Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

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Excellent customer services received today. I was made to feel really welcome with excellent explanation and details. Steve Donovan and Paul Royston have got an excellent approach to customer care and I shall definitely recommend Volkswagen JCT600 Sheffield. Thanks Steve for your patience and explanation all the way through!

Emmanuel Obieke, Volkswagen Sheffield

In just over a week from seeing it online, I have a new Mini. The video tour of the car by Kas made me chuckle, I wasn't expecting it at all, it was just a personal touch, professionally done. The test drive and deal were equally professional; no hard sell and no pressure at all. I thought at first the dealer was too far away from home, but I'm glad I visited, and will definitely recommend JCT600 to others.

Jason Wylie, MINI Bradford

I would like to say a big thanks to Dennis and team at Volkswagen Hull, I picked up my brand new polo on Thursday which was also my birthday, on the day I received a sneak peek video of my car and a birthday message. When I arrived to collect the car at the dealership the welcome and attention to detail was fantastic, I felt like I was the only customer, I was taken in to a lovely room where there was a card, some birthday cupcakes and wine. I didn't feel rushed, the whole experience was so relaxed from signing the paperwork to collecting the car- I would highly recommend and I'm still talking about it now! The high level of service I received really does put this dealership high above any others. Thank you!

Abbie Carlisle, Volkswagen Hull

Picked up my scirocco this morning from Volkswagen Bradford and all I can say is a big thank you to Ashley for the help and quality customer service he has provided throughout my experience in getting this vehicle, every step he kept me informed as to what is going on and where himself and your company was at in the process. I would definitely say he has exceeded the five star rating on my behalf.

Bradley Firth, Volkswagen Bradford

I would like to thank Kevin Rhodes for helping me to choose my new Mercedes which I collected on the 1st of September. When I called into the dealership a few days before Kevin was very approachable, friendly, polite and professional. He offered me a test drive and explained the many functions of the car in an easy to understand way, After taking delivery of the car, he contacted me several times to ensure that all was well and that I was happy with the car - which I am. I would have no hesitation in recommending Mercedes Benz of Sheffield to my friends. In fact, my husband is already talking about contacting Kevin to discuss buying another car.

Rose-Marie Cartwright, Mercedes-Benz of Sheffield

From the point of entry, the service offered by the Company, and especially David, have been of the highest quality. Nothing seemed too much trouble from the valuation of my current vehicle to the test dives which provided a unique opportunity to actually drive the car across a range of different roads. I particularly appreciated the time and opportunity to discern in making my decision about which vehicle to purchase. There was no pressured salesmanship simply time to reflect on making an informed choice. The experience is one which has filled me with confidence and I would be happy to make recommendations of the high quality service offered to other colleagues and friends. Many thanks.

John Cape, Volkswagen Sheffield

Absolutely brilliant service from the start, if I had or my family had any questions David was just at the end of the phone to give reassurance. Superb customer service and I will defiantly be recommending David to my friends and family. Thank you.

Emma Cocking, Volkswagen Chesterfield

We went for a drive and ended up looking at cars in the Audi garage, browsing the latest models. We were met by David who introduced himself and asked us if we needed help. 30 minutes later we had bought an Audi Roadster! The whole experience was a delight. We never felt under pressure to buy and were impressed by David's professionalism and informative nature. He effortlessly built up a positive relationship with my partner and me and we enjoyed our car buying experience. Even though we weren't going to buy a car!

Suzanne Atkinson, Audi Grimsby

Absolutely fantastic service from Peugeot Bradford, especially from Shaun Reynolds. Such a nice guy, not pushy what so ever. This is my first car and he didn't try to sell me anything that I didn't need, he had loads of time and patience for me when I asked questions and he was fantastic from start to finish. I couldn't recommend him or Peugeot Bradford enough!

Joanne Richardson, Peugeot Bradford

My whole experience from first inquiry through Carwow to speaking with Hassan and Neil was an absolute pleasure. They were very professional, listened to my requirements and found me the perfect solution. I travelled from Morpeth to Leeds because the service I received was well worth it. Hassan picked me up from the train station in Leeds and had a welcome breakfast for me and my farther, felt nothing was a problem. Neil went out of his way to find me the exact model I wanted and the service staff prepared a faultless car for me. We were made to feel very welcome by Neil and his staff and I will certainly return for my next car! Lots of nice touches like the Gardx cleaning kit in the boot, 1/4 tank of petrol, breakfast, pick up by Hassan, special floor mats and the unveiling of my new car in the showroom. It was an easy process despite being 110 miles from Leeds; Hassan sent me all the relevant information and documents as well as a video of him showing me my new car. Hassan answered all of my many questions in full and satisfactorily all the way through the sales process, he delivered exactly what he promised and more. I am very happy with JCT600 Mazda and my new car.

