Experience

My experience

Our founder, Jack Tordoff, always says that if you put customers first then they will do the same for you and at JCT600 we take our customers' experiences very seriously.

We welcome feedback from our customers, whether positive or negative, and would encourage you not only to read what our customers have to say about us but also to tell us about your experience of JCT600. Please use the button below to complete our customer feedback form.

Submit Feedback

The customer service that I received while purchasing my new vehicle was outstanding! James Mallinson was extremely welcoming, helpful and polite during all of our meetings. James ensured that the purchase of my new car was speedy and a smooth process. He worked everything around dates that I could manage especially as I was driving up from Nottingham each time; something that I have done due to the superb customer service that I have experienced for the last 9 years at the Bradford branch. Gwenda, who was host during my three visits, was a wonderfully welcoming woman. Her smiling presence and enjoyable conversation was great during moments of waiting. She also ensured that we were well watered and even gave me some sweets for my return journey back to Nottingham. I will most definitely be returning to exchange my car at the Bradford branch when the time comes.

Jodie Milson, Volkswagen Bradford

I have recently purchased an Audi A1 from Audi Hull and I have to say the experience was fantastic. I was made to feel special from first contact through to aftercare! Upon entering the dealership everyone is professional and approachable but a special thanks goes to Luke Hamer who has the patience of a saint! He clearly explained everything to me, talked about different models to help me decide on which suited my requirements, kept me informed throughout the whole process and made collection day one to remember! This is my first Audi (having always been an Alfa girl) and from this experience I will return to Audi Hull for my second.

Kerry Higgins, Audi Hull

Josh helped me purchase my used A3. I had to travel down from Scotland to pick up the car and he made the experience excellent. I was able to leave the same day with no hassle at all. Josh went above and beyond to ensure I was satisfied and that I had the right car at the right price! Even though it's quite the journey I will be back for my next Audi. An excellent experience and an incredibly satisfied first time owner! Thanks again Josh.

Jamal Issouquaein, Audi Doncaster

The whole transaction was completed extremely quickly and with the minimum of fuss. I was kept up to date with progress along the way and felt like part of the family. Ben's team did everything I could have expected of them. The handover was quite an experience.

Neil Chilvers, MINI Bradford

Our thanks to Phil Renshaw, who pulled out all the stops to deliver the car of our choice two months earlier than had been originally stated. He kept us informed every step of the way. Nothing was too much trouble and his knowledge indisputable. Great service all round from JCT600 VW Chesterfield.
Thanks Phil, Lynne & Ian Wade.

Lynne Wade, Volkswagen Sheffield

Hi, fantastic service from JCT600 Sheffield, I was very happy with the process of booking my car in for its first service right through to the finish. I was looked after as an individual and will certainly be using them again.
Many thanks!
Richard

Richard Giles, SEAT Sheffield

This is our second car bought from Sheffield and from Reece Manterfield our sales advisor, he is so helpful all the time and goes over and above at every opportunity, he listens and understands our needs and wants and then recommends the car that he thinks will suit us, he knows what we want arranges everything for us, making the process easy and quick. I don't know what we'd do without him; I feel he looks after us and I know that we can trust him 100%, which gives me confidence when buying from Audi. I would recommend him to anyone who wants to buy an Audi. I can't praise him enough and he is the reason why we returned to purchase our second car from Sheffield and any future cars we will be buying will be through Reece Manterfield.

Mrs Lauramay Beynon, Audi Sheffield

I just want to say a big thank you to Steve Dobson at Seat Menston for making the experience of buying my Seat a pleasure. I would recommend Steve and look forward to dealing with him in the future. PS I love the black wheels.

James Mackenzie, SEAT Menston

We came down from Newcastle upon Tyne to buy our new car from Steve Thompson because from the first contact we were impressed by the service we received. First class dealer.

Sandra Hepple, Volkswagen Bradford

I purchased my Mocca from the above dealership and continue to have my car serviced there.  From start to finish I have not been able to fault any of the staff and their friendliness, they get a 10 out of 10 for professionalism, service and all with a sense of humor. I will definitely recommend my family and friends. 

