with Chris from start to finish. He was very informative at every stage and kept in touch when required. A professional service throughout the process. I am very pleased with my new car. Thank you very much. 

Claire Finney, SEAT Bradford

Fantastic service from start to finish. Have just bought an A3 but the service is definitely A1!

Wendy Collins, Audi Grimsby

Excellent service from start to finish. Chris Noble was customer focused all the time. He was thorough with the car and the finance. Thank you to Chris and the whole team at JCT600 SEAT.

Mr Choudhury, SEAT Bradford

Excellent service, very helpful and easy transition to buying the car.

Matthew Woodcock-Fowles, Volkswagen Sheffield

First class service from start to finish, Imran couldn't have done anything better, very professional, goes the extra mile & couldn't fault the customer service.

Paula Jordan, Mercedes-Benz of Chesterfield

We bought a 2 year old Peugeot 208 from Ronnie Darlington at JCT600 PriceRight Rawdon. We had a couple of problems with the car but Ronnie went out of his way to pick my car up to rectify the problems. The car was in for a couple of days, we then received a phone call to say the car was to be returned to us at our home address, the car has been delivered back to us with the problems resolved, all valeted sparkling clean, and an extra welcome surprise! Thank you Ronnie, a happy JCT600 PriceRight new customer. Would not hesitate to recommend JCT600 PriceRight Rawdon.

Mrs Craven, Priceright Rawdon

What can I say about this JCT600 Leeds team? I have just had my car serviced and an MOT. Right from booking my service with Steve to Richard (who sold me the car and remembered my name after 18mths) to Amanda on reception, and finally Mathew who dealt with my service, I think this is an amazing team. As a woman alone I felt at ease and confident in the service I received. I sing your praises to everyone I meet and would encourage any person especially a woman on her own to give these guys a try - you will not be disappointed. Thank to all - even the mechanics who I didn't get to meet but do a fab job. 

Wendy Kerwick, Mazda Leeds

Before I visited VW I knew I wanted a Passat and also what extras I wanted. On 2/4/2016 I visited VW Newark and gave my spec to Ryan Lount who recommended the car I eventually bought. He advised the satellite navigation unit was not in due to a history of theft but went on to explain the features. Which at that point to be honest I thought he was going a bit over board but when he took me on the test drive it was everything I'd wanted so I bought the car on the spot. On 15/4/2016 I picked the car up as arranged and Ryan went through the satellite navigation unit which had been installed and the car just moved to another level. However since then I've discovered other features such as voice control, DVD player, etc. Other staff were friendly, approachable & helpful. After sales service has been great enough to let you know they are there if needed, but not overboard. In short the service from all the team, the sales advice & my new Passat have all exceeded expectation. My main worry was using finance as normally I pay outright but I was put at ease and this was explained in detail by the finance manager Les Wood and I've received the letter from the finance company with my payment schedule just as he said I would. To summarise the whole experience was a pleasure - Thank you JCT600 Newark!!!! 

Mark Hamilton, Volkswagen Newark

Great doing business with Richard Newlove. Purchase of T6 was hassle free.

Ron Chipman, Volkswagen Hull

An excellent service from Chris Roe who answered all our questions and was very accommodating about the collection time.

Melvyn Neale, Audi York

I recently bought a used car for the second time from the JCT600 family. First from Price Right Rawdon who's service was excellent, and this time from Vauxhall Bradford. I was greeted by a young man called James (surname escapes me), who was courteous, well mannered, friendly and most of all knowledgeable even though it was very new to the business. I probably made the sale a little easy for him as pretty much knew what I wanted, but that didn't stop him working for it and trying to go the extra mile. I appreciate he's a salesman and its his job, but lets be honest, they don't get a good rap! As someone who has worked and excelled in customer service for 18 years, I know what good service is and should look like and it was there in abundance and clear to see and experience. If you want a car, use these guys, James in particular. Perhaps youthful exuberance, who knows, but a credit to the company!!! 

Alex Blair, Vauxhall Bradford

An easy smooth process throughout. This is my first of many Audi's to come, and it is a different class to anything I have had before. A big thanks to everyone at Lincoln Audi and especially Ben Hall, I would highly recommend. I am over the moon with my A7 bitdi to say the least, keep up the good work. 

Danny Key, Audi Lincoln

I have recently bought an approved used car via your Chesterfield Mercedes showroom. Previously to this I have driven company cars and as I retire later this month it was necessary to purchase a vehicle.

I visited to be met by you sales executive Jamie Cundy and he showed me around the used cars. I identified a B-Class 200 as the car for me. Jamie arranged a test drive for me and my daughter accompanying us the following day. I found Jamie to be very professional, friendly and approachable ensuring I understood everything about the car and the services provided by JCT600. 

I agreed to purchase the car as previously stated this is the first car purchase I have made for 30 years always enjoying the benefits of company car usage. Unbeknownst to me My daughter purchased a personal number plate for me and she contacted Jamie to arrange to have it fitted etc, again Jamie could not have been more helpful. He contacted Katie at least 3 times ensuring all her requirements were met.

On the big day for collection 20th April I was completely overcome by my present from my daughter and again Jamie handled the situation professionally and in an understanding manner.

I will certainly recommend Mercedes Chesterfield to anyone who want to listen Well Done Jamie Cundy and many thanks to you

Steve & Katie Woodward, Mercedes-Benz of Chesterfield

Steve was very helpful and provided me with excellent service. The videos keeping me up to date were a nice touch. Thank you very much!

Amy Casey, Volkswagen Bradford

Great service and great car. Tony was very helpful and made the purchase an easy decision. Thank you

James Gordon, BMW Bradford

We were first time VW buyers. The service provided by Susan was excellent, she was very helpful and explained everything clearly. It was a pleasure to deal with such a professional team down at Wakefield.

Gary Crookes, Volkswagen Wakefield

Just completed my purchase of an Approved Used Mercedes at Mercedes Benz York. My wife and I enjoyed our experience and would like to thank Callum Kelly for his friendliness and professionalism. I hope he will provide this fine service to many other customers in the future.

Steve Cluderay, Mercedes-Benz of York

We purchased our Q5 with Hull Audi in March and dealt with Mike James, who was first class from start to finish. It didn't take us long to realise that we couldn't wait another three years to be part of the MJ show once again, so we decided to go ahead and purchase a second car, an S1, which we are very happy with! Hull Audi and the MJ show are highly recommended. 5*

Chris B, Audi Hull

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