P M Saxton, Mazda Leeds

What a fantastic team you have at your Boston dealership. Our sales man was Alex Mills and he was nothing but friendly and helpful from the first time we stepped in to the showroom to the day we collected our vehicle. He kept us up to date with all that was happening, organised a car to come and collect us from home on the day of pick up. He greeted us at the door, wheeled me in my wheelchair around the showroom, went through all the paper work with us and then showed us how all the buttons and gadgets worked. We would recommend Alex and the Boston team to anyone wanting to buy an Audi.

Mr Paul Winter, Audi Boston

I had the great pleasure of purchasing my most resent car from JCT600 SEAT Sheffield Hillsborough on the 1/9/2016. This was a Toyota Yaris sold to me by Lee Chadwick. His performance and commitment was exceptional a real pleasure to do business with. All sorted in one day I arrived at 9am (my first visit) having received a video from Lee the night before, I left at 4pm the same day with my new car. A big thanks to Lee. Thank you.

Darian Charlesworth, SEAT Sheffield

As ever an absolute first class service from Joe Costello. My sixth Mercedes Benz covering 18 years motoring.

Peter Hawkins, Mercedes-Benz of Chesterfield

The whole experience has been extremely impressive. Helen Rhodes, the saleswoman, could not have been more friendly or helpful. The car arrived sooner than I expected and throughout the process Helen took the time and trouble to make sure all the financial details were clear and that I was completely happy with the car.

Mike Cassels, SEAT Sheffield

Fabulous efficient service with great knowledge of the product!

Amy Elson, Audi Grimsby

We want to thank everyone at Volkswagen Rotherham for making the choosing of my new car such a lovely experience. We particularly want to thank Andy Abbott who was so kind and patient with us when we couldn't decide. We were also grateful for all the regular updates that he sent us. From the moment we first walked in, right up to the unveiling of our new Golf we were made to feel very special. Many thanks, Carol.

Carol Willans, Volkswagen Rotherham

My feedback is simple. Excellent job by Christian Greaves and the team at Mercedes Benz Chesterfield. This is my second vehicle bought at Chesterfield and I would have no problem buying again from Chesterfield Mercedes Benz.

Daniel Hughes, Mercedes-Benz of Chesterfield

Having just purchased and taken ownership of my new SQ5 Plus I would like to tell you how extremely satisfied I am with everything, the buying journey was excellent Ryan and Izzy
were very professional, very knowledgeable of the Audi brand and a treat to
deal with; they are an absolute credit to York Audi, thanks very much to you both.

Garry, Audi York

Absolutely delighted with my new polo and the service from Wayne Eastwood and Peter Robertson. They couldn't have made the process any easier. I will no doubt be recommending them to family and friends

Richard Nicholls, Volkswagen Bradford

I would like to praise all the staff at JCT 600 Wakefield for doing as Jack Tordoff told them to do! They put me first and I am very grateful, after having no car for a month, to take delivery of the new Tiguan R line. What a car! It's a comfortable, smooth ride, with lots of safety features, and crammed full of technology to make every journey easy and stress free. Andrew and Jon pulled out all the stops and I appreciate all they did for me. I totally recommend this dealership, it's our second car from them this year, both Abid and Andrew were very knowledgeable, always polite and well-mannered and a credit to the business. I'm extremely pleased with my Tiguan. Thank you, from one very happy customer.

Louise Northgreaves, Volkswagen Wakefield

I am a firm believer in credit where it is due, I must say that the way that I have been treated by Derrek and his team has been great. I was very impressed with the way I was treated throughout the process of buying my car, there was a small delay in obtaining a part needed for the window motor but this was resolved, fairly and satisfactory by Derek, thank you. 

Luke Thackray, SEAT Menston

Just taken delivery of our new E class convertible, we are very pleased with our lovely new car.
From walking into the showroom to view the car, we spoke to a young lady called Sophie Ross, whose customer service has been second to none; we were amazed when we met Sophie, who has been brilliant with us. We would not hesitate to deal with Sophie again when we come back to buy another car, hopefully she will be still working here by then. Great experience with Sophie.

Lee Howson, Mercedes-Benz of Chesterfield

I must say Christian is one of the finest sales people I have ever met in my life. He is polite, professional and has good understanding of how to deal with customers. He’s young and I wish him a bright future. I would have not bought this car without him and I mean it.

Dr Ranjan Chowdhary, Mercedes-Benz of Chesterfield

I was very happy with how Steven Burt dealt with me. He answered all my questions, found the right car for me in my price rage and style of car that suits me.

Reece, Volkswagen Bradford

Helpful, knowledgeable and efficient...I couldn't have asked for more.

Mike Shaw, SEAT Bradford

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