Helen Holland, Vauxhall Shipley

We recently purchased a second hand VW Golf 1.4TSi Match Hatchback. We could not have asked for better service and attention from the sales staff - in particular James Tibbles who was very professional, attentive but not pushy, and very knowledgeable about the car in question. James was a credit to the company. All the staff with whom we had contact treated us with courtesy and this made the whole 'experience' a pleasurable one. 

Jennifer Turvey, Volkswagen Chesterfield

As ever the service I received from JCT600 Hull was first class, we got a fantastic deal and this is the third car we have now bought from Ryan Saunders. And thanks must also go to Zahed Miah for his polite and helpful manner which made choosing our new Golf such a pleasure. Nothing was too much trouble, both these chaps are a credit to the company thank you.

Graham Calvert, Volkswagen Hull

Brilliant service and help provided for my first car. 

Mary Niven, Volkswagen York

Imran was very helpful with helping me find my new car. He wasn't pushy, took his time to understand exactly what I needed and was very helpful with delivery of my new car (he also made us laugh...). 

Wendy O'shea, Mazda Leeds

Great to deal with, no messing about, job done, drive away happy. 

Bernard Philpotts, Volkswagen Chesterfield

Brilliant customer service. Friendly, polite and welcoming service. Quick efficient delivery of my car. Will be recommending to friends and family. Thank you for a positive experience and awesome car. 

Nicola Tinker, Audi Grimsby

I'm really happy with the service, when my car wasn't ready I was given another car until my was. Steve has been great at keeping me up to date with everything. Thank you. 

Robyn Stockwell, Volkswagen Bradford

Excellent service from start to finish. I couldn't fault them at all and have already recommended them to friends. The after care is exceptional and I will definitely be going back there again. A very pleasant car buying experience.

Matthew Dilworth, Priceright Rawdon

Everything is great, it's fab! Thank you for all your help, Carl Middleton.

Elaine Hua, Peugeot Hull

Just like to thank everyone at Audi garage in York, the customer care was excellent from start to finish. I would strongly recommend using this dealership. Special thanks to Simon Barras, Tom and James, the Audi A5 I purchased is fantastic.

Russell Towell, Audi York

I have been extremely satisfied with my experience purchasing my new Q7 from this dealership. The car is a dream to drive, my best ever and I thoroughly enjoyed dealing with the team in the showroom who have given me a great deal of confidence for the next few years of driving and the support they will offer. If all car salespeople were as good and straight forward as them the world would be a better place!

Jane Crisp, Audi Grimsby

Kirsty Fletcher at the Sheffield branch was by far the most helpful car sales man/woman I came across when looking to change my car. I had been in a lot of dealerships with an open mind and her time and dedication to help was fully appreciated. With me not choosing to purchase a SEAT this time round, the experience I received off Kirsty would mean I wouldn't hesitate to return in the future for advise. 

Adam Fletcher, SEAT Sheffield

Really pleased with the service provided by Andy Scarfe during the purchase of my A3 Saloon. A down to earth, honest and non pushy salesman was a pleasure to deal with.

Eric Thomas, Audi Sheffield

Amazing service from Shipley, I cannot thank them enough! After having a broken car towed to a garage for repair and being given the wrong information and told that it would be 3 weeks before they could even look at it. Shaz was brilliant, advising me to get my car out of that garage to Shipley, they kept me up to date on what was wrong with my car and all the next steps to get it back on the road and started working on my car straight away. 

Jess Walker, Vauxhall Shipley

I travelled over 300 miles to buy my VW Golf and the trainee sales executive Tom Baldwin was fantastic at supporting me through every part of the long distance purchasing process. He was really approachable and friendly and extremely knowledgeable on my car choice and was available to answer all my questions without coming across as pressurising for a sale and just focused on removing road blocks and making the sale as hassle free as possible (including coming in on his day off to hand over the car). The showroom itself has the feel and personalisation of an independent dealership but didn’t lack in professionalism. Tom is an extremely capable salesman and I have no doubts that he will have lost his ‘trainee’ status by the time I am looking for my new car however for this time it was reassuring that all formal transactions were supervised by his manager and he had the full support of his extended team to make sure that all my requirements were met.

Clare Robertson, Volkswagen Rotherham

Official Authorised Centres for 18 Manufacturers

Trusted by the world's best manufacturers for over 70 years

Independently owned